Sign in

Operations, Leadership, Customer Service, Trainer

Titusville, FL
October 22, 2018

Contact this candidate


Tanya S. Fahie

*** ***** *****

Titusville, FL **780

Cellular Phone: 954-***-****


PROFESSIONAL OBJECTIVE: To obtain a challenging management level position with an organization that will utilize my leadership and dynamic operational expertise to exceed corporate goals, benefiting in mutual growth and success.


Parrish Medical Center November 2006 – Present

Operations Manager, Parrish Medical Group

Manage inpatient and outpatient physician practices to ensure effective operations, compliance, physician satisfaction and excellent, quality patient care. Collaborate with the VP of Ambulatory Services and Executive Director for strategic planning goals and continued physician engagement. Establish exceptional, trusting relationships with providers, Support executive team with new business development lines and hospital initiatives. Oversee day to day operations, including purchasing, staffing, budget adherence, revenue integrity, revenue cycle, outmigration, contract compliance, patient satisfaction, onboarding physicians and care partners. Lead meetings, communicate directives, responsible for implementing new work flows and policy changes. Highly versed in all aspects of billing, coding, collections, HEDIS measures, Gaps in Care, as well as quality reporting.


Develop and execute best practices and work flows to optimize efficiency

Identify and execute opportunities for growth

Create and oversee multiple department schedules

Create and maintain budget for each clinic location, including variance reporting

Accountable for policy adherence, contract adherence, timely medical record completion

Accountable for accuracy of encounters, charge entry, time of service collections

Lead meetings with physicians and staff, facilitate discussions for opportunities

Customer Service Excellence, Patient Grievance, Employee Counseling/Discipline

Maintain monthly Quality Metrics, Productivity thresholds and metrics

Maintain monthly P& L for each clinic and physician

WRVU productivity reports and quarterly reconciliation for each provider


Super User and Trainer for Athena, Meditech and McKesson EMR systems

Joint Quality Council Member

Clinical Alignment Team Member

Physician Governance Council Member

Executive sponsor of Reward and Recognition Team

Core Member of Integrated Care Certification Team

Core Member of Transformation Team

Khosrow Maleki, MD June 1999 through November 2006

Practice Administrator

Responsible for: Management of 4 employees, Coordination of physician’s office, surgery and ER schedules. Monitor overhead, cost analysis, revenue cycle, claims data, budget planning, payroll, monthly and yearly financial reports. Negotiate insurance contracts, re-credentialing of hospital and insurance contracts. Maintain employee files, yearly evaluations, training of all employees, hiring, and terminations. Posting of charges and payments, coding of office and surgical procedures. All aspects of collections and insurance follow up, including reviews and appeals. Set up fees for capitation contracts and indigent care compensation.

Keith Kurland, MD March 1996 to May 1998

Billing Supervisor

Responsible for: Supervision of 2 employees, coding and billing of all claims, including separate physical therapy department. Insurance reviews and appeals. Verify insurance, obtain authorization for therapy procedures and diagnostic testing. Set up financial arrangements for patients, scheduled and attended Medicare appeal hearings.

Publix Supermarkets August 1997 to April 2001

Cash Office Manager

Responsible for: Managing and creating the schedule for over 150 employees, payroll and benefits for entire front end staff. Calculation of the weekly operating fund. Ensure accessibility and security for armored car pick up on daily basis. Maintaining security and accuracy of the cash office and store safes. Balancing 25 plus register drawers in addition to the store cash office nightly. Closing procedures including; evaluating overages/shortages, balancing and making daily deposits in excess of $500,000.00.

Contact this candidate