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Administrative Assistant Customer Service

Location:
El Dorado Hills, CA
Posted:
October 22, 2018

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Resume:

SUSAN J LEWIS

916-***-****

PO BOX ****, CAMERON PARK, CA 95682

ac7gqe@r.postjobfree.com

Seeking a full-time position in an administrative assistant position in an office environment that would capitalize on my vast experience in a variety of industry markets.

EXPERIENCE

03/2013 – 10/2018

DMV TECHNICIAN III, NEVADA STATE DEPARTMENT OF MOTOR VEHICLES

Provided customer service associated with obtaining driver’s licenses, instruction permits, vehicle titles & registration. Verified documents such as birth, death, marriage, court documents for name changes, divorce, adoption, confidential physician reports and medical certificates, titles. Utilized multiple software programs such as Homeland Security, SSA, VINA, PDPS/AAMVA, STS, Web Extender, NEATS, CARRS. Collected fees, sales tax by means of cash, debit/credit cards, purchase orders, checks and reconcile daily.

08/2012 – 12/2012

FAMILY SERVICES SPECIALIST I/II, NEVADA STATE HUMAN RESOURCES-WELFARE DIVISION

Interviewed customers by phone/in person to obtain personal information such as bank statements, income, employment, expenses to establish qualifications for benefits. Verified by utilizing software programs SOLQ (Social Security Administration), SAVE (Homeland Security), ANSRS (Employment Verification & Vital Statistics). Performed budgets, posted denials/approvals, submitted weekly reports.

07/2011 – 08/2012

CASHIER/EXPEDITER/SALES, HOME DEPOT

Greeted customers, assisted/consulted with inquiries/purchase of merchandise, performed sales transactions, data entry, cashier duties, stock shelves, price marking.

10/1989 – 08/2012

OWNER, COSMETOLOGIST FOR THE FOLLOWING BUSINESSES:

Lewis & Son PCC; Ryan’s Reef Seafood Restaurant; Shingle Springs Hair Company; Lady J’s Salon; Tresserelles Beauty Supply for Men & Women (e-commerce).

Performed functions relative to business, such as account receivables/payables, taxes, payroll, recruitment, advertisements, policy & procedure developments and implementations in accordance with California State Board of Cosmetology/Barbering, Health Dept, and ABC licensing. Purchased products from licensed vendors, maintained inventory. Scheduled appointments, reservations.

01/1986 – 08/1988

SECRETARY, AEROJET DEPARTMENT OF STRATEGIC CONTROL

Performed secretarial duties directly for financial manager, supervisors and director. Answered phones, prepared reports, letters, filing, took minutes. Maintained & filed division employee performance reviews, disciplinary actions, promotions, terminations. Ordered office supplies, maintained stock & records.

06/1982 - 09/1985

MANAGER/ACTING DIRECTOR, SUTTER MEMORIAL HOSPITAL

Managed In/Out & ER patient registrations, Bed Control, Business Office, Cashiers, Insurance Verification. Performed office re-organization in personnel & job duties in conjunction with other ancillary departments. Worked in task force with Information Technology dept. to convert manual registration/patient care/patient placement into computer online in conjunction with Sutter General. Evaluated, revised & developed new policy & procedures.

EDUCATION

09/1988 – 09/1989

COSMETOLOGY, JERRY LEE’S BEAUTY COLLEGE

License # KK216476, expires 10-31-2019

09-1987 – 09/1988

BUSINESS LAW/COMPUTER PROGRAMMING

SKILLS

Detailed oriented

Great organizational skills

Proficient in standard office practices

Reliable, prompt, self motivated

ACTIVITIES

03/2012 – 02/2018

Voluntarily served as Chairman of the Employee Activities Committee for the DMV Christmas Party, to coordinate, design, and establish fund raising events for the annual Christmas party. Worked with local casinos, musical and photography vendors to schedule time frames, negotiated costs. Conducted and held monthly meetings with secretary, treasurer and committee members, review/revise committee policy & procedures. Performed weekly shopping for supplies utilizing committee bank/debit/credit account. Submitted monthly reports to treasurer.



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