Human Resources ~ Recruiter ~ HRIS ~ HRTS
Over 15 years of experience developing, refining and implementing efficiency strategies to streamline work flow processes, administrative procedures and technology applications. Skilled at performing evaluative performance and compliance assessments and providing feedback and proposed solutions for anticipated workplace behavior change. Adept at consulting with corporate clientele and senior management regarding technology operations and upgrades. Proven success in working with human resources to implement hiring procedures that capture, retain and manage key industry applicants. Proficient in training and developing new employees and shift workers to achieve high performance standards. Active in work/life balance, employee motivation and human relations training programs and roundtable discussions.
New Hire packets
Microsoft Office Suite
Training programs development
Organizational chart maintenance
2007 Master of Business Administration: Organizational Psychology and Development American InterContinental University, Hoffman Estates, IL GPA: GPA: 3.6
2006 Bachelor of Information Technology: Computer Systems American InterContinental University, Hoffman Estates, IL GPA: Summa cum Laude GPA: 4.0
1992 Associate of Applied Science: Business Computer Programming College of the Albemarle, Elizabeth City, NC
9/2018 – PRESENT
National Driver Recruiter Dozcon Staffing Group Indian Trail, NC 888-***-****
oPost available Class-A truck driver jobs on job boards and social media sites
oSource and recruit qualified Class-A CDL drivers for available positions across the US
oContact, schedule and interview qualified driver applicants phone
oTrack applicants through entire application process
oNotified approved applicants of orientation day schedule
3/2018 – 09/2018
iOS Chat Advisor KellyConnect
oResponsible for providing chat support to resolve customer technology problems through a series of troubleshooting activities in a virtual call center environment.
oAdept at resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications,
oVerifying proper iOS hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues.
oResponsible for support of computers and iOS systems, tablets, MP3 players and other technical devices
oInteract with customers in response to inquiries, concerns, and requests about products and services
oEffectively gather customer/product information and determine the issue by analyzing the symptoms
oAdept in diagnosing and resolving technical issues involving internet connectivity, email, application downloads, etc.
oProficient in using available resources, including article database to provide appropriate and consistent technical support
oSkilled at responding to multiple chat conversations simultaneously, as well as, messages from my team, leadership, and support groups
4/2017 – 3/2018
National Recruiter The Hire Group Baltimore, MD 855-***-****
oSourced, screened, interviewed and recommended prospective employees for employment.
oWorked with Sales Managers to maintain a highly qualified candidate pipeline.
oRecruited positions requiring DoD clearance
oExtended offers of employment to successful candidates.
oCreated, updated and maintained candidate data in Zoho Recruit
9/2016 – 3/2017
Independent Driver Recruiter Umbrella Driver Recruiters Decatur, GA 706-***-****
oSourced and recruited qualified Class-A CDL drivers for available positions
oInterviewed driver applicants over the phone
oTracked applicants through entire application process
oNotified approved applicants of orientation day schedule
oPromoted driver referral program and other recruiting programs
oEntered, updated and maintained applicant data via Zoho Recruit
Service Desk Support Cox Enterprises Atlanta, GA Verify Jobs 1-800-***-****
oHandled routine customer questions to product usage, as well as technical support issues relating to Cox family of products.
oMaintained expert level knowledge of AS400, Windows and Linux/Unix-based applications and systems
oAccurately logged all customer information in the Remedy ticketing system.
oAdhered to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure.
oFollowed-up, handled and responded to multiple open issues.
oWorked independently with little direction
oFacilitated communication from Support Team to other departments as needed to complete cases
oTrained new Service Support staff members on all aspects of the position.
Exec. Assistant/Help Desk Specialist Manheim Auctions Atlanta, GA Verify Jobs 1-800-***-****
oProvided executive level administrative support with high degree of initiative, confidentiality and professional demeanor to CIO/VP of Information Technology and direct reports.
oCoordinated meetings/events including reserving internal rooms or outside venues, catering, managing internal/external invitations, agenda, etc.
oUsed appropriate systems and programs, made travel arrangements and optimized travel plans for cost and time savings.
oEnsured that customer service concerns are resolved in a timely manner.
oOversaw and managed office appearance and orderliness including general office supply areas, conference rooms and kitchen.
oAnswered and screened incoming phone calls. Maintained confidential files and records using judgment and utmost discretion.
oAssisted with pre-employment and onboarding process: complete CEI Onboarding employee’s registration, computer/printer/websites/network access, coordinated onboarding forms: background check and badge requests.
oPrepared PowerPoint presentations, Word documents, and Excel spreadsheets as required by managers.
oFacilitated and distributed incoming mail for the entire team. Proper handling of confidential documents, scan and save on SharePoint accordingly.
oPrepared overnight packages and track as requested. Properly dispose of (shred) confidential documents.
oEnsured returned files are properly logged and placed back in their proper location.
oBack-up support for incoming Help Desk phone calls.
2000-2000 Administrative Assistant Fujitsu Norcross, GA Temp for Windsor Staffing - Business Closed