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Sales Administrative Assistant

Miami, FL
October 25, 2018

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Cutler Bay, FL *****



An industrious and conscientious individual, with ten years of hospitality management experience, which includes exceptional work ethics and commitments to organizational objectives within a highly competitive and a rapidly changing marketplace.

Experience and Skills

Typing, Writing & Editing

Microsoft Office


Office Services & Facility Management

Microsoft Excel Formulated Charts & Spreadsheets for Data

Forecasts, Projections, Budgeted & Actual Revenues

Signature Worldwide Phone Etiquette & Sales Strategies

Developing, Uploading & Yielding Room Rate Management

Producing, Renewing & Finalizing & Housing Accounts

Customizing Trips, Tours & Entertainment

Designing & Organizing for Special

Night Auditing for Data Reflecting Front Office Financial Performance for the Day

Instructing & Training Agents


Hotel Computer Servers for IT

Generating Special Packages to Increase Revenue for the Hotel & Other Departments.

Employee Timetabling & Scheduling


December 2017- Present

Coach at The Falls- Senior Sales Associate (Manager)

Opening and closing the store, while processing EOD cash and store closing reporting.

Creating personal sales and clienteling strategies in partnership with the team.

Meeting customer needs through solution oriented and forward thinking.

Adapted to change in a local market with potential impact on business performance

Influenced customers purchase decisions by balancing patience and assertiveness.

Driving business through sales strategies, clienteling, sourcing new customers and maintaining on going productive relationship with customers.

Managed daily operational tasks according to standards including selling and service expectations, operations and loss prevention.

Trained Sales Associates for the Modern Luxury Hosting Ceremony, to maximize sales, ADT, UPT and SPH and build relationships to create the loyal customer.

Feb. 2010- Oct. 2014

The Raleigh Hotel- Front Desk Manager

Reassessing, arrivals, departures, stay overs & accommodating hotel guests stays based on travel arrangements & special requests.

Assessing email responses & addressing the usage of proper etiquette & grammar.

Devising & finalizing housing & PM accounts for VIP guests or management for posts, transaction & payments.

Training agents for the PMS.

Night auditing for data reflecting front office financial performance for the day.

Yielding rates & allocating rooms on extranets

Scripting contracts with wholesalers which included an allotment of rooms & rates.

Generating special packages to increase revenue for the hotel & other departments.

Daily gift shop inventory accounting the value of the firm’s current assets including raw materials, work in progress & finished goods.

Facilitated with sales & marketing for contracts, sales kits with luxury hotel information & pamphlets, HR with scheduling interviews, & SOP’s & accounting (AR/AP)

Mastering Sales Productivity Award.

Educational Degrees Certificates & Awards

2011 Merchant Services LTD MasterCard Fraud Protection Certificate

2008 The Regent Bal Harbour Mastering in Sales Productivity Award

2007 Miami Dade College Pre-Bachelor of Arts (Writing)

2002 Robert Morgan Educational Center Diploma

Employer References

Zandro Palma

The Law Offices of Zandro E. Palma


Ely Lucca

5 Paw Pets


Justin Cummings

Insurance for Agriculture


Contact this candidate