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Administrative Assistant Customer Service

Location:
Minooka, Illinois, United States
Posted:
October 23, 2018

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Resume:

JULIE L. FEENEY

ac7gz1@r.postjobfree.com

*** *. ******* ****** *.O. Box 944, Minooka,IL 60447

Home: 815-***-**** Cell: 815-***-****

QUALIFICATIONS SUMMARY

Customer-service driven professional with over twenty years of administrative support. Talented in developing strong business relations, utilizing excellent interpersonal communication and administrative skills. Works collaboratively and effectively with team members, administrative staff, vendors, takes initiative to lead projects and follows through on commitments.

KEY COMPETENCES

Records Data Management Relationship Building

Discrete Practices Cross-functional Support

Interpersonal Communications Technology Savvy

Workflow Planning & Prioritization Code Compliance

Exemplifies Strong Work Ethic & Good Judgment

STRENGTHS:

OFFICE ADMINISTRATION

•Performed day-to-day office activities in Dean’s area and provided teacher/student support in other school departments resulting in staffing/service efficiency

•Completed daily tasks utilizing the following computer software: Microsoft Word, Excel and PowerPoint, and PowerSchool

•Utilized FileMaker Pro software to accurately enter teacher extra-duty pay and provide to administration for approval in a timely manner

•Monitored and maintained records such as attendance and disciplinary to provide accurate reporting needed for administration to provide student plan of action

•Prioritized daily, bi-weekly and monthly projects and reports to meet required deadlines

CUSTOMER SERVICE AND SUPPORT

•Acted as a liaison between parents, students and administrative staff to disseminate pertinent information that was viable to successful student conduct during school and extra-curricular activities

•Assured communication within specified time frame or policy

•Maintained utmost confidentiality of written information and in conversation with students/parents

•Responded to questions and concerns about service and isolate calls appropriately

•Consistently improved customer satisfaction through expert resolution of conflict issues

•Promptly responded to general inquiries from staff, parents and customers via telephone and e-mail

OFFICE MANAGEMENT

•Monitored/assisted in inventory control, month-end balancing, file maintenance

•Handled all aspects of a small office operation

•Prepared sales, shipping documents and reports

EXPERIENCE:

LOCiS June 2018-August 2018

Receptionist/Marketing Executive Joliet, IL

Dean's Office Secretary September 2006-November 2017

Minooka Community High School Minooka, IL

Administrative Secretary/Part Time June 2005-August 2006

Duke Construction Minooka, IL

Administrative Assistant March 2005-June 2005

Phillip Services Corporation Channahon, IL

Inventory Control Administrator September 2004-February2005

Apollo Colors, Inc Joliet, IL

EDUCATION

Bachelor of Arts Degree in Business Administration, Lewis University, Romeoville, IL



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