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Manager Customer Service

Location:
Phoenix, Arizona, United States
Salary:
40,000
Posted:
October 25, 2018

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Resume:

NICHOLAS R. BARNT

**** * **** **

Tolleson, AZ **353

Cell: 480-***-****

ac7h0r@r.postjobfree.com

SUMMARY

Solutions-focused, versatile management professional offering a comprehensive background supporting aviation operations in roles of increasing responsibility in production control, quality control, database administrator, maintenance supervisor and operations management. Effective communicator who quickly masters new roles and technologies to achieve positive results over a 11-year career in the United States Army.

HIGHLIGHTS

- Seven years’ experience in leadership position - Entry level experience as IT professional

- Active secret security clearance - Strong problem-solving skills

- Effective verbal communication - Five years operations management experience

- Advanced Microsoft application Experience - Extensive experience in fast-paced environment

EXPERIENCE

COX COMMUNICATIONS 02/2018- Current Phoenix, AZ

Technical Support

Provide customer service and technical support to customers, call center environment

Data entry of customers information, services and communication transcript

Provide professional service to customers while providing up sales to services

UNITED STATES ARMY RESERVE 01/2018- Current Scottsdale, AZ

Operations Manager/ Rank: Staff Sergeant

Managed daily operations including updating administrative data, operations and personnel

Company’s Physical security Officer, updating records and ensure security of facility

Conducted training to employees and supervisors on sexual harassment and proper conduct

Trained, supervised and mentored over 16 employees

UNITED STATES ARMY 10/2015- 01/2018 Fort Riley, KS

Operations Manager/ Rank: Staff Sergeant

Supervised four team leaders and twelve employees

Managed daily operations including updating administrative data, operations and personnel

Provide professional employee evaluation reports and development

Train and mentor employees on company’s policies and standard operating procedures

UNITED STATES ARMY 10/2012 to 10/2015 Fort Carson, CO

Operations Manager/ Rank: Staff Sergeant

Managed daily operations including updating administrative data, operations and personnel

Published 50% of company's Standard Operating Procedures

Conducted training to employees and supervisors on sexual harassment and proper conduct

Trained, supervised and mentored over 30 employees

UNITED STATES ARMY 04/2010 to 10/2012 Fort Hood, TX

Production Control Clerk/ Database Administrator/ Rank: Sergeant

Prepared, analyzed and submitted aircraft logistical reports to the Department of the Army

Unit Level Logistics System Aviation-Enhanced (ULLSA-E) database administrator repairing and upgrading, aircraft informational computer logbooks, workstations and servers

Production and quality control clerk; coordinated maintenance to appropriate personnel, supply management, and logistical readiness in austere environment

UNITED STATES ARMY 04/2008 to 04/2010 Camp Humphreys, South Korea

Helicopter Mechanic/ Rank: Specialist

Prepared aircraft for flights by competing scheduled inspections and unscheduled maintenance

Served as shift leader, training and mentoring four employees.

Conduct aircraft trouble shooting and problem solving

UNITED STATES ARMY 08/2007 to 04/2008 Fort Eustis, VA, Fort Jackson, SC

Helicopter Mechanic Training/ Basic Military Training/ Rank: Private First Class

Served as barracks manager duties included cleaning roster, work order completions and serviceability.

Learning AH-64D helicopter airframe repair and replacement procedures.

Attended basic Training learning self-discipline, operate under pressure and basic military skills.

EDUCATION

University of Phoenix: Bachelor of Science in Business with a Human Resource Management Certificate

2/2018- present

Phoenix, AZ

51/120 Credits- GPA: 3.53

CERTIFICATE: ADVANCED LEADERSHIP- 2014

Advanced Leadership Course, Fort Eustis, VA, United States

- Affective writing of policies standard operating procedures and memorandums.

- Understanding technical manuals and decision-making process

CERTIFICATE: LEADERSHIP - 2011

Basic Leadership Course, Fort Hood, TX, United States

- Military customs and courtesy policies

- Employee professional progression counselling’s

- Introduction to military writing

- Introduction to risk management and decisions making

CERTIFICATE: UNIT LEVEL LOGISTICS SYSTEM AVIATION – ENHANCED - 2011

ULLSA-E, Fort Hood, TX, United States

- Certified on the digital logistics system in the following areas: Army Logistical Automation Support (CSSAMO), Database Administrator, technical Supply, Production Control and Quality Control.

- Entry level computer networking

- Conducting computer and server upgrades

HIGH SCHOOL DIPLOMA: GENERAL STUDIES - 2004

Soar High School, Broomfield, CO, United States

- Graduated with 3.0 GPA



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