BENJAMIN SABBAR

***** ******** ****** 917-***-****

Woodland Hills, CA 91364 ac7gub@r.postjobfree.com

SKILLS

Proficient in Windows 95-8, Server 2k-2k10 OS, Cent OS\ SuSeLinux, Microsoft Office, Access, SQL Server 2k-2k8, Outlook, Lotus Notes, Oracle 9i, Visio, HTML, ASP, Photoshop, Dreamweaver, Flash MX, Active Directory, VPN, VMWare, Veritas Backup Exec v12, Sharepoint, Sterling File Gateway, JIRA\TrackIT\Soffront\Service Now Ticketing, Otsort, Zabbix

PROFESSIONAL EXPERIENCE

Tangoe Woodland Hills, California

Project Manager/Consultant June 2015 - September 2018

Lead a team of ten in Data Center move from IBM to Tangoe managed facility

Held daily SCRUMS with eight developers to build client applications and provided QA support

Assisted in application system rollouts and upgrades (Documented all processes)

IBM, Emptoris Division New York, New York

Consultant/Software Group April 2012 - June 2015

Worked in a team of twelve consultants and programmers reporting to Director of Operations

Primary point of contact for over 15 clients – ticket triage to meet SLAs

Assisted IT in maintaining multiple applications, databases, print and file servers

Lead in creating and testing new file transfers (FTPs) with clients using Sterling applications

MBG/Rivermine New York, New York

IT Technician/Operations Summer 2005 – April 2012

Tested Pollcat/Scannex devices and monitored polling, processing and loading of Telecom data

Performed quality analysis and released monthly invoice systems to clients (ASP website)

Provided support to client requests (eg. SQL Call Searches\Procedures, Ad Hoc Reports, etc.)

Conducted files and database backups, and tested end of month restores and disaster recovery

Student Centers and Programming Services Syracuse, New York

Schine Box Office Fall 2004 - Spring 2005

Operated database (Provenue) and documented reports on daily ticket sales

Sold tickets for on and off campus shows and activities to students, staff and general public

Internship: BT Syntegra Long Island City, New York

Junior Network Administrator/ Administrative Rep. (Receptionist) Summer 2003 and 2004

Built and managed new Windows 2003 servers and implemented a Storage Area Network (SAN)

Assisted Network Administrator with corporate XP desktop build and provided technical support: VPN & Blackberry connections, Active Directory (user accounts) and E-Mail resolutions

Maintained and calculated staff hours for payroll system for 50+ technicians, database entry

EDUCATION

Syracuse University School of Information Studies Syracuse, New York

Bachelor of Science, Information Management & Technology May 2005

Highlights

Designed both static and dynamic (e-commerce) websites using HTML, CSS, ASP, SQL, and Photoshop

Developed different hypothetical databases using Oracle 9i, SQL Server and Access DBMS (coding)

Formulated ERD and Data Flow diagrams for a bookstore business, acted as a Business Analyst

ADDITIONAL

Volunteer

Near Eastside Adventures Syracuse, New York

Tutor- Community Service Spring 2003

Assisted elementary school students with homework and various activities while attending a service-learning writing class

Language

Speak and understand Farsi, Comprehend Hebrew and familiar with Spanish

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