Highly accomplished, versatile office manager, offering more than 20 years of experience in challenging business environments requiring strong organizational, analytical and follow through capabilities. Dynamic problem solver with proven effectiveness in identifying system inefficiencies and implementing corrective measures to improve cash flow, reduce costs and strengthen business relationships. Demonstrate exceptional interpersonal and communications skills in relating to management, colleagues, vendors and customers. Consistently achieve outstanding results in fast paced, deadline driven environments. KEY AREAS OF EXPERTISE
Account Payable/Receivable Calendar Management Customer-Oriented Communication Database Management Expense Reporting Financial and Costs Controls Meeting Coordination Process Improvement Project Management Travel Planning Vendor & Supply Management
Contract negotiator, emphasis on labor services and office equipment.
Recognized by customers and management for attention to detail and timeliness.
Proficient in developing and maintaining administrative processes to reduce redundancy, improve accuracy, efficiency, and productivity.
25% reduction in expenditures, by implementing inventory controls and standardizing ordering procedures related to company supplies.
Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ C-level executives.
Office Manager Jan 2016 – Present
Boyd’s Tree Service Campbell, CA
Leverage strong multitasking skills to manage a wide range of office support tasks, including accounts payable, accounts receivable, customer service, data entry, payroll processing and sales.
Coordinate scheduling of multiple jobs by distributing workload throughout teams, ensuring requirements and deadlines are met 100%, resulting in continued business relations and new project opportunities.
Continuously examine the administrative effectiveness to seek better procedures in improving the overall efficiency of daily productivity.
Successfully manage customer expectations including incident reporting and escalations until final resolution by improving processes and procedures that enhance the quality of support.
Introduced a user-friendly electronic filing system which reduced file retrieval time by 50%. KATHY SMITH Page Two
Office Manager Jan 2008 – Dec 2015
AirMaze Services, Sunnyvale, CA
Successfully provided all office support to help ensure the success of the organization by enabling the smooth running of day-to-day office operations; serving as the organization’s office manager for all projects.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Enforced company policies and values without creating adverse reactions increasing operational efficiency.
Processed customer orders with the ability to follow-up and deliver within the projected time-frame, developing strong customer relations while maintaining accounts.
Updated and maintained company database to reflect current and accurate client records for over thousand accounts.
Executive Personal Assistant Dec 1996 – Dec 2007
The Rod Beckstrom Group, Palo Alto, CA
Played a pivotal role in fast-paced business environments, assisting the Chief Executive Officer, Chief Financial Officer, and other senior management. Exercised good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, with the ability to maintain a realistic balance among priorities.
Access to highly confidential information with the expectation of monitoring the CEO’s inbox, screening and alerting CEO to priority emails as well as responding on behalf of CEO as appropriate.
Collaborated with marketing on press relations, social media, and communications for Board meetings, Client Advisory Council, and internal events.
Managed contract and price negotiations with office vendors and service providers to cut office expenses.
Planned, organized and executed events for nonprofit organization fundraisers and C-level management seminars as the primary contact for all venue needs. EDUCATION
Associate Degree: Applied Science
Bergen Community College, Paramus, NJ
Coursework in: Applied Psychology, Business Management, Principles of Economics, Public Speaking
Finance and Accounting for Administrative Professionals, SkillPath Seminar Fundamentals of Successful Project Management, SkillPath Seminar How to Project Confidence with Demanding People, AMA