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Customer Service Representative

Orlando, FL
$15 / hr
October 22, 2018

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Matthew E. Lincoln

*** * ********* ** *******, FL 32835

Phone 774-***-****, Email:


Scottsdale Community College, Scottsdale, Arizona 08/2014 – 10/2017

Major: Website Coding

My Current GPA is 3.5, had to take a Mandatory coerce that went in depth with all Microsoft office products

Kaplan College, El Paso Texas 01/2011 - 10/2011

Computer Support Technician

Graduated with a GPA of 3.7, coerce was in depth from Hardware to Networking and Software

Directors List- Eight-time recipient, Honorable Mention-Two time recipient,


Experienced with Microsoft Word, Excel, Power point and Outlook

Knowledgeable of computer hardware and software and all forms of technology, could take apart my first computer when I was 4 years’ old

Customer Service is something I Strive for and bring to every position I hold

Excellent attention to detail

Great organizational capabilities

Fast learner

Works well independently and in a groups

Solid communication skills

Exceptional time management skills


Apple Care Representative, Phoenix, Arizona 05/2012 – 02/2013

Taking calls and helping the Apple Customers fix Issues with their apple Devices/ Accounts, could fix the customer’s issues and help them know how to fix issues themselves.

AT&T Associate, Phoenix, Arizona 02/2013 – 08/2013

Take Calls from AT&T customers and help resolve their issues, Meet Daily quota of sending out five technicians a day, Unable to meet the quota because I could fix the customers issues.

Albertsons 10/2014 – 05/2017

While working at Albertsons I have held many positions, Cashier, Customer Service Representative and now as an overnight stocker.

Leslie’s Pool Supply’s 05/2017 – 07/2018

While working at leslies it is my responsibility to look over the orders that customers wished to return to us, review if the items were eligible per the return policy.


Scottsdale Community College, Scottsdale Arizona 02/2015 –4/2015

I use my skills in technology to make a presentation aid for the geography department.

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