KRISTINE BOYADZHYAN
Glendale, CA /818-***-**** /ac7gru@r.postjobfree.com
OBJECTIVE
Highly motivated professional with extensive experience with more than 15 plus years of Retail Banking, BSA/AML and Compliance, Policy and Procedure experience. Provided exceptional, accurate and timely follow up while in all my leadership roles. Establishing new branch offices and developing growth, deposits, sales, lines and loans, team member engagement along with implementing new products and procedures based on the financial trends. Detecting irregular activities and stopping fraud and crimes in progress. Expert in Bank Secrecy Act and Anti Money Laundering along with detecting Global High-Risk Monetary Funds. Managing a group of analysts detecting suspicious activity while reviewing high-level transactions within BSA/AML guidelines and High risk personal/business customers.
EXPERIENCE
CIT Bank N.A. Compliance AVP, Complaint Management (Consulting) February 2018 – July 2018
Identifying, assigning and responding back to complaints that have been filed by customers,
Consumer Financial Protection Bureau (CFPB), Office of the Comptroller of the
Currency (OCC), Better Business Bureau (BBB), State Attorney General and Executives.
Being able to identify if a complaint requires prompt escalations to Compliance and or
Law Department
Working with the Director one on one in identifying opportunities, issues and trends. Working with Business Units to write, edit, and provide feedback on response letters to the customers.
Time management- ensuring all complaints get responses within a proper time line
Worked with Director and team to implement a new systems (PEGA)
Responsible for putting together training for our newly established Pega system
Trained 68+ individuals on how to input a manual and bulk entry on Pega
Working closely with executives/managers in different business units to establish response
letters to customers that is within police and procedure and compliance.
Documentation, reporting, SharePoint
Ensuring that response letters are factual, accurate and within Compliance
Maintain knowledge of global and local regulatory standards
Write, review policy and procedures for new process and or audit existing ones
East West Bank
Assistant Vice President-Anti Money Laundering -Supervisor July 2016 - September 2017
Review international Wires incoming/outgoing, ACH's, credits/debits, CIP, CTR, OFAC screening for the bank for new and existing accounts
Worked with BSA/AML management to develop, implement and maintain department policies and procedures related to BSA/AML
Completed Risk Reviews for enhanced due diligence high risk customers
Identified operational risk and compliance issues
Managed KYC/AML due diligence process for new customers and existing
Coordinated production of periodic performance reports for senior management, including trend analysis and recommendation
Reviewed and analyzed BSA/CIP documentation for new accounts
Developed compliance training and educational materials
Monitored business activity be reviewing over 6000 AML transactions monthly
Monitored, researched, and reported unusual activity related to potential money laundering and other suspicious activity
QC'd 17 analyst’s work providing feedback, coaching and training
Responded effectively to regulators and regulatory inquiries with outstanding results
Experienced in Lexis-Nexis Enterprise Bridger applications to support AML screening process
Identified patterns and trends and trends consistent with money laundering and terrorist financing, and flagged any suspicious activity detected
Participated in other areas of BSA/AML programs
Working with Global Compliance to stop fraud in progress
Bank of America N.A
Assistant Vice President- Financial Center Manager October 2014 - July 2016
Maintaining a profitable financial center with sales and service
Achieved highest customer service score within 30 branches
Acting district manager
Daily coaching, training, observing associates and providing feedback
Reviewing CTR’s, MIS's and CIP errors
Stopping fraud in progress
Working alongside business, MLO, merchant, Small business, FSA partners
Having daily huddles, cool downs, and monthly staff meetings
Preparing and passing of yearly audits, along with semi annually
Recruiting teller and relationship manager candidates
Managing my budget, quarterly audits
Managing daily time keep for associates
Ordering of cash from main vault for my center daily
Servicing 2 ATMS weekly, cash replenishment and deposit pull
First Financial Credit Union
Assistant Vice President -Executive Branch Manager November 2012 - July 2014
Achieved and surpassed auto and visa goals monthly and quarterly
Business development with schools and district offices
Solving member issues and concerns in a timely matter
Coaching, training new products and ideas
Conducting morning, mid-day and evening huddles
Building and tracking sales calls for the district
Recognizing and implementing good behaviors in the work field
Wells Fargo Bank
Assistant Vice President, Banking Center Manager September 2004 - July 2012
Managing sales and customer service
Hosting partner days
Implementing new products and services
Coaching, developing and training new hires
Mitigating risk
Annual audits
Performance evaluations
EDUCATION
University of Phoenix, Business Administration, currently enrolled
Glendale Community College, General Studies
High School Diploma, Glendale High School
TECHNICAL SKILLS AND HIGHLIGHTS
Technical Skills:
NICE, Actimize, PARC, BAM, Account Transaction Reporting (ATR), Synergy, FIS (VISION), Lexis/Nexis, IBS, SAR (suspicious account reporting), PSAR, Pivot Tables, Hogan, SVP, SVT, Remedy, Pega, CFPB portal, OCC portal, BBB portal, SharePoint
Highlights:
Compliance, Training and development, Complaint Management Operations, Employee Relations, Staff Management & Leadership, Research & Analytical Skills, Bank Secrecy Act/Anti Money Laundering, Loans & Lines, Credit Expert, Small Business Banking and Payroll Management.