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Customer Service Executive

Dhaka, Dhaka Division, Bangladesh
October 23, 2018

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Level-5 (east), 531/A, North Kafrul, Dhaka Cantonment, Dhaka-1206

I am a very hardworking motivated professional with loads of initiative and enthusiasm. I like to take new challenges and push myself to achieve it in an efficient way. Thriving in fast-paced environment, I am a strong negotiator and net-worker and I am looking for a stimulating position in an energetic and supportive team where I can continue to make a transition by engineering related opportunity through formal learning, research and practical experience and enhance the organizational efficiencies as well make a better world for next generations.


Good command in MathLab, Microwind, MS office applications, Email and Browser with troubleshooting.

Basic knowledge in web design, AutoCad, Codeblocks and Photoshop.

Analytical thinking with demonstrated talent for identifying, scrutinizing, improving and streamlining complex work processes. Ability to work in multicultural environment and under pressure.

Executive Team leadership with Client/Vendor Relations.

Resourceful team player who excels at building trusting relationships with customers and colleagues.

Maintaining and developing relationships with customers.

Have experience on sales & customer service.

Currently, I am employed as an 'Executive Officer' in 'Dynamic Solution & Support Bangladesh', Dhaka Cantonment from 1st February 2018. Areas of expertise are given below-

E-mail correspondence; collect quotation; preparation/analysis of tender documents; pre-bid meetings; bids submission; bids evaluation and notification of award.

Experienced & Knowledge in procurement policy

Banking related works; export/import; LC; logistics etc.

Well presentation skill about products and services.

Skill to handle customer's call professionally.



Spoken: High; Listening: High; Writing: High; Reading: High;


Spoken: High; Listening: High; Writing: High; Reading: High;


Spoken: Medium; Listening: Medium;


Executive Officer

Feb. 2018 – Continuing

Dynamic Solution & Support Bangladesh (DSSBD)

Seals Executive

Book Fair 2012

Murdhonno Publications


I have completed below Industrial training from this mentioned Institute:

Bangladesh Power Development Board,

(Ghorashal Training Center, BPDB, Palash, Narsingdi)

I have completed below Web Design training from this mentioned Institute:

BASIS Institute of Technology & Management (BITM)

(BDBL Bhaban (3


Floor – East); 12 Kawran Bazar, Dhaka – 1215

I have completed below a Day-Long Training on Corporate Presentation from this mentioned Institute:, IJT & S@ifur’s


I have completed a long term project on 'Design and Implementation of Solar Tracking System by Using LDR' in my final year project/thesis submission program. Where I have earned lots of acknowledgements on solar system as well the technical work that how could we produce more energy by controlling and maintaining the solar panel and solar system. Besides, I have also learned that how it works and how can we keep safe our environment by using renewable energy.


B.Sc. in Electrical &Electronic Engineering

Northern University Bangladesh


Passing year:-2018

Higher Secondary School Certificate

Police Line School & College, Kushtia



Passing year:-2011

Secondary School Certificate

Halsa High School



Passing year:-2009


Name : Md. Rumon Shahrier

Passport No. : GW0187370

National ID : 19935019413000056

Father's Name : Md. Abdur Razzak

Mother's Name : Most. Bedana Begum

Date of Birth : 04th August, 1993

Gender : Male

Marital Status : Unmarried

Nationality : BANGLADESHI

Religion : Islam

Voice : +880**********, +880**********

Alternate Email :

Present Address:-

Level-5 (East), 531/A, North kafrul, Dhaka Cantonnement, Dhaka-1206

Permanent Address:-

Village:-Nagar Baka, P.O:- Halsa, Thana: -Mirpur, District: -Kushtia, Division: - Khulna.

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