MARY P. HUGHES

**** ******* **.,

Arvada, Colorado 80004

303-***-**** / e-mail – ac7h0v@r.postjobfree.com

OBJECTIVE Experienced Office Manager looking for a challenging opportunity to learn and use strong organization skills, educational background, and flair for meeting people. Bringing 10+ years’ successful track record in client relations, customer service, clerical work, problem solving, time management and communication to provide effective support.

EXPERIENCE Premier Group Insurance, Lakewood, Colorado (April 2018 – Present) Administrative Manager

All Audi - VW Parts & Service, Westminster, Colorado (April 2002 – April 2018) Executive Office Manager

Lucent Technologies, Westminster, Colorado (April 2000 – April 2002) Executive Administrative Assistant

FORMAL Bachelor of Science in Computer Information Systems EDUCATION DeVRY Institute of Technology, Irving, Texas (1990) Honors - President's List, Dean's List COMPUTER

SKILLS

Microsoft Programs: Word, Excel, PowerPoint, Access Outlook, Publisher, SharePoint

Accounting & CRM: QuickBooks, Oracle's PeopleSoft CRM

Operating Systems: Windows (all versions), Mac OS X

Support and assist Senior/Director, department Director and upper management technical staff.

Manage Director’s complex and frequently changing travel arrangements. Coordinate pre-planning of trips.

Create expense reports, budgets, and filing systems.

Organized briefing materials and agendas for all executive-level weekly staff meetings.

Recorded and transcribed meeting minutes.

Coordinated the communications and logistics of director and department conference calls.

Assist with team building initiatives and overall support for employee morale.

Distribute company-wide announcements, book conference rooms, and coordinate catering.

Maintained owners’ complex and frequently changing calendar. Coordinated his travel schedule and itinerary agenda along with his organizational meetings, appointments and events.

Audited monthly credit card statements; created/submitted electronic expense reports, reconciling payment and credit card accounts and budgets.

Carry out office-related tasks, including purchasing office supplies, maintaining sales materials, answering phone calls, greeting clients, and updating electronic filing systems.

Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office.

Responsible for recruiting staff for the office and providing orientation and training to new employees.

Handled sensitive client information with the utmost confidentiality on a daily basis.

Created highly effective organizational and filing system, resulting in easy access to critical customer information, maintaining confidential customer records in Access database.

Worked with marketing campaigns geared toward social media in the automotive industry.

Managed all administrative functions and activities for automotive repair and sales office.

Advised and counseled customers through precise communication which insurance plans best suited their needs and budget

Aided clients with premiums, effective dates, policy terminations, and additional policy riders.

Developed client leads and implemented marketing strategies to retain new clients.

Handled high call volume of inbound/outbound calls in the range of 50+ calls a day.

Mentored trainees, preparing work stations and assigning specific duties.

Handled sensitive client information with the utmost confidentiality on a daily basis.