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Customer Service Administrative Assistant

Location:
Tucker, Georgia, United States
Posted:
October 22, 2018

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Resume:

Donna Little

**** ******** *****, ******, ** 770-***-**** ac7gm3@r.postjobfree.com

Objective

Highly qualified professional with experience in Project Management, Human Resources, Order Management and Customer Service. I am seeking a challenging position to utilize my skills, training and experience. I am a hands-on driven risk taker with strong interpersonal and communication skills.

Skills & Abilities

PROJECT MANAGEMENT

Remit to deliver telecommunications capabilities within the financial services, media, professional and technology sector. Managing delivery project budgets ranging from $40K - $2M, while planning and delivering projects within 6 months.

HUMAN RESOURCES

Created and submitted FMLA forms for all departmental employees, ensured FMLA forms were correct and expedited any cases that were not solved in a timely manner. Conducted exit interviews as employees chose to retire or surplused. Ensured training of all AT&T compliance courses were done by deadline. Always at 100%.

COMMUNICATION

Weekly and daily contact with customers to advise status of their circuit orders. Excel spreadsheets used to keep upper management up to date with circuit orders.

CUSTOMER SERVICE

I was the clients main Point of Contact for all issues. Roadblocks were cleared by me. Escalations to get circuit orders moving were done by me. Responded to customer service needs, including technical and billing issues.

Experience

ALLIANCE CHANNEL SUPPORT & ORDER MANAGER TREXTEL AND AUS IS 2/2018 TO PRESENT

Collect, submit and manage data on new AT&T Alliance Channel opportunities and new circuit orders for customers. Manage the customer experience and meet or exceed all proposal generation and project requirements.

ADMINISTRATIVE ASSISTANT RISK INNOVATIONS LLC 09/16 TO 10/17

Ordering of all office supplies, handled and processed all incoming phone calls, made travel arrangements for all upper management personnel, set up all conference calls, bridges, meetings, rooms, etc. Worked with Accounts Payable manager to ensure all insurance agents were paid in a timely manner. Heavy work with Microsoft Office (Excel, Outlook, Power Point).

SERVICE DELIVERY PROJECT MANAGER AT&T 03/02 TO 06/16

Implemented and project managed the migration of a major national banks frame relay network to AT&T’s platform with 0 errors. 100% satisfaction from bank president. Weekly calls to discuss status of all their orders. Along with this work, I helped HR generalist by doing all FMLA forms and ensuring FMLA dept received them with 0 errors. I kept employee training compliance at 100% each quarter and yearly. Heavy work with Microsoft Office (Excel, Outlook, Power Point).

Very much a multi-task person.



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