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Service Sales

Fremont, CA
October 22, 2018

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Ravikumar Donthi

510-***-**** Fremont, California

Senior IT Leader (Digital Transformation)

Strengthening Business Opportunity Through Strategic Technology Planning, Governance, Digital Strategy Evolution and Execution

Infrastructure, Operations, Architecture, Database, Applications, Security, Business Engagement, Wearable’s, BI, ERP and CRM Solutions

99.5% uptime for critical systems

25% reduction in infrastructure costs

Managed a $2M IT Capital budget

Managed Implementations $1M

Increase staff retention by 75%

$50k office consolidation efforts

Combine systems thinking, critical thinking, and empathic listening skills to shape culture and guide organizational change with the powerful application of a thoughtfully crafted strategic framework.

As a technologist and enthusiastic leader supported creating a strategic alliance with organization leaders to effectively align and support key business initiatives. Controlled IT expenses and capital budget of several million-dollars. Skilled in shaping high performance IT teams to integrate legacy and newer generation technologies. Negotiated vendor contracts to net lower cost while sustaining quality. Provided leadership and strategic vision to technology, business, and financial operations leading to improved performance at all levels.

Strategic growth-focused high-tech Management leader with entrepreneurial mindset and proven track record in driving service improvement programs for critical initiatives along with joint partnership in building vendor product roadmaps.

Confident, dedicated technology leader with career-long record of promotion, stakeholder satisfaction, team building, and strategic insight poised for success with a focus to improve consistency across products.

Strategic IT Executive and champion for change – with reputation for leading through ambiguity and maximizing cutting-edge technologies; proponent of disruptive innovation, leading a PMO office delivering strategic IT solutions.

Enterprise-wide standards driver, with leadership adaptability to rapid changes in requirements and enablement of cross-functional transparency to prevent soiled practices

Infrastructure / IT Solution Management; equipped with expertise in Operations Management and Architecture deployment of Enterprise Databases, ERP, HR, CRM, Middleware and Engineered Systems using ORACLE/SAP/ software solutions offered in a SaaS/Cloud offering with a focus on Application development, Program/Project Management, Operations, Quality and Consulting functions adopting ITIL Service Delivery and Service operations guidelines.

IT leadership qualities in action

Devised and implemented strategic plan, resulting in 2% point market share gain over 2 years.

Ensured growth of employee survey satisfaction results from 2014 through 2018.

Integrating new acquisitions, resulting in share gain of 5 points in a year.

Delivered improved Taxonomy and Search Engine Optimization for an $80M B2B SaaS solution.

SLA standards adhered to at 100% performance, yielding longer contract extensions.

Deliver support for 20k users in NA assisting with onboarding, off-boarding and access to HR solutions.

Responsiveness – Supported quick win solutions for Laptop re-imaging, Install Base Tracking, Predictive Analytics and resolution in partnership with infrastructure teams through use of best-practice methods that accelerated solutions by ~40%

On-Time Delivery- Deployment of actionable tools, data, and components supporting the Schneider Electric brand


þ Strategy Planning & Enablement

þ Organizational Management

þ Escalation Management

þ Service/Solution/Operations Delivery

þ Digital Transformation

þ SaaS / PaaS / IaaS / Hybrid Cloud

þ Database – Solution Architecture

þ Policies & Process Improvements

þ Server / Storage management

þ IoT / Analytics / AR / AI

þ Change Management

þ Vendor Relationship Management

Professional Experience :

Pleasanton, California, USA

Vice President, IT Jan/2014 – 2018

Oversee the organization's technological direction including planning scope of work, implementation and maintaining best practices that align with all corporate functions. Ensure optimal technical operations by overseeing all aspects of IT, including projects, system, security, information management, application, infrastructure and data management for in-house and cloud technology operations among other areas. Drive key initiatives to support business objectives and requirements including corporate strategic plan structuring, security system strategy, and vendor negotiations.

Developed long-term strategy as well as fiscal year goals, setting direction and driving alignment.

Supported development & implementation of Sales Force CPQ integrating with SAP (ERP), Q2C (Quote to Cash, Quote to Contracts), Zilliant (Deal Manager & Pricing) & Anaplan (Territory Planning)

Successfully implemented lean techniques to all areas of the operation, increasing customer satisfaction by 10% year/year using hybrid cloud hosted on SaaS/Cloud (viz: AWS/Azure) and on premise solutions.

Boosted Delivery quality with KPI metrics at each engagement creating a 20% rise in MTTR within a year

Delivered executive-level leadership with full accountability of handling several technology initiatives leading the PMO office adopting Agile & Waterfall methodologies for Legacy & Next-Gen applications.

oImplementations, Operations overseeing IT budgets & project capital expenditures.

oRFP’s, Pilots, Audits – SOX, PCI, HIPAA for multiple BU’s, Finance, HR, Sales & Marketing divisions.

Managed and supervised IT staff by growing team size by 2X ensuring skills were up-to-date, work life balance was maintained with a right perspective to achieve common defined business goals.

Supported delivery of a Hybrid Cloud migration methodology adopting a strong change management process by defining infrastructure and operations support including hardware/software identification, design thinking, configuration, Wireless / LAN / WAN technologies, compute servers, databases & applications.

Delivered Level 1/2/3 through a Service Desk team defining solution architecture comprising of cyber security vulnerability checks, design thinking, collating and reviewing existing business requirements.

Supported lifecycle management of legacy ERP (i.e., Q2C mainframe), Rebates, returns and incentives via SAP Vistex, and modern CRM, HR and BI systems using Salesforce CRM, ServiceMax Field Services - Service Scheduling/Fulfillment, ERP - SAP, ORACLE and Business Analytics supported by Birst, OBIEE & Tableau

-Leveraged use of digital solutions to deliver digital analytics and business insights supporting :

oImproving Field Service Productivity: by integrating ServiceMax with SAP to support Contract renewals, Service scheduling, Service fulfillment and customer satisfaction captured through surveys for services related calls.

oProduct managed an IoT (Internet of Things) enabled solution using ExoStruxure modules of Power/ IT/ Buildings to track and support Buildings and Data center solutions of several Schneider Electric products viz: UPS, Transformers, Switch gear, Pumps, etc., delivering predictive analytics in order to prevent machine failure deployed at University of Rochester, Medical center. Link:

oDigital asset management using "Avantis from Invensys" to store, organize, find, retrieve and share digital content of electrical assets location, health, type of asset, age to pro-actively derive digital insights to support recalls, maintenance and prevent untoward outage incidents.

oWebsite user tracker on the home page of "" through Leadfeeder and Google Analytics to identify best leads on website visitors and turn them into customers increasing marketing ROI and triggering more sales.

oSentimental analysis of tweets using Stanford University NLP (Natural Language Processing) API’s to support outage analysis and expand on cross selling opportunities.

oSupported a $80M B2B ecommerce application for the Buildings business delivering POS, payments with PCI compliance, Inventory and Returns using BaaN ERP and Vantiv credit card solutions.

oSupported Social listening post marketing campaigns using Sprinklr to perform sentimental analysis, thereby providing upselling sales leads and opportunities driving additional revenue.

Redwood City, California, USA

IT Director – ORACLE Cloud Services Oct/2000 – Jan/2014

Supported engineering technology integrations, launched and evangelized SaaS, PaaS, IaaS, B2B Platform products through effective company-wide field enablement tools such as product demos, knowledge base and product trainings. Streamlined operations, established processes to support growth, and ensured high level of customer satisfaction by executing a strategic plan for technology improvements. Brought operations discipline into organization that lacked systems and processes by introducing Performance Balanced Scorecards, closure of product & training gaps linked to customer success, and alignment across all functional areas that support revenue, customer experience and business unit success.

Created and administered a PMO office supporting a portfolio of several active implementations of ORACLE databases, E-Business Suite, and acquired solutions through Exadata, Exalytics and Exalogic infrastructures.

Represented the ARB (Architecture Review Board) advising on hosting strategies related to Network, Storage, Computing power requirements and adoption of best practices for a cloud offering.

Administered a multimillion dollar cloud architecture implementation for several strategic customers.

Derived cost effective strategies providing higher application response times of information traversing multiple layers of the architecture from customer network to the storage layer on the servers.

Supported the role of SPOC for Escalations, Application High Performance Engineering team, Load Testing Services, Security Checks, Production Assessments, etc., in a SaaS environment.

Supported vendor relationship management delivering key business critical software migrations

Developed business strategies and objectives focusing goals, opportunity, value, and risk containment.

Lead a high-level planning/implementation/operations team providing 24/7 operations support using the ITIL / ITSM framework and ensured defined SLA contracts were adhered to.

Supported a Service Delivery Governance committee in delivering quarterly reviews

Strategized and optimized adoption of emerging technologies such as Virtualization (OVM) and Web Services (SOA) by streamlining web development technologies & porting practices including off-shoring.

Supported SAS 70, HIPAA, PCI, Sarbanes-Oxley (SOX) compliance for change management practices.

Santa Barbara, California, USA

Senior Principal DBA / DB Architect Nov/1997–Oct/2000

Built and managed the consulting business to generate revenue by teaming with the Sales teams. Developed an Enterprise database management team and introduced model for leveraging Subject Matter Expertise (SME) across company for pre-sales, operations & implementations.

Established and grew team from 5 to over 20 database consultants

Developed Center-Of-Expertise (COE) model that enhanced customer success rate

Introduced practices, service offerings and delivery methodologies supporting SCP product offerings

Implemented first installation of Mfg/Pro on ORACLE database

Developed custom solutions, engineered processes and architected datacenter infrastructures including HA/DR for deployment of enterprise systems

Translated client business requirements supported by company’s software

Led software Change / Release Management to deliver successful Production operations.

Provided leadership and direction on projects for maximum business impact and client satisfaction



Supported installation and configuration of ORACLE database and application software, by:

Being a lead Architect for database hosting designs and introducing RAID strategies.

Implementing Business Objects to deliver business analytics by modelling the universe with data objects.

Requirements gathering, developing proposals, and overseeing implementation of the solution implementation

Created a COE team and delivered subject matter advice for critical challenges

Developed reports accessing GEMMS and Financials databases using Business Objects, Oracle Report Writer and MS-ACCESS utilities


CONSULTANT May/1993-Jun/1995

Developed and Implemented an Enterprise Road Planning System (ERPS), by:

Installing and administering ORACLE databases in a client-server architecture model

Developing complex prototype code in UNIX/Pro*C/SQL (viz: Triggers/Procedures/Data Objects) for data migration and reporting modules

Incorporating best practice techniques to ensure optimal database throughput via memory tuning and RAID techniques


MBA, Technology Management, Chifley Business School, Torrens University, Australia.

B.S, Mathematics, Annamalai University, India.

Diploma in Computer Science & Engineering, Tamil Nadu University, India.


Confluence 2015: Building Technology Organizations of Tomorrow by Zinnov (Feb 2015)

CIO Dinner Series – The Evolution of Enterprise Cloud (Mar 2015)


Team Leadership Building – Oracle USA (May 2013)

Oracle Exadata Machine – Oracle USA (May 2011)

HIPAA Compliance Assessment Bank – Oracle USA (Aug 2010)

Six Thinking Hats – Oracle USA (Jun 2010)

Build your Business Network – Oracle USA (Aug 2009)

ITIL Foundation – ISEB (Jun 2007)

Oracle Certified Professional (OCP) – (Apr 2005)

UNIX Administrator – Brainbench (Jan 2001)

ISO 9001 Workshop – BITECH (Jan 1995)

Manage within the law – Oracle USA (Yearly)

Sexual Harassment Awareness – Oracle USA (Yearly)

Information Protection Awareness – Oracle USA (Yearly)

Ethics and Business Conduct – Oracle USA (Yearly)

TECHNICAL COMPETENCIES: (Journey to the Cloud, High Performance - SaaS / Cloud Solutions)

Operating Systems: MS Windows, UNIX, LINUX (RH /OEL), IBM-AIX 4.2/4.3, WINDOWS 2007/2010, HP-UX B.10.01/10.2.0, SUN-Solaris 2.5/2.6/2.8/2.10, Digital UNIX V4.0D,

Oracle Products 10gAS/11gAS, Weblogic, Hyperion, Siebel CRM, Oracle SOA, Oracle Fusion Middleware, E-business Suite 11i/R12, QAD Mfg/Pro - SCM, HR-PSFT9

Database Tools: ORACLE 6.0/7.0/8i/9i/10g/11g – RAC, ASM, RMAN, Exadata, Exalogic

Exalytics, MS SQL Server

Programming Languages: DBMS, Fortran, Cobol, C, C#, MS Access, Visual Basic (.NET), PL*SQL

Storage: EMC, Sun ZFS, NetAPPS (NAS, SAN, NFS)

Web Server: Apache (Jserv/OC4J/BC4J), Weblogic (Sun JVM/Jrockit), Tomcat

Revision Control: Clear Case, PVCS

Data Warehousing: Business Objects 3.1/4.5.5, Discoverer 3i/4i/10g, Hyperion

Hardware: IBM RSIC/6000. HP-9000 D-Class (D-360), SunSPARC E3500, Dell R900, Sun F12k/ X4170-M1/M2, SAN Solutions-EMC, NETAPPS - FAS2870, Sun 6870 storage, Sun Super Cluster (T4-4/T5).

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