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Customer Service Social Media

Location:
New Haven, Connecticut, United States
Posted:
October 25, 2018

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Resume:

Caroline Taylor **** Chapel Street Apt **, New Haven, CT 06511

(E) ac7h1e@r.postjobfree.com (P) 510-***-****

SUMMARY OF QUALIFICATIONS

• Skills: creating standard operating procedures, event planning, gift processing, database management, budget projection, donor prospecting, creative writing and cross-team reporting.

• I thrive in fast-paced environments that allow me to take on new challenges and learn from the team around me.

• I am personable, but able to remain objective. I remain calm under pressure, and enjoy coming up with creative solutions to problems.

• Proficient in Microsoft Word (including mail merge), PowerPoint, Outlook, Publisher, Paint, Excel, Google Docs, Adobe Acrobat, Blackbaud: Raiser’s Edge and NXT, SAP Concur, CashPro, Payeezy. EDUCATION

University of California, Riverside (Riverside, CA) June 2015 Bachelor of Science in Sociology

Dean’s Honors List – Spring 2012, Winter 2015

EXPERIENCE

American Friends of the Hebrew University (Oakland, CA) June 2017 – October 2018 Development Assistant

• Manage donor database (Blackbaud Raiser’s Edge & NXT): ongoing constituent updates, creating new donor records, running real-time reports, exporting data, list pulls

• Process, code, and track all regional donations

• Review and edit all written correspondence at the regional level: proposals, gift reports, Faculty bios, memos

• Plan and coordinate regional events – facilitate the design and mailing of invitations, event marketing, track guest lists, prepare all event-related materials, attend events, and write event summaries

• Conduct donor research (DonorSearch, AlumniFinder, GuideStar), and maintain donor files

• Prepare and attend Executive Committee meetings, responsibilities include securing venue and catering contracts, designing meeting powerpoint, editing meeting agenda, coordinating all day-of materials, taking meeting minutes

• Coordinate itineraries for all regional visitors: booking flights, hotels, car services, meeting locations, restaurants

• Reconcile all regional expense reports on a monthly basis Make-A-Wish Orange County and the Inland Empire (Riverside, CA) October 2015 – September 2016 Development Coordinator

• Worked with the Development/Brand Advancement team to set overall goals, policies and budgets

• Assisted with strategic planning to acquire new corporate relationships

• Maintained Stars For Wishes Fundraising Portfolio

• Created standard operating procedures for events, development operations, and general best-practices

• Managed Macy’s Make-A-Wish holiday ‘Believe’ campaign, and maintained overall corporate relationship with Macy’s

• Assisted with the organization of all Internal Events - responsible for complete management and execution of the World Of Wishes Festival for annual Walk for Wishes Event Social Psychology Research Lab (Riverside, CA) September 2014 – June 2015 Lab Assistant

• Managed overall lab schedule, including contacting and directly scheduling individual participants

• Ran participants through the study, tasks for which included: explaining the study in extensive detail, answering questions, managing problems participants may have at any time throughout the study and collecting proper documentation and forms

• Led debriefing sessions with each participant upon completion of the study and collected consent of disclosure

• Filed and maintained sensitive information and documentation throughout the study

• Actively advertised the study through various marketing efforts including: flyering and email marketing campaigns

• Assisted professors and graduate students with fixing glitches that arose within the data system and lab City News Group (Riverside, CA) April 2015 – June 2015 Writer and Publication Intern

• Participated in a 12-week internship for a local newspaper that was specifically aimed to provide experience and exposure in journalism, copy-editing, customer service and human relations

• Served as a writer and photographer – attended community events and provided news coverage on them

• Interviewed individuals at the events including event chairs, company CEOs and event participants References available upon request



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