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Administrative Assistant Customer Service

Lithonia, GA
October 22, 2018

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Human Resources ~ Recruiter ~ HRIS ~ HRTS


Over 15 years of experience developing, refining and implementing efficiency strategies to streamline work flow processes, administrative procedures and technology applications. Skilled at performing evaluative performance and compliance assessments and providing feedback and proposed solutions for anticipated workplace behavior change. Adept at consulting with corporate clientele and senior management regarding technology operations and upgrades. Proven success in working with human resources to implement hiring procedures that capture, retain and manage key industry applicants. Proficient in training and developing new employees and shift workers to achieve high performance standards. Active in work/life balance, employee motivation and human relations training programs and roundtable discussions.



Resume/Candidate Screening

Scheduling Interviews

Conducting Interviews

Job Posting

Employee Onboarding

New Hire packets

Technical Support

Travel Arrangements

Offer Letters

Microsoft Outlook

Microsoft Office Suite

Oracle EBS

Presentation Skills

Expense Reports

JD Edwards

Background Checks

Records maintenance

Training programs development

Reference checks


C-Level Support

Organizational chart maintenance

Zoho Recruit/CRM

Project Management


2007 Master of Business Administration: Organizational Psychology and Development American InterContinental University, Hoffman Estates, IL GPA: GPA: 3.6

2006 Bachelor of Information Technology: Computer Systems American InterContinental University, Hoffman Estates, IL GPA: Summa cum Laude GPA: 4.0

1992 Associate of Applied Science: Business Computer Programming College of the Albemarle, Elizabeth City, NC


9/2018 – PRESENT

National Driver Recruiter Dozcon Staffing Group Indian Trail, NC 888-***-****

oPost available Class-A truck driver jobs on job boards and social media sites

oSource and recruit qualified Class-A CDL drivers for available positions across the US

oContact, schedule and interview qualified driver applicants phone

oTrack applicants through entire application process

oNotified approved applicants of orientation day schedule

3/2018 – 09/2018

iOS Chat Advisor KellyConnect

oResponsible for providing chat support to resolve customer technology problems through a series of troubleshooting activities in a virtual call center environment.

oAdept at resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications,

oVerifying proper iOS hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues.

oResponsible for support of computers and iOS systems, tablets, MP3 players and other technical devices

oInteract with customers in response to inquiries, concerns, and requests about products and services

oEffectively gather customer/product information and determine the issue by analyzing the symptoms

oAdept in diagnosing and resolving technical issues involving internet connectivity, email, application downloads, etc.

oProficient in using available resources, including article database to provide appropriate and consistent technical support

oSkilled at responding to multiple chat conversations simultaneously, as well as, messages from my team, leadership, and support groups

4/2017 – 3/2018

National Recruiter The Hire Group Baltimore, MD 855-***-****

oSourced, screened, interviewed and recommended prospective employees for employment.

oWorked with Sales Managers to maintain a highly qualified candidate pipeline.

oRecruited positions requiring DoD clearance

oExtended offers of employment to successful candidates.

oCreated, updated and maintained candidate data in Zoho Recruit

9/2016 – 3/2017

Independent Driver Recruiter Umbrella Driver Recruiters Decatur, GA 706-***-****

oSourced and recruited qualified Class-A CDL drivers for available positions

oInterviewed driver applicants over the phone

oTracked applicants through entire application process

oNotified approved applicants of orientation day schedule

oPromoted driver referral program and other recruiting programs

oEntered, updated and maintained applicant data via Zoho Recruit


Service Desk Support Cox Enterprises Atlanta, GA Verify Jobs 1-800-***-****

oHandled routine customer questions to product usage, as well as technical support issues relating to Cox family of products.

oMaintained expert level knowledge of AS400, Windows and Linux/Unix-based applications and systems

oAccurately logged all customer information in the Remedy ticketing system.

oAdhered to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure.

oFollowed-up, handled and responded to multiple open issues.

oWorked independently with little direction

oFacilitated communication from Support Team to other departments as needed to complete cases

oTrained new Service Support staff members on all aspects of the position.


Exec. Assistant/Help Desk Specialist Manheim Auctions Atlanta, GA Verify Jobs 1-800-***-****

oProvided executive level administrative support with high degree of initiative, confidentiality and professional demeanor to CIO/VP of Information Technology and direct reports.

oCoordinated meetings/events including reserving internal rooms or outside venues, catering, managing internal/external invitations, agenda, etc.

oUsed appropriate systems and programs, made travel arrangements and optimized travel plans for cost and time savings.

oEnsured that customer service concerns are resolved in a timely manner.

oOversaw and managed office appearance and orderliness including general office supply areas, conference rooms and kitchen.

oAnswered and screened incoming phone calls. Maintained confidential files and records using judgment and utmost discretion.

oAssisted with pre-employment and onboarding process: complete CEI Onboarding employee’s registration, computer/printer/websites/network access, coordinated onboarding forms: background check and badge requests.

oPrepared PowerPoint presentations, Word documents, and Excel spreadsheets as required by managers.

oFacilitated and distributed incoming mail for the entire team. Proper handling of confidential documents, scan and save on SharePoint accordingly.

oPrepared overnight packages and track as requested. Properly dispose of (shred) confidential documents.

oEnsured returned files are properly logged and placed back in their proper location.

oBack-up support for incoming Help Desk phone calls.

2000-2000 Administrative Assistant Fujitsu Norcross, GA Temp for Windsor Staffing - Business Closed

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