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Executive Assistant Customer Service

Kearny, NJ
October 22, 2018

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Carolyn Aragona

*** ******** *******

Secaucus, NJ 07094


Professional Profile

Work expertly in a fast-paced office environment where attention-to-detail, the ability to coordinate meetings on a global scale, and superior analytical skills are necessary to planning detailed agendas, organizing scheduling, and overseeing key documentation

Strong interpersonal communication and leadership skills that were honed over years of interacting with visitors and customers to answer questions, assisting multiple managers on large projects, and motivating employees

Highly knowledgeable about organizing traveling arrangements, managing data with Microsoft Office programs, providing logistics support for employees, and developing administrative processes to increase cost savings

Sharp writing and review abilities that were integral to creating detailed spreadsheets, keeping accurate records, updating information in multiple systems, and updating correspondence for new or future projects

Key Skills

Facilitating Meetings, Scheduling Appointments

Customer Service Team Communication, Spreadsheets

Presentations, Project Coordination, Data Entry, Report Generation

Travel Planning, International Communication, Cost Savings, Microsoft Office

Professional Experience

Amdocs Inc. – Senior Executive Assistant for Division Manager 2011 – 9/2018

Ensured that all meetings and interviews were properly scheduled for management

Interacted with visitors and customers to answer questions and provide top-notch professionalism

Managed cross unit events, arranging conventions and conferences ensuring seamless operations

Developed detailed spreadsheets and engaged PowerPoint presentations with a high level of precision

Increased project efficiency by contributing to key projects that were on a tight schedule

Maintained back office efficiency and organization during business trips and other travel arrangements

Provided comprehensive logistics support for other employees, as well as provided helpdesk assistance

Marsh and McLennan Companies, Inc. – Senior Exec. Assistant, Marketing/Operations Specialist,

Client Service Agreement Coordinator 1996 – 2011

Supported senior executives with meetings scheduling, and project coordination, as well as arranging accurate/cost effective travel planning for both managers and clients

Helped meet budget requirements by compiling thorough research and overseeing reporting, information management, marketing, sales, and business development efforts

Utilized excellent writing and review skills to create and customize legal insurance agreements

Minimized redundancy and improved accuracy by developing an effective administrative operating procedures

Contributed to cost savings and helped advance organizational objectives

Flourished in an environment that required excellent planning skills to keep detailed agendas, expenses, and obligations for multiple Managing Directors and Senior Vice Presidents

Increased cohesion and communication between multiple company executives by coordinating national and international meetings

Administered corporate marketing by placing advertisements in publications and corporate events

Utilized Concur on a regular basis

Johnson and Higgins – Senior Executive Assistant to Partner (acquired by Marsh and McLennan)

1993 - 1996


New Jersey City University

Hudson County Community College


American Heart Association – Certified CPR/AED Emergency Training.

Secaucus, New Jersey Emergency Fund

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