Shannon M. Gibson
Houston, TX *****
Detail-Oriented Administrative Assistant Office Professional Experienced in Project Management, Data Entry, Customer Service, and Organization.
- Dependable and responsible with a keen attention to detail.
- Strong ability to prioritize responsibilities and multitask.
- Excellent organization and time management skills.
- Adaptable and quick learner with the confidence to work independently.
- Outstanding interpersonal skills with exceptional integrity and work ethic.
Houston AirTech Services LLC, Houston, TX
Administrative Assistant, March 17, 2014 - May 29, 2017
Customer Service & Communications: Answered calls in a very professional and courteous manner. Scheduled customers for services, answered detailed questions, and provided excellent customer service. Scheduled and dispatched technicians and installers to service calls, repairs, and projects in a timely manner. Promptly responded to customer and company e-mails. Called customers to schedule services, installations, and inspections. Coordinated client meetings, conferences, and office events.
Data Entry & Research: Entered and updated customer and client information in database. Entered, scanned, and filed invoices, estimates, and reports daily. Entered employees hours and time for weekly payroll. Researched and gathered information pertaining to specific properties and projects as needed.
Billing & Payments: Created and managed billable and open invoices, including calling and e-mailing customers and vendors to collect payments. Entered payments into system and updated the accounts and files accordingly. Traveled to and from the bank to make company deposits as needed.
Project Management: Managed the scheduling, progress, and job completion of all new construction projects. Purchased all city permits for current projects and scheduled all city inspections as required.
Organization & Filing: Maintained a clean and organized office area including filing all documents and company files for accurate record keeping. Ordered and maintained all office supplies as needed.
Microsoft Word, Excel, Outlook, Gmail, Quickbooks, Adobe Acrobat, Internet Research, Social Media, Typing & Data Entry: 55 WPM, Scheduling, Dispatching, Calendar Management, File Management
Bellaire High School, Bellaire, TX - Enrolled, August 2001 - May 2004
Houston Community College, Houston, TX - General Educational Development Diploma, 2004