Tanya S. Fahie
Titusville, FL **780
Cellular Phone: 954-***-****
PROFESSIONAL OBJECTIVE: To obtain a challenging management level position with an organization that will utilize my leadership and dynamic operational expertise to exceed corporate goals, benefiting in mutual growth and success.
Parrish Medical Center November 2006 – Present
Operations Manager, Parrish Medical Group
Manage inpatient and outpatient physician practices to ensure effective operations, compliance, physician satisfaction and excellent, quality patient care. Collaborate with the VP of Ambulatory Services and Executive Director for strategic planning goals and continued physician engagement. Establish exceptional, trusting relationships with providers, Support executive team with new business development lines and hospital initiatives. Oversee day to day operations, including purchasing, staffing, budget adherence, revenue integrity, revenue cycle, outmigration, contract compliance, patient satisfaction, onboarding physicians and care partners. Lead meetings, communicate directives, responsible for implementing new work flows and policy changes. Highly versed in all aspects of billing, coding, collections, HEDIS measures, Gaps in Care, as well as quality reporting.
Develop and execute best practices and work flows to optimize efficiency
Identify and execute opportunities for growth
Create and oversee multiple department schedules
Create and maintain budget for each clinic location, including variance reporting
Accountable for policy adherence, contract adherence, timely medical record completion
Accountable for accuracy of encounters, charge entry, time of service collections
Lead meetings with physicians and staff, facilitate discussions for opportunities
Customer Service Excellence, Patient Grievance, Employee Counseling/Discipline
Maintain monthly Quality Metrics, Productivity thresholds and metrics
Maintain monthly P& L for each clinic and physician
WRVU productivity reports and quarterly reconciliation for each provider
Super User and Trainer for Athena, Meditech and McKesson EMR systems
Joint Quality Council Member
Clinical Alignment Team Member
Physician Governance Council Member
Executive sponsor of Reward and Recognition Team
Core Member of Integrated Care Certification Team
Core Member of Transformation Team
Khosrow Maleki, MD June 1999 through November 2006
Responsible for: Management of 4 employees, Coordination of physician’s office, surgery and ER schedules. Monitor overhead, cost analysis, revenue cycle, claims data, budget planning, payroll, monthly and yearly financial reports. Negotiate insurance contracts, re-credentialing of hospital and insurance contracts. Maintain employee files, yearly evaluations, training of all employees, hiring, and terminations. Posting of charges and payments, coding of office and surgical procedures. All aspects of collections and insurance follow up, including reviews and appeals. Set up fees for capitation contracts and indigent care compensation.
Keith Kurland, MD March 1996 to May 1998
Responsible for: Supervision of 2 employees, coding and billing of all claims, including separate physical therapy department. Insurance reviews and appeals. Verify insurance, obtain authorization for therapy procedures and diagnostic testing. Set up financial arrangements for patients, scheduled and attended Medicare appeal hearings.
Publix Supermarkets August 1997 to April 2001
Cash Office Manager
Responsible for: Managing and creating the schedule for over 150 employees, payroll and benefits for entire front end staff. Calculation of the weekly operating fund. Ensure accessibility and security for armored car pick up on daily basis. Maintaining security and accuracy of the cash office and store safes. Balancing 25 plus register drawers in addition to the store cash office nightly. Closing procedures including; evaluating overages/shortages, balancing and making daily deposits in excess of $500,000.00.