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Shift Incharge-CS(Digtal Business) SANASAFINAZ

Location:
Karachi, Sindh, Pakistan
Salary:
50000
Posted:
October 23, 2018

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Resume:

MOHAMMAD SIDDIQUE SAMOO

FLAT B-**, MAYFAIR CENTER SADDAR, KARACHI

EMAIL: ac7gyv@r.postjobfree.com

CELL # +923*********

Objective

To obtain a position that requires teamwork, motivation and great organizational communication, presentation skills. Where I can expose my skills and experience, and learn more.

Professional Experience

SANASAFINAZ (DIGITAL BUSINESS): (DEC 2017-UP TO DATE)

SHIFT INCHARGE - CUSTOMER CARE

•Running NPS campaigns as per the need to generate feedback regarding the collection launches.

•Provide continued evaluation of process and procedures. Responsible for suggesting methods for improvements

•Processing online refunds and store credit queries arising through team members

•Solving queries related to Loyalty Card Programs.

•Coordinating with Vendor (MOBILINK) to ensure quick resolution of problems arising due to disruption of PRI Line.

•Provide daily directions and communications to team members so that customer service calls are answered in a timely, efficiently and in knowledgeable manner.

•Manage Customer accounts and day to day operations.

•Collaborate with team members to deliver demanding client request

SANASAFINAZ (DIGITAL BUSINESS): (MAR2017-NOV2017)

CUSTOMER CARE EXECUTIVE:

Provide service Inbound & Outbound to both existing and prospective clients.

Record all the necessary information on Zendesk/Magento.

Make outbound calls to conform online orders.

Verifying payment details for online paid orders

Answering incoming calls from customers to take orders, inquiries & questions, handle complaints, troubleshoot problems and provide necessary information.

Coordinate with Finance department for refund, warehouse for exchange articles; document all inquiries within contact management system.

Make feedback and rating calls to In-house shopping customers.

Coordinate with Courier Company personal for on-time deliveries.

Working with cross organization partners to identify and take advantage of operational efficiency improvement opportunities.

Using engaging communication techniques coupled with analytical insight to create high value, long term customer relationships.

Provide exemplary day to day service and support to customers, manage open cases and upstream coordination.

MEGATECH-TRACKERS PVT (LTD): (OCT2015-JUNE2016)

SALES EXECUTIVE OFFICER:

Provide service Inbound & Outbound to both existing and prospective clients.

Calling existing customers for Retain, generate New Leads. Record all the necessary information on ERP.

Provide service Inbound & Outbound to both existing and prospective clients to activate Value Added Sales.

Provide inbound services for device transfer, temporary removal on customer’s request.

Coordinate with Technical Department for REDO, I.T Department for VAS activation.

Coordinate with the regional Offices all around Pakistan for Payment collection.

Compile records of Sales on daily basis, weekly basis & monthly basis.

TRG-IBEX GLOBAL:C-TRACK (Aug2014-Jan2015)

Customer Service Representative:

Provide service Outbound to both existing and prospective clients for not reporting vehicles.

Record all the necessary information on CRM

Ability to obtain Valuable Needed information from highly distressed clients.

Compile an Incident Report on Stolen/Recovered Vehicles.

Ensure Customer Service Standards are maintained and queries are resolved in a professional manner.

Report any deviation to the Shift Supervisor.

Debrief in an appropriate manner.

Contribute towards enhancements within the Department.

Achieving daily targeted calls.

Convincing customers for inhouse maintenance.

Arranging technician on request by customers.

Exhibit the right attitude when answering calls and always maintain patience.

Effectively deal with job stress, angry callers, and upset customers

CADET ENGINEER:

ON JOB TRAINING AT AIRBLUE APR 2012- OCT 2012

ON JOB TRAINING AT SCHON AIR 6 weeks

ALVIA PROMOTIONS (Telemarketing):

TIMESHARE CAMPAIGN (INTERNATIONAL)

Make calls to the new customers, gives them sales pitch, convinced them to attend the presentation.

Responsible to cater to the needs of the customers

XPERT COMMUNICATIONS (Telemarketing):

TIMESHARE CAMPAIGN (INTERNATIONAL)

Responsible to cater to the needs of varying customers and help them.

Receive calls from the qualified customers, scheduled appointments.

Bring awareness about the policies and regulations of the ceremony to the qualified customers

QUALIFICATIONS

EASA PART’66 B-2 Modules Training cleared

B-2 two Modules cleared (Mathematics and Aerodynamics)

3 years Cadet Aircraft Maintenance Engineering Apprenticeship (Avionics)

Bachelors in Commerce (Sindh University)

H.Sc (Pre-Eng) from Thatta

S.Sc. (Science) from Thatta

G.C.E O-LEVELS ( External candidate )

PERSONAL OUTLINE

I am a confident boy with high energy, enthusiasm and zeal having a forward-looking positive attitude towards life. I have leading aptitude to cope up with work load.

Father Name

Gul Rashid Samoo

Nationality

Pakistani

Gender

Male

D.O.B

16-08-1987

Languages

Sindhi, Urdu, English

Religion

Islam



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