***** ***.******** ****** firstname.lastname@example.org 507/Ave. com/R. 438 South, Boisjolie in/9961 gmail.andyboisjolie Bloomington, com MN To leverage my education and experience in the public health/wellness arena assisting in the development of programs that improve individual and community health. PROFESSIONAL EXPERIENCE
StayWell (2016 – 2018)
Corporate Wellness Researcher Operations Analyst Client Experience o Client Management on all issues regarding the Wellness Program, first line of contact for issues including but not limited to incentives, participant health information, etc. o Performed operational and implementation support to client teams to maximize client experience, including the creation and handling of process creation and documentation. o Quality Assurance handling and management.
o Oversight of all client activity as it related to the implementing and successful utilization of their wellness systems, including but not limited to:
o Health Guide and processing set ups
o Client form and branding customization
o Daily, weekly, and monthly status call monitoring o Creation of customized wellness reporting
Life Time Fitness (2015 – 2016)
Total Health Division Employer Group Wellness Programs Health Screening Quality Assurance o Customer experience and issue handling within the corporate Total Health Program. o Issue identification and research to maximize direct customer experience and support the ongoing client relationship with the wellness business.
o Health screening documentation review and processing. Supported executive level clients in their management of health screening data, process implementation and customer service all to provide a top consumer experience within the health and wellness space.
o Review and tracking to ensure all biometric health data were completed with accuracy within client portal. o Supported Total Health team and Client with health exemption processes. o Assisted Health Coaching team and Client as needed; assisted coaching clients in obtaining health data. o Supported Lab Testing and Wellness teams with oversight in process standards and issue resolution. Saint Mary’s University (2014 – 2015)
Human Resources Generalist
o Administered the recruitment process to ensure the effective outreach and hiring of key talent and to ensure affirmative action/EEO compliance.
o Handled employee relations counseling, responding to employee relations issues such as complaints, harassment, performance improvement plans/discipline, employee coaching. o Assisted in the administration of performance management programs (appraisals, discipline, performance improvement plans, employee recognition) Takes the lead in administering the annual performance review process.
o Conducted on and off boarding activities.
o Assisted in administering employee training and development. o Assisted in administering various HR plans and procedures for all University personnel; assisting in the development, implementation and communication of personnel policies and procedures. o Processed and represented the organization in unemployment claims. o Assisted with employee recognition programs.
o Assisted in administering employee benefits.
o Interacted with employees to ensure that HR is fully accessible to the organization. o Ensured that all HR functions are transparent to the organization and well-represented and understood by the employees.
o Increased effectiveness of HR programs and processes by training and counseling employees and management, providing feedback and analysis of current effectiveness and impact, and identifying opportunities for improvement.
o Participated in developing department goals, objectives and systems. Employer Solutions Group, LLC (2011 – 2014)
o Process and file responses to unemployment claims o Maintained and completed records regarding separation issues o Provided customized reports
o Acted as “Employer of Record” with signed Power of Attorney (POA) o Created Employee Recruiting and Placement Outsource, Staffing, Assignment of Staffing and Funding Facility Agreements
o Created and update Policy and Procedure manuals, as well as corporate handbooks o Broad level of experience counseling on recruitment, retention, orientation, HR best practices and employment law for many different states
o Experienced in counseling, coaching and orientation o Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations o Complied with federal, state and local requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions o Protected organization’s value by keeping information confidential o Managed client expectations by communicating project status and issue; resolving concerns; analyzing time and cost issues; preparing reports
o Developed human resources solutions by collecting and analyzing information; recommending courses of action COMPUTER SKILLS
Microsoft Office Suite (Word, Excel, Power Point, and Outlook) Web browsing systems, Gmail, Google analytics, Empower, Salesforce, Workday, HealthGuide Online, Sharepoint, HTML, and Avionte. EDUCATION
Capella University, Minneapolis, MN
Doctorate of Public Health – Expected 2021
Argosy University, Eagan, MN
Master of Public Health
St. Mary’s University, Winona, MN
BS in Human Resources Management
Children's Surgery International
County Blood and Food Drive
Cancer Research 5K
Operation Glass Slipper
St. Jude’s Foundation Marathon
Alzheimer's Association - Minneapolis
American Red Cross Blood Drive
March of Dimes