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Medical Customer Service

Location:
Sunnyvale, CA
Salary:
Open
Posted:
October 22, 2018

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Resume:

JEROME HOLLOWAY

PROFESSIONAL OBJECTIVE

To continue my career with an organization that will utilize my expertise in INVENTORY

CONTROL, PURCHASING & WAREHOUSE to benefit mutual growth and success.

SUMMARY OF QUALIFICATIONS

• Qualified professional with over 14 years in INVENTORY CONTROL & MANAGEMENT,

specializing in Medical Supply Shipping, Receiving, Handing, Storage & Distribution.

• Detail-Oriented Team Player with proficient ORGANIZATIONAL, ADMINISTRATIVE &

MANAGEMENT abilities:

Developing & Implementing Strategic Plans

Staffing, Training, Scheduling, Evaluating, Motivating & Supervising Personnel

Maintaining Quality, Inventory & Safety Controls

Ensuring Strict Adherence to Company Standards & Government Regulations

Preparing Accurate Documentation & Reports

Working Well Under Pressure of Multitasks, Workloads & High-Volume Fast-

Paced Environments

• Quick Learner with proven INTERPERSONAL COMMUNICATION & CUSTOMER

SERVICE skills:

Interacting Professionally with Persons on all Levels of Operations

Troubleshooting, Problem Solving & Conflict Resolution

Handling Difficult People with Tact & Diplomacy

Projecting Positive Company Image

Dedicated to Excellence & Customer Satisfaction

• Computer Skills: Smart, Micros Rumba Desktop 8.0, Atlas, Atlas Home, POC CPO, FedEx

Express, Ground UPS, MedSurg, Apple/McIntosh & IBM Systems; Windows 10, Microsoft

Word, Excel, PowerPoint, Access, Outlook, Keynote, Pages, Google Docs & Drive, Numbers,

One Note & Adobe Software.

10-Key by Touch.

LICENSES / CERTIFICATIONS

BLS CPR/AED Certification: Active

Sit Down & Standup Forklifts & Cherry Pickers Certifications: Inactive

Bondable

PROFESSIONAL EXPERIENCE

2002 – 2016

REGIONAL MEDICAL CENTER OF SAN JOSE – San Jose, California

INVENTORY, PURCHASING, SHIPPING & RECEIVING

Began as Material Specialist for 400-Room 24-Hour Full-Service Private Medical Complex

with duties that included:

Processing, rotating and distributing patient care supplies to include, but not limited to,

IV solutions, catheters, respiratory and bedside items, adult under pads, spoons, and cups.

Utilizing Smart Scanning System.

Processed purchase orders.

Purchased items such as medical products from selected vendors.

Negotiated prices on products purchased.

Safely operating sit down/standup forklifts and electric/manual pallet jacks to unload

merchandise.

Evaluating and entering purchase orders and packing slips.

Storing, packing and staging items for delivery per manifests.

Helping develop Strategic Delivery Plans.

Conducting Weekly Staff Meetings and training personnel in computer system operation,

job duties, safety, customer service skills and hospital policies.

Reviewing inbound documentation and warehouse shipment orders to detect

discrepancies and ensure on time distribution.

Utilizing Atlas Home Hospital, On Base Receiving, Micro Ramba Desktop 8.0, Smart &

POC CPO for Inventory Control Systems, FedEx Express and Ground UPS Mailing

Systems. 10-Key to enter Purchase Orders Numbers, as well as Windows Fax & Scan,

Microsoft Word, Excel, PowerPoint, Access, Internet Explorer and Outlook Software to

generate presentations, spreadsheets and Discrepancy, Hazardous Material, OREC,

Overage, Shortage and Inventory Archive Reports.

Requisitioning medical gases, suction downs, other special orders and supplies.

Performing Triage, In-Hospital Transport and Patient Care to include placing 16 and

12 Leads and interpreting EKGs, utilizing emergency response, as well as operating

MedSurg System to access patient charts.

Accomplishments:

_ Received “Employee of the Month Award”, “Letters of Appreciation” from Director

and Director Assistant, several “Excellent Job Performance Bonuses” and “Letter of

Recommendation” from hospital.

EDUCATIONAL BACKGROUND

Specialty Training:

o Regional Medical Center of San Jose, San Jose, CA: Management, Supervision & Train-The-

Trainer Skills; Product Knowledge, Ordering & Purchasing; Quality Vendor Relations; Problem

Solving; Micro Ramba Desktop 8.0 & Smart Systems for Inventory Control Systems; 10-Key for

EDUCATIONAL BACKGROUND (Cont’d)

Purchase Orders; Sit Down/Standup Forklift & Electric/Manual Pallet Jack Operation; Medical

Terminology; Scrub & Surgical Procedures; Patient Triage, In-Hospital Transport & Care; EKG

(16 & 12 Leads) Procedures & Interpretation; HIPPA, JCAHO, OSHA & HazMat Regulations;

Air & Bloodborne Pathogens; MedSurg Patient Charting System; Diversity; Time & Stress

Management; Americans with Disabilities & Family Medical Leave Acts; Sexual Harassment

Awareness.

NOTE:

o Affiliations: Active 13 Year Member, SEIU Union Local 250, San Jose, CA; Past 4-Year

Coach, Homestead High School, Cupertino, CA; Past 6-Year Board Athletic Director, Mountain

View Pop Warner Football & Cheer Team



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