Manager Customer Service
Resume:
NICHOLAS R. BARNT
Tolleson, AZ **353
Cell: 480-***-****
*********@*****.***
SUMMARY
Solutions-focused, versatile management professional offering a comprehensive background supporting aviation operations in roles of increasing responsibility in production control, quality control, database administrator, maintenance supervisor and operations management. Effective communicator who quickly masters new roles and technologies to achieve positive results over a 11-year career in the United States Army.
HIGHLIGHTS
- Seven years’ experience in leadership position - Entry level experience as IT professional
- Active secret security clearance - Strong problem-solving skills
- Effective verbal communication - Five years operations management experience
- Advanced Microsoft application Experience - Extensive experience in fast-paced environment
EXPERIENCE
COX COMMUNICATIONS 02/2018- Current Phoenix, AZ
Technical Support
Provide customer service and technical support to customers, call center environment
Data entry of customers information, services and communication transcript
Provide professional service to customers while providing up sales to services
UNITED STATES ARMY RESERVE 01/2018- Current Scottsdale, AZ
Operations Manager/ Rank: Staff Sergeant
Managed daily operations including updating administrative data, operations and personnel
Company’s Physical security Officer, updating records and ensure security of facility
Conducted training to employees and supervisors on sexual harassment and proper conduct
Trained, supervised and mentored over 16 employees
UNITED STATES ARMY 10/2015- 01/2018 Fort Riley, KS
Operations Manager/ Rank: Staff Sergeant
Supervised four team leaders and twelve employees
Managed daily operations including updating administrative data, operations and personnel
Provide professional employee evaluation reports and development
Train and mentor employees on company’s policies and standard operating procedures
UNITED STATES ARMY 10/2012 to 10/2015 Fort Carson, CO
Operations Manager/ Rank: Staff Sergeant
Managed daily operations including updating administrative data, operations and personnel
Published 50% of company's Standard Operating Procedures
Conducted training to employees and supervisors on sexual harassment and proper conduct
Trained, supervised and mentored over 30 employees
UNITED STATES ARMY 04/2010 to 10/2012 Fort Hood, TX
Production Control Clerk/ Database Administrator/ Rank: Sergeant
Prepared, analyzed and submitted aircraft logistical reports to the Department of the Army
Unit Level Logistics System Aviation-Enhanced (ULLSA-E) database administrator repairing and upgrading, aircraft informational computer logbooks, workstations and servers
Production and quality control clerk; coordinated maintenance to appropriate personnel, supply management, and logistical readiness in austere environment
UNITED STATES ARMY 04/2008 to 04/2010 Camp Humphreys, South Korea
Helicopter Mechanic/ Rank: Specialist
Prepared aircraft for flights by competing scheduled inspections and unscheduled maintenance
Served as shift leader, training and mentoring four employees.
Conduct aircraft trouble shooting and problem solving
UNITED STATES ARMY 08/2007 to 04/2008 Fort Eustis, VA, Fort Jackson, SC
Helicopter Mechanic Training/ Basic Military Training/ Rank: Private First Class
Served as barracks manager duties included cleaning roster, work order completions and serviceability.
Learning AH-64D helicopter airframe repair and replacement procedures.
Attended basic Training learning self-discipline, operate under pressure and basic military skills.
EDUCATION
University of Phoenix: Bachelor of Science in Business with a Human Resource Management Certificate
2/2018- present
Phoenix, AZ
51/120 Credits- GPA: 3.53
CERTIFICATE: ADVANCED LEADERSHIP- 2014
Advanced Leadership Course, Fort Eustis, VA, United States
- Affective writing of policies standard operating procedures and memorandums.
- Understanding technical manuals and decision-making process
CERTIFICATE: LEADERSHIP - 2011
Basic Leadership Course, Fort Hood, TX, United States
- Military customs and courtesy policies
- Employee professional progression counselling’s
- Introduction to military writing
- Introduction to risk management and decisions making
CERTIFICATE: UNIT LEVEL LOGISTICS SYSTEM AVIATION – ENHANCED - 2011
ULLSA-E, Fort Hood, TX, United States
- Certified on the digital logistics system in the following areas: Army Logistical Automation Support (CSSAMO), Database Administrator, technical Supply, Production Control and Quality Control.
- Entry level computer networking
- Conducting computer and server upgrades
HIGH SCHOOL DIPLOMA: GENERAL STUDIES - 2004
Soar High School, Broomfield, CO, United States
- Graduated with 3.0 GPA
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