Michelle Randall

**** ********* **. ***. #*** Austin, TX 78728 {512} 717-2057 ac7h4r@r.postjobfree.com

I am an experienced Direct Care Professional Shift Lead. I am highly organized, dedicated and driven. I am a team player as well as an accomplished leader. I possess proven communication skills. I have experience serving individuals with mental, emotional and/or developmental disabilities regardless of age, gender, race or sex.

EDUCATION

January 2014-January 2015 Austin Community College Round Rock, TX

Major: Health Information Technology HIT

Related coursework:

* Infectious Disease

* Interpersonal Communication

* Ethics

* Intro to Sociology

* Medical Terminology

* U S History I

* Intro to Anatomy & Physiology

* Microbiology Lecture & Lab

* Human Anatomy Lecture & Lab

* Biology Fundamentals

No Degree Earned { 32 Earned Credits}

August 2008-2012 Burlington County College Pemberton, NJ

Major: Health Information Technology HIT

Related coursework

* Elementary Statistics

* Intro to Chemistry

* Cultural Anthropology

* English Composition I & II

* Intro to Psychology

* Intro to Computers

* Human Growth/ Developmental Intro to Chemistry Nutrition

* Intro to Philosophy

No Degree Earned { 58 Earned Credits}

July 1985-June 1988 Blue Ridge Job Corps Center Marion, VA

Major: Retail Sales

Cashier

Clerk Typist Diploma

September 1991-June 1985 James M. Bennett Sr. High School Salisbury, MD

General coursework: High School Diploma

SKILLS & ABILITIES

* Effective communication ( written and verbal)

* Relationship-building skills

* Tact, discretion and diplomacy

* The ability to be proactive and use initiative; to see what needs to be done and do it

* Assertiveness

* Attention to detail

* Flexibility

* Time management

* Positive Language

* Planning and organizing

* Trustworthiness

* Follow set rules and protocol

* Empathy and compassion

* Absolute observation

* Dependability

* Patience

* Punctuality

* The ability to use standard software packages ( e.g. Microsoft Office) and learn other software packages if required

* Multi-line phone system

* Typewriter

* Computer

* Printer

* Fax

* Copier

* Scanner

* Calculator

EXPERIENCE

ENVIRONMENTAL SERVICES TECH II ST. DAVID'S ROUND ROCK HOSPITAL 07/11/2014-PRESENT

* Room attendant after discharges using chemicals and disinfectants

* Utilize principles of AIDET ( Acknowledge, Introduction, Duration, Explanation and Thank you)

* Clean offices and waiting areas

* Clean and sanitize floors, equipment and furniture according to infection control policies

* Empty trash and sanitize trash cans

* Vacuum using upright and back pack vacuums

* Polish fittings and fixtures

* Clean mirrors and windows

* Observe and report maintenance issues

* Maintain clean storage area for equipment and supplies

* Dispose of waste using standard policies

* Monitor inventory of supplies such as paper towels, soap and toilet paper

* Order supplies

* Clean sinks, tubs, shower chairs and showers

* Make beds

* Dispose of bio hazardous waste in proper receptacles as outlined in OSHA policies and procedures

* Understanding of MSDS {Material Safety Data Sheet}

OPERATING ROOM TERMINAL CLEAN TECH ST. DAVID'S ROUND ROCK HOSPITAL

07/2015-PRESENT

* Mix disinfectant (Quat) according to manufacturing instructions

* Proper donning and removal of Personal Protection Equipment (PPE)

* Clean exterior surface of all vents

* Clean and disinfect all exterior surfaces of machines and equipment

* Clean and disinfect all furniture (i.e. tables, ring basins, linen hampers, kick buckets, etc) including wheels/canisters

* Clean and disinfect the OR bed

* Mop floors with enough disinfectant on mop to ensure that floor is wet enough to allow 10minute dwell time as per manufacturer's instructions

* Usage of proper signage placed at front and core entrances of each operating room

CONTACT

Joseph Ramirez Environmental Services Director

512-***-****

DIRECT CARE SUPERVISOR STATE OF NJ HEALTH & HUMAN SERVICES (NEW LISBON DEVELOPMENTAL CENTER) 09/09/1996-10/31/2013

* Looked after the cleanliness and healthfulness of the individuals and their environment

* Offered round the clock service to individuals

* Planned, organized and lead group activities

* Assisted individuals in outside traveling such as medical appointments

* Provided aid to individuals with disabilities or chronic illnesses who needed assistance

* Assisted individuals with basic tasks such as bathing, grooming, dressing and eating

* Taught individuals how to become independent, driven by each individual's individual's Individual Support Plan (ISP)

* Helped define strategies and goals as outlined in the plan by the Division of Developmental Disabilities ( DDD)

* Reviewed key areas of growth to ensure well-rounded approach to goal performance

* Managed day to day activities to support habitation needs

* Developed relationships to build trust and execute developmental and operational activities

* Recorded information regarding progress or regression in a individual's behaviorism

* Ensured good housekeeping

* Inspected home environment for any safety issues and corrected as needed

* Assisted with weekly time sheets and scheduling of all staff

* Assessed individuals' needs and provided the appropriate level of supervision and guidance

* Ensured assigned duties of seven (7) staff members were completed under my supervision

* Verified individuals' Protected Health Information (PHI) and responded promptly to discrepancies

* Analyzed overall individuals' performance and recommended the reassessment of specific plan goals

* Communicated clearly and proficiently with staff

* Assisted with Individual Education Program ( IEP) planning, job placement and core issues

* Effectively managed responsibilities without diluting the quality of work

WAWA CONVIENCE STORE SHIFT SUPERVISOR 05/1994-09/1996

* * Evaluates staffing and food levels to ensure proper accountability during each shift

* Received and processed payments by cash, check, credit card and automated debit

* Resolved customer complaints in person and/or through telephone

* Utilize Point of Sales (POS) system to track inventory on a daily basis

* Created made-to-order sandwiches quickly and efficiently in conjunction with cashier duties

ARMY AIRFORCE EXCHANGE SERVICE (AAFES) Cashier, Fort Dix, NJ 07/1993-09/1996

* Thorough understanding of counting money in the cash register at the beginning and end of shift

* Demonstrated respect for our Service men and women and families

* Conducted product promotions on a weekly basis

* Resolved customer complaints

Blue Ridge Job Corps Placement Office 06/1988- 06/1992

* Greeted faculty, visitors and students upon entering office,Directed people to people they needed to see

* Handled written correspondences

* Answered phones

* Made appointments

* Maintained supervisor's schedule

* Wrote, typed and collated reports

* Entered data and performed light bookkeeping tasks

* Handled before and after meetings

* Attended all meetings

* Prioritized workloads

* Handled mail sorting and delivery

CERTIFICATES

* Certified Clerk Typist

* Cashier

* E Food Handlers

REFERENCES FURNISHED ON REQUEST

Contact this candidate