Alexander Powers

734-***-****

ac7gmk@r.postjobfree.com

Experienced Administrative Support, IT Support, and Customer Service Professional Providing Office Administrative Support, Data Entry, Information Technology services, and Customer Service.

• Efficient and motivated troubleshooter with commitment to lifetime learning while maintaining regular and reliable attendance. Flexible, able to work extra hours/days

• Exceptional Teamwork skills, able to work effectively in a team-based, flexible workforce with minimal supervision

• Good customer service skills, able to troubleshoot customer concerns, answer telephone calls, operating office equipment, compile written reports, data entry

• Able to handle confidential information in a discreet, private and professional manner with a firm understanding of the chain of custody.

Technical Knowledge and Skills

• Hardware: installed and serviced motherboards, processors, RAM, power supplies, video and sound cards, network interface cards, hard drives

• Strong proficiency in various software including Microsoft Office (Word, Excel, and PowerPoint), Microsoft Visio, Google docs, etc.

• Work force development experience and training 2017

• Able to Communicate effectively, both verbally and in writing Professional Experience

Target Dept. Store- Cashier

October 2018-Current

Cash handling responsibilities including: counting cash for the store, balancing registers daily, accepting payments and issuing receipts, processing credit card and check payments, and preparing cash for deposits.

Maintain presentable workplace at the register and amongst the merchandise.

Assist in stocking shelves, rotating merchandise and marking prices. City of Detroit Dept. of Elections – Elections Clerical Assistant June 2017-November 2017

Performs daily clerical operations such as data entry.

Addresses customer service inquiries in a timely and accurate fashion with both the phone and in person.

Processes incoming mail, absentee ballot applications and voter registrations.

Constantly updating the master file area, and performs filing of records and reports.

Compiles, copies, sorts, and files records of office activities, business transactions, and other activities Human Capital Staffing - Computer Support Technician March 2016-August 2016

Properly directed inbound calls in phone queues to improve call flow.

Addressed customer service inquiries in a timely and accurate fashion with both the phone, email and instant messaging.

Troubleshot customer concerns, respond to company customer needs and communicate with customer regarding requests. reset passwords for various systems, walk user's through the rsa process.

Created Service tickets to dispatch technicians to the worksite. Immediate Systems Resources Inc. - Quality Assurance Associate July 2010 – November 2013

Provide administrative and office assistance and support.

Responsible for compiling and sorting data in preparation for data entry often using Microsoft software such as word and excel.

Supervising clerical operations. Locate and correct data entry errors. Read source documents (reports) and enter data in specific data fields for entry, using keyboarding and scanners.

Locates and corrects data entry errors, or reports them to supervisors.

Maintain logs of completed work using Microsoft excel. Store completed documents in appropriate locations.

Verizon - Customer Service Representative

May 2009 – June 2010

Properly directed inbound calls in phone queues to improve call flow.

Address customer service inquiries in a timely and accurate fashion with the phone.

Compiled written reports and utilize corporate CAD, STORC scan programs to facilitate identifying technical problems.

Goodwill Industries of the Chesapeake - Cashier

April 2007 – May 2009

Cash handling responsibilities including: counting cash for the store, balancing registers daily, accepting payments and issuing receipts, processing credit card and check payments, and preparing cash for deposits.

Maintain presentable workplace at the register and amongst the merchandise.

Assist in stocking shelves, rotating merchandise and marking prices. Washington College Computer Science Department - Help Desk Support Spring 2005

Provide computer related technical assistance.

Troubleshot staff and student requests regarding computer viruses; provide administrative support; writing reports.

Responsible for monitoring student computer lab on specific days Certifications

• CompTIA Strata IT Fundamentals COMP001020685364

• MTA Windows Operating Systems Fundamentals 98-349

• CompTIA A+

Training/Education

Michigan Career and Technical Institute (MCTI) - Office Automation Program Morgan State University – 2 years

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