Name: Sravana

E-Mail ID: ac7gqc@r.postjobfree.com

Phone No: 740-***-****

Professional Summary:

Around 7 Years in Enterprise Software Applications Development using Salesforce Cloud Technologies, and programming languages PHP, Java, Java Script, HTML, CSS.

Hands on expertise in Force.com platform, building and customizing applications using Apex and Visualforce. Sound knowledge in customizing Sales and Service cloud applications and building custom applications to suit complex business requirements.

Strong Salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, and integrating with external source by developing SOAP API, REST API and Force.com API.

Technical knowledge about Salesforce lightening Schema Builder, App Builder, and Lightning connect.

Hands on experience on Lightening Components, Application and Events creation using Aura.

Strong experience in implementing lightening design systems.

Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing

Strong experience in Integrating Salesforce.com with other internal/external applications using REST and metadata API.

Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals.

Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows.

Expertise in implementing Salesforce Security Model using Profiles, Permission Sets, OWD, Roles and Sharing Rules.

Experience in developing web/ecommerce applications using PHP, Java, Java Script, HTML, AJAX, JQuery, CSS and good understanding on MVC architecture.

Having a good knowledge on Web to leads, Email to case, Web to case, Assignment Rules, Customer and Partner Portals, Community, AppExchange.

High energy and result oriented professional with business intelligence, Health care, finance and supply chain management expertise.

Experience Working on Apttus CPQ configuration and integration. Created agreement wizards, validation rules, contract templates.

Good experience on SOQL, SOSL, custom settings, Govern0r Limits and familiarity with Service Cloud and Salesforce Communities

Interacted with the Business Analysts, Identified the needs and requirements of the system, and designed a reporting solution to fit the needs.

Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

Excellent interpersonal skills to achieve senior management and end-user buy-in with succinct presentation and clear communication.

Experienced working in development support for System Testing, User Acceptance Testing and Production support.

Experienced in working with Salesforce POC's Integration tools like Jitterbit studio and Informatica cloud.

Experienced in Administration setup like manage Users, Security Controls and Data Management.

Technical Skills:

Salesforce Technologies: Salesforce CRM, Salesforce Classic, Apex Triggers, Apex Classes, SOQL, Visual Force Pages(Controllers), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Validation Rules, Formulae, Custom Objects, APEX Data Loader, Service Cloud, Sales cloud, Zuora, Analytic Snapshot, Custom Objects, Pricing, Process Builder, S-Controls JitterBit.

Lightning experience.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Excel Connector, Eclipse, Force.com Platforms (Sandbox and production) Force.com Migration Tool, Force.com Data Loader, Force.com Connect for Outlook

Salesforce Data migration Tools: Apex Data Loader Import and Export Wizard

Languages: Apex, Java

Web Technologies: HTML, CSS, XML, AJAX, JQuery

Project Management Tools: MS Word, Excel, PowerPoint, JIRA

Software Development Methodologies: Agile, Scrum, MVC, SDLC

Database: MS SQL Server 2005/2008/2012, MS Access, TOAD, MySQL

Operating Systems: Windows 10/8.1/8/7/Vista/ XP Pro, Mac OS

IDE: Eclipse, Net Beans, Visual Studio.

Certifications:

Salesforce.com Certified Force.com Administrator (201).

Salesforce.com Certified Force.com Platform Developer I (401).

Professional Experience:

Ameriprise Financial, Inc - New York, NY July 2017 to Present

Sr. Salesforce Admin/Developer

Responsibilities:

Maintained user security permissions as per the organizational needs.

Developed Triggers, Apex classes and visual force pages as per the needs of the application.

Created custom reports to evaluate the performance of IPSwitch channel managers and the usage of the partner community as well.

Developed Reports and Dashboards, validation rules, formula fields for the application.

Knowledge on Open Source Aura Framework and implemented some of the lightning components in Partner Community.

Created many Lightning Components and server-side controllers to meet the business requirements.

Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Cases, Assets, Reports, Dashboards and Custom Objects.

Working on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates

Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.

Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.

Created different triggers and trigger classes to Apex Sharing Rules for Asset Records, triggers will be used to grant access using apex sharing to the corresponding public group that matches the reseller and distributor Picklist fields in account object on the asset, opportunity and case records.

Create and modify contract templates using Apttus X

Upgraded some Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.

Developed UI using CSS, XML, AJAX, JQuery and HTML tags, and Visualforce components and used JavaScript for front-end validation.

Developed several process Builders and objects specific actions.

Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.

Developed and configured Custom Reports to planning monthly, quarterly and annually and for opportunity Deal Registration, Lead etc.

Extensively implemented Visual Flows for automatic service process in Service Cloud. Scheduled Apex Batch jobs for processing large records.

Worked on designing part like enabling Aura frame work- migration from standard Salesforce static to lightning for better UI purpose.

Build Lightening controllers with the AURA framework.

Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/functional requirements.

Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

Implemented convert Lead to Standard Object (Lead object). Maintained system interface diagrams and functional designs.

Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.

Used the Sandbox for UAT and deployed the code to the Production instance after UAT and deployed the changes from Sandbox to Production.

Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Created Triggers like sending emails to the partner users whenever they update they update any object records.

Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.

Created Visual force and HTML Email templates to be sent to the users depending on the action they perform after they log into the community.

Environment: Saleforce.com Unlimited and Developer Edition, Force.com plug-in in Eclipse IDE, Developer console, Apex Data Loader 32.0, Live Agent, Communities, JIRA, HTML, Java script, CSS, Workflows, SOQL and SOSL, Custom Objects and fields, Custom Tabs, Report Types, Lightning, workbench.developerforce.com, Schema Builder, Apttus CPQ, Microsoft Excel 2010, Force.com Migration tool, JQuery, Custom Settings, Custom Labels

FedEx Services, Memphis TN Aug 2016 to June 2017

Salesforce Developer

Responsibilities:

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Agile Development Methodology was followed for the implementation

Managed Salesforce integration with existing systems and third-party providers.

Interacted with various Business users for requirements gathering.

Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).

Developed various Custom Objects, Tabs, validation rules, formula fields.

Experience in building reusable UI components and pages with Lightning component framework.

Upgraded some Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.

Implemented CPQ solution using Apttus CPQ& Contract Management for various customers in industries.

Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.

Designed, developed and deployed Apex classes, Controllers, Extensions and Apex triggers in Visual force and Force.com for various functional needs of the application.

Implemented custom Cascading Style Sheets (CSS) for Visual force pages.

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Expertise in Development of applications in SOAP and Restful Web Services using

Apache CXF, JAX-WS and Spring MVC Rest.

Experience consuming RESTful web services.

Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.

Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc

Created relationships among objects using Lookup and Master-detail relationships.

Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.

Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE

Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements

Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints

Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.

Performed data cleanup and/or Data migration to/from salesforce.com

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.

Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.

Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.

Responsible for source control and configuration management for managing source code and technical documentation.

Assign Invoice numbers in different formats based on the country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.

Created workflow rules and defined related tasks, email alerts, and field updates.

Developed several Custom Reports & Dashboards that are used by Business user and Managers.

Integration with ETL tools like Informatics, Infosphere.

Implemented Data Loader through the Command Line Interface to extract the data from database.

Configured Chatter for the Users in the Organization for collaboration.

Created Email templates in Text, HTML and visual Force necessary for the application.

Developed visual Force pages with JavaScript and Apex classes.

Written Apex Test classes to Unit test Apex classes before moving to Production.

Created and maintained the documentation for Design, Migration and Integration.

Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7,Lightning.

Sysco Corporation - Houston, TX Jan 2015 to July 2016

Salesforce Administrator

Responsibilities:

Translate requirements from non-technical end users through interviews into documents understandable by users and developers, Process flow diagrams, Functional specifications with use cases and class models, sequence diagrams using tool

Architect and design application with class, interaction, state chart diagrams.

Designed various Lightning tabs and events using Lightning design, bundle and Lightning extensions.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.

Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.

Involved in data migration and integration using Data Loader.

Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.

Extensive experience in lead case management (Web-to-Lead, Email-to-Case).

Experience working with Salesforce.com sandbox and production environments.

Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers and Scheduling Apex jobs for processing large records.

Unit and integration testing for new requirements and get the UAT from the business owner.

Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.

Worked on integration of two instances using APEX REST API callouts. Configured Connected App to integrate Salesforce.com with two external JAVA applications to capture Accounts, Contacts, and Leads (Web-to-Lead implementation) using REST API.

Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.

Worked on various Sales force objects like Accounts, Contacts, Leads and Opportunities.

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.

Implemented Chatter, Chatter desktop, created public and private groups.

Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.

Created Workflows, Approval processes, Validation rules and sharing rules.

Extensive experience in Apex/Visual force development.

Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Developed product capabilities using Force.com, APEX, and Visual force.

Environment: Salesforce.com platform, Visual force Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Sales force Sandbox, HTML, Java Script, Windows XP, Java, Lightning.

Bank of America - Charlotte, NC Dec 2012 to Dec 2014

Salesforce Administrator/Developer

Responsibilities:

Involved in identifying, planning and implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.

Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.

Use of data-loader, data exporter and migrated the attachments from legacy CRM to Salesforce and worked on salesforce to salesforce.

Involved in End to end testing and gathering requirements to feedback from business users.

Used ETL cloud for integrating with third party applications by SaaS.

Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow.

Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.

Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.

Developed and deployed workflows and approval processes for opportunities and products/ assets management.

Developed Unit test class for Apex class and worked for improving code coverage.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Involved in building of the Customer Portal in the organization.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Integrated Salesforce with Informatica on Demand for the proper mappings and extraction and transformation of data.

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Tuned SQL queries, PL/SQL procedures to improve the system performance.

Created and used Email templates in HTML 5.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

S Creatives PVT LYD July 2011 to Oct 2012

Salesforce Developer

Responsibilities:

Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Developed various Custom Objects, Tabs, Components and Visualforce Pages.

Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.

Create complex workflows and Approval processes.

Implemented Data segregation through Record Types and Field level security.

Developed and maintained validation rules and custom workflow.

Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.

Audited, uncovered and resolved data integrity issues with legacy systems.

Complete bulk imports of data using Apex Data Loader.

Developed and maintained custom reports.

Batch reassignment of accounts and opportunities based on organizational changes.

Prepared training materials for business use.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Education Details: Bachelor’s in information technology, JNTUK, India

References: Provided upon request

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