SHEILA FRIEDLAND

Los Angeles, CA ***** 310-***-**** ac7gs4@r.postjobfree.com

OPERATIONS COORDINATOR

More than 10 years of results-focused experience involving operations, project management, marketing management, procurement and customer relations. Embraces a continuous improvement approach throughout daily tasks. Special talent for handling adversity with enthusiasm and determination. Self-starter with ability to excel both under minimal direction and collaborative roles.

EDUCATION

Bachelor of Science in Entrepreneurship - Thames International Business School June 2006

PROFESSIONAL EXPERIENCE

Operations Coordinator - Chameleon Technologies l Ronolab Consulting Jan 2017 – Present

Home and commercial automation / audio and video distributor / network design

Provide direct, transparent, and consistent communication to clients, vendors and technicians to ensure consistency of project requirements

Coach the team on performance, provide professional development, and nurture the corporate culture

Execute marketing programs, initiatives and brand standards to maintain organizational consistency and efficiency

Manage agendas/travel arrangements/appointments and additional logistics for all employees, specifically senior leadership and executive teams of the organization by coordinating travel including but not limited to service calls, flights, hotels, car rentals and conferences

Ensure inventory counts and overall stock movement are conducted with minimal discrepancies

Develop solutions to take advantage of improvement opportunities; including developing new operational workflows.

Provides operations support for new business initiatives including drafting proposals and onboarding new accounts

Operations Manager - Beverly Hills Sirtaj Hotel Dec 2015 – Mar 2017

Boutique hotel

Performs e-verification of new hires, monitors J-1 visa expiration and maintains legal documents of employees that are under company’s visa sponsorship

Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Implement and monitor all corporate marketing programs

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

Provides evaluation, execution and approval of all marketing collaterals

Performs check and balance across all departments

Marketing Associate – Ortu Leather DTLA Jun 2013 – Sept 2015

Leather manufacturer / contractor / supplier for private label and retail clients

Responsible for managing and facilitating creation of all marketing materials

Identify new E-commerce channel growth opportunities implementing process systems to realize these opportunities

Compile and analyze market information and historical sales data

Assist in running of weekly reports, analyze to identify trends, communicate chase opportunities to buying team and partner

Travel across US to attend trade shows for networking and showcase company’s products

Social media management and build relationships with influencers

Assistant Manager - Sole Destinations Travel and Tours Dec 2006 – Apr 2013

Multi-location international travel agency

Managed and booked airline travels for individuals, businesses, government agencies and groups using Abacus

As a manager of this growing company, it is a continuous duty to look for prospective clients and making sure that we are giving the best customer satisfaction by the services we offer

Responsible for managing all aspects of the tourism marketing programs that are initiated in-market. These programs include consumer oriented advertising, brand and co-op; travel trade programs designed to influence travel trade organizations; and public relations programs

Promote and market the business, sometimes to new and "niche" markets

Manage budgets and maintaining statistical/financial records

Source products and destinations, to meet consumer demands for bespoke travel and sustainable tourism

Taking part in familiarization visits to new destinations, in order to gain information on issues and amenities of interest to consumers

Liaising with travel partners, including airlines and hotels, to manage bookings and schedules often one year in advance

Dealing with customer enquiries and aiming to meet their expectations

Overseeing the smooth, efficient running of the business

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