Cutler Bay, FL *****
An industrious and conscientious individual, with ten years of hospitality management experience, which includes exceptional work ethics and commitments to organizational objectives within a highly competitive and a rapidly changing marketplace.
Experience and Skills
Typing, Writing & Editing
Office Services & Facility Management
Microsoft Excel Formulated Charts & Spreadsheets for Data
Forecasts, Projections, Budgeted & Actual Revenues
Signature Worldwide Phone Etiquette & Sales Strategies
Developing, Uploading & Yielding Room Rate Management
Producing, Renewing & Finalizing & Housing Accounts
Customizing Trips, Tours & Entertainment
Designing & Organizing for Special
Night Auditing for Data Reflecting Front Office Financial Performance for the Day
Instructing & Training Agents
Hotel Computer Servers for IT
Generating Special Packages to Increase Revenue for the Hotel & Other Departments.
Employee Timetabling & Scheduling
December 2017- Present
Coach at The Falls- Senior Sales Associate (Manager)
Opening and closing the store, while processing EOD cash and store closing reporting.
Creating personal sales and clienteling strategies in partnership with the team.
Meeting customer needs through solution oriented and forward thinking.
Adapted to change in a local market with potential impact on business performance
Influenced customers purchase decisions by balancing patience and assertiveness.
Driving business through sales strategies, clienteling, sourcing new customers and maintaining on going productive relationship with customers.
Managed daily operational tasks according to standards including selling and service expectations, operations and loss prevention.
Trained Sales Associates for the Modern Luxury Hosting Ceremony, to maximize sales, ADT, UPT and SPH and build relationships to create the loyal customer.
Feb. 2010- Oct. 2014
The Raleigh Hotel- Front Desk Manager
Reassessing, arrivals, departures, stay overs & accommodating hotel guests stays based on travel arrangements & special requests.
Assessing email responses & addressing the usage of proper etiquette & grammar.
Devising & finalizing housing & PM accounts for VIP guests or management for posts, transaction & payments.
Training agents for the PMS.
Night auditing for data reflecting front office financial performance for the day.
Yielding rates & allocating rooms on extranets
Scripting contracts with wholesalers which included an allotment of rooms & rates.
Generating special packages to increase revenue for the hotel & other departments.
Daily gift shop inventory accounting the value of the firm’s current assets including raw materials, work in progress & finished goods.
Facilitated with sales & marketing for contracts, sales kits with luxury hotel information & pamphlets, HR with scheduling interviews, & SOP’s & accounting (AR/AP)
Mastering Sales Productivity Award.
Educational Degrees Certificates & Awards
2011 Merchant Services LTD MasterCard Fraud Protection Certificate
2008 The Regent Bal Harbour Mastering in Sales Productivity Award
2007 Miami Dade College Pre-Bachelor of Arts (Writing)
2002 Robert Morgan Educational Center Diploma
The Law Offices of Zandro E. Palma
5 Paw Pets
Insurance for Agriculture