Property Manager Customer Service

DALILA AGUILAR ALVARADO

**** ****** *** ******* *****, NC 27103 ************@*****.*** 336-***-****

Assistant Property Manager

Leasing Agent Strategic Thinking Customer Service Agent

An accomplished leasing professional with a track record of decreasing delinquencies, leasing apartments, increases on renewals, staff mentoring, and resolving tenant issues. Known for managing diverse work teams to accomplish challenging goals in a highly competitive market. Very versatile, decisive and creative.

CORE COMPETENCIES

Fluent in English and Spanish Multitasking Abilities Loss Prevention

Staff Training/Oversight Procedural Restructuring Process Improvement

Organizational Skills Strategic Planning Exceptional Communication

Interpersonal Relations Team Building Excellent Customer Relationship

PROFESSIONAL EXPERIENCE

The Ledges, Winston-Salem 06/2016 - Present

Assistant Property Manager

Immediately record all telephone and in-person visits

Promptly follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

Update availability report, process applications for approvals. Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.

Have prospect complete application and secure deposit in accordance with the company procedures and Fair

Housing requirements

Create purchase orders for maintenance.

Accept rental payments.

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

Maintain open communication with Property Manager and Maintenance Supervisor.

Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc.

Contribute to cleanliness and curb appeal of the community on continuing basis.

Tekcomm Repair., Winston-Salem 04/2014 – 6/2016

Store Manager

Built long lasting teams by creating an exciting atmosphere.

Trained and mentored new staff.

Full Accounts Receivable responsibilities.

Researched and resolved accounting discrepancies.

Supervised invoice processing.

Create purchase order.

Found creative solutions to unresolved customer issues.

Full inventory responsibilities; tracking, ordering, and making appropriate returns.

Ensured all returns were accurately accounted for and credited to the correct account.

Documented expenses in compliance with government regulations.

Texas Roadhouse, Winston-Salem 05/2011 - 02/2014

Server/Trainer

Verified customer satisfaction.

Provided excellent customer service: worked closely with restaurant staff to ensure that orders were served in an efficient manner – orders were assembled properly in the kitchen and delivered to customers in a timely manner.

Recommend Food & Beverage combinations and up-sell alternatives.

Obtained menu orders politely by smiling and speaking clearly to guests.

Performed table busing carefully and silently.

Knowledge of food, wines and liquors.

Adhered to dish utensil handling procedures to avoid cross contamination.

Able and willing to work varying shifts including weekends and holidays.

Trained new staff regarding the restaurant's procedures, culture and practices – Worked with staff members to provide team-oriented service.

EDUCATION

Associate of Arts Forsyth Technical Community College, Winston-Salem, NC

TECHNICAL SKILLS

Quick Books Microsoft: Excel, Word, PowerPoint, Outlook Google docs Windows Point of Sale Systems AppFolio Yardi

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