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Customer Service Manager

Location:
Clearwater, Florida, United States
Salary:
80000
Posted:
October 25, 2018

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Resume:

JM Jo Anne E. Matthews

727-***-**** E: ac7h0e@r.postjobfree.com

**** **** **** #***, **********, FL 33767

PROFESSIONAL

SUMMARY

Accomplished in reducing risky policies and improving company profitability through strong decision-making, critical thinking and conflict management skills. Keen relationship-builder with excellent communication and organizational skills. Seasoned Underwriter excited to take next career step as a Senior Underwriter. Offering more than 18 years of expertise in FHA, VA, USDA, HUD 184, Conventional mortgages. Well versed in Underwriting guidelines with success in mitigating risk and controlling loss through comprehensive analysis. Service-oriented Underwriter who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.

SKILLS Data analysis

Risk assessments

Policy development

Guidelines understanding

Time management

Quality assurance

Performance management

Process improvement

Relationship building

Risk management

Loss protection

Negotiation skills

Analytical

Underwriting knowledge

Results-oriented

Personable

Proactive team player

Driven

WORK HISTORY SENIOR UNDERWRITER 04/2015 to 09/2018 American Neighborhood Mortgage Company Mount Laurel, NJ Reviewed Credit, Assets, Employment documentation to make accurate decisions by accounting for risk, hazards and exposure. Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.

DE CHUMS, VA SARS, USDA, Conventional purchase and refinance transactions.

SENIOR UNDERWRITER 09/2010 to 04/2014

Residential Mortgage LLC Anchorage, AK

Reviewed Credit, Assets, Employment documentation to make accurate decisions by accounting for risk, hazards and exposure. Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.

DE CHUMS, VA SARS, USDA, HUD 184, Alaska Bond and Washington Bonds, Conventional purchases and refinance.

LOAN DELIVERY MANAGER 08/2009 to 08/2010

Alaska USA Federal Credit Union Anchorage, Alaska Manage delivery of sold loans and act as operational contact between secondary marketing, loan delivery and investors to facilitate the completion of the loan sales.

SENIOR UNDERWRITER 01/2005 to 08/2009

Alaska USA Federal Credit Union Anchorage, Alaska Reviewed Credit, Assets, Employment documentation to make accurate decisions by accounting for risk, hazards and exposure. Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.

DE CHUMS, VA SARS, USDA, HUD 184, Alaska Bond, Washington Bond, Conventional purchase and refinance

EDUCATION High School Diploma 1982

Bartlett High, Anchorage, AK

ACCOMPLISHMENTS Earned designations as Certified Residential Underwriter from Mortgage Bankers Association. Campus MBA.

Earned quality Star awards from Wells Fargo

Earned the President of Alaska USA Federal Credit Union's Performance Bonus.

Earned Bank of America's Top Performance Award for the Northwest Region 2 years running.

ADDITIONAL

INFORMATION

Encompass 360

Microsoft Word

Skype

Outlook

Excel

REFERENCES Mason Teitelman AVP Credit & Underwriting GMH Mortgage 610-***-**** Shirley Wingate Director of Underwriting Annie-Mac 856-***-**** ext 4705



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