Antoin G. Scott, PHR SHRM-CP
**** ***** *** ******** *******, TN 37013 615-***-****
ac7glw@r.postjobfree.com
Experience
Casual Male 11/17 to 07/18
Asst Manager in creating and managing a team of customer service members and product knowledge are commented to our customers. I was responsible for assisting in the overall operation and performance of the store which includes sales, merchandising operations, operations, training and development to include loss prevention and expense control
Build a superior customer focused sales team by providing training selling skills, behaviors and operational procedures
Conducted in-store training seminars to educate to educate the salesperson product knowledge and promote exceptional guest experiences
Ensure each customer is connected to the brand by engaging him/her in our loyalty program and turning them into DXL Group “fans” by encouraging return visits
Home Depot 01/17 to 05/18
Customer Service Sales with Home Depot
Assisting customers with tools and ensuring they were provided with many options and choices within the tools Home Depot provided
OUR ORANGELIFE ADVANTAGE
The Orange Life Advantage is how we describe our culture and the benefits offered at The Home Depot. It’s how we talk about why The Home Depot is a great place to work and how we’re different from other retailers.
Our unique culture, which is enabled by our people and values, sets The Home Depot apart in our communities. Our commitment of putting our associates and customers first creates a feeling of family, where associates are empowered to live the values and are given opportunities to grow, while being part of a winning team.
Actively engage customers to assess their needs and provide fast, friendly, knowledgeable service.
T-Mobile USA 09/04 to 10/16
Human Resource Business Partner, Nashville, TN 02/11 to 10/16
Investigate employee and manager complaints regarding violations of company policies (e.g. sexual harassments standards of business conduct, discrimination, etc.)
Provide expert Human Resource advice, counsel and coaching to employees and managers on all employee related issues such as, but not limited to: performance management, investigation, termination decisions, corrective actions, human resource company policies and procedures, and all employment/labor law programs, practices policies, investigation actions, etc.
Implement and administer Human Resource to enhance to organization’s strategic objectives
Maintain current and complete understanding of Federal and State laws including case law and regulations such as Title VII of the Civil Rights Act, FLSA, ADA, FMLA, ADEA, and other state laws
On board and orient new managers with Human Resource practices and system requirements
Assist with administering compensation practices, changes and the performance review process
Provide coaching and development to management and employees of Human Resource issues and career development
Promote a positive employee relation environment through consistent application of an Open-Door policy, and promoting open dialogue between employees and management
Manager, Recruiting, Nashville, TN 02/08 to 02/11
Develop, coach, and lead a professional HR Recruiting team of 7 exempt level employees to support multiple Customer Care call centers across 6 different states
Develop, implement and maintain high level recruitment strategies to select top talent internally and externally
Coordinate all recruiting, hiring, and training initiatives in alignment with Operations objectives and strategic business goals
Responsible for maintaining relationships and networks with key Operational Leadership in areas such as Quality of hire, Hiring Plans and Employee Retention
Effectively partnered with Human Resource Managers and Operational Senior Leadership in several internal investigations of employee misconduct and recruiting violations
Provide support and coaching to ensure continuous development of our current and future leaders
Manage a multimillion dollar media budget for 6 call centers with a coverage area of 6 different states
Served as subject matter expert (SME) on major initiatives that support all lines of business to include Customer Care, Sales, Retail and Business to Business
Respond to governing agencies such as the DOL and EEOC as necessary
Directly responsible for the launch of the Augusta, GA call center and participated in several other launches including Chattanooga, TN, Brownsville, TX, Oakland, ME, and Frisco TX
Served as direct HR Point of contact (POC) for 2 key T-Mobile acquisitions which included Richmond, VA and Charleston, SC call centers
Senior Recruiter, Nashville, TN 1/06 to 02/08
Strategic partner to the General Manager, Senior Manager and HR Manager on multiple recruiting initiatives such as Quality of hire, Hiring Plans, and Local Media Strategies
Assisted the HR Manager with coaching and development of local Recruiting Ambassadors
Assisted HR Managers with internal investigations that involved recruiter misconduct or resulted in T-Mobile recruiting/hiring violations
Responsible for identifying areas of improvement to ensure acceptable levels of employee turnover
Develop and maintain HRIS tracking systems on new hires to provide data for trend analysis and problem identification
Track and report progress towards recruiting goals to Local Hiring Team (LHT), Local Senior Manager and Local HR Manager
Develop networking and PR initiatives to broaden community awareness and drive passive and active candidates into the T-Mobile pipeline
Introduced and executed new programs and policies as dictated by T-Mobile and participated in ad hoc committees regarding policy and procedure changes
Recruiter, Nashville, TN Call Center 09/04 to 01/06
Use and maintain virtual sourcing tools and methods to increase quantity and quality of candidates applying to T-Mobile positions
Responsible for management and fulfillment of the New Hire process for Customer Care Representatives (CSR)
Responsible for researching, testing and utilizing new sourcing avenues and techniques to increase quality and process efficiencies
Coordinate Job fairs and Hiring events on/off site with local LHT and HR Manager
Recruited, interviewed, and selected top talent for T-Mobile customer care, internally and externally
I have muti-experience in recruiting and inside sales
United States Air Force, Various Locations 09/84 to 09/04
Education
A.A. in Human Resources
Plus, Additional Human Resources Courses
Military
United States Air Force Veteran
Training/Certification
Professional in Human Resources (PHR) Certification
Society for Human Resources (SHRM-CP)
Volunteer/Affiliations
National SHRM, current member
Middle TN SHRM, current member