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Medical Customer Service

Fayetteville, North Carolina, United States
October 22, 2018

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MS. Susana G Webb

**** ********** *****

Fayetteville, NC 28303 US

Day Phone: 703-***-**** - Ext:


Availability: Anytime

Job Type: Permanent

Work Schedule: Full-Time, Part-Time, Intermittent

Desired locations:

United States - Fort Bragg United States - NC – Fayetteville NC Work Experience:

Dumfries Health Care (staffed by Spectrum), Fort Belvoir Community Hospital Network

3700 Fettler Park Dr.

Dumfries, VA 22026 United States

06/2007 - 03/2017

Hours per week: 40

Pay Plan: Other

Medical Records Specialist

Duties, Accomplishments and Related Skills:

Outlying Clinic, Fort Belvoir Army Community Hospital and serviced by Spectrum Health.

Serves as the initial point of contact and sign-in all active duty, retired beneficiaries and their dependents for either their medical appointments or medical record request. Received and Maintains patients' records, processes and completes patient's record request form. Utilizes the Composite Health Care System I and II (CHCS I and II) medical informatics system for all clerical requirements pertinent to the care provided to active duty military members, retirees and their family members. This includes patient data entry, record review processes and scheduling patient appointments. Well-versed in medical terminologies needed to transcribe physician and nursing orders. Coordinates procedures and patient’s appointments. Records and relay messages and/or re-direct calls as appropriate. Enters, updates, and/or retrieves patient information and data from CHCS I, Ambulatory Data System (ADS), and the Clinical Information System

(CIS) within authorized limitation while maintaining Privacy Act and HIPAA regulations. Adheres to The Joint Commission (TJC) standards, Medical Command

(MEDCOM) rules and regulations, Medical and Dental Activity (MEDDAC) and Fort Belvoir Community Hospital safety policies. Performs monthly chart screening and identifies deficiencies for quality assurance purposes. Subject matter expert on regulations and policies related to proper patient's identification requirements, eligibility, the Defense Enrollment Eligibility Reporting System (DEERS) and patient issue including Privacy Act. Conducts follow-up in accordance with established procedures where deficiencies are noted. Uses all functionality of ADS, CHCS and CIS in processing patient data within the limits of approved guidelines, Standard Operating Procedures (SOP) and policies. Utilizes tactful communication and customer service skills to obtain factual information, explains clinic services, policies, procedures, regulations and complaint processes to patients, family members and staff members. Uses the same skills for informal resolutions of any problems, concerns and complaints through discussion with patients and their family members. Adheres to SOPs and Codes procedures when dealing with physically abusive or emotionally disturbed and distraught visitors. Utilizes Microsoft office programs including Excel, Word, PowerPoint, Access and Outlook system.

Supervisor: Mary Anna Gladstone 703-***-****)

Okay to contact this Supervisor: Yes

Micron Technology

9600 Godwin Ave

Manassas, VA 20110 United States

12/2005 - 05/2007

Hours per week: 40

Supervisor, Garment Handler

Duties, Accomplishments and Related Skills:

Manages the daily operations, distributions, control, accounting and retrieval of garments for the clean areas of the facility. Conducts inventories of retrieved materials and checks for serviceability. Performs all administrative functions within the garment section. Manages and trains a team of five employees. Maintains time sheets and performance standards, and evaluations for five employees. Provides and manages the issuance of garments for over ten thousand employees. Receives, inventories and stores shipments of garments three times week.

Serves as a liaison between upper management and staff, ensuring all safety standards are met thru safety briefing, proper use of Personal Protective Equipment (PPE) and quality control assurance of all PPE are met prior distribution to all employees. Operates and train employees in the use of robotic equipment within the plant. Supervisor: Scott, Marty (703-***-****)

Okay to contact this Supervisor: Yes

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