Sign in

Medical Assistant Customer Service

San Antonio, TX, 78239
October 22, 2018

Contact this candidate


Annette Diggs

Certified Medical / Medical Office Associate

San Antonio, TX 78239


To obtain a position with a promising business who will use my skills, knowledge and creativity to the fullest, while having room for growth and advancement. Authorized to work in the US for any employer

Work Experience

Medical Assistant

Dr. Connie Hiers Plastic Surgery - San Antonio, TX November 2017 to February 2018

Patient check-in, rooming patients, taking vitals, assisting with minor procedures including Botox, surgical procedures, post-op care, collecting payments. Quality Assurance Specialist

QTC Management Inc. - A Lockheed Martin Co. - San Antonio, TX November 2016 to November 2017

Under close supervision, I perform a variety of activities to ensure accuracy and completeness of medical documentation and evaluation processes through the various training phases. Review and develop information for processes and diagnosis based on training and knowledge of medical processes and procedures performed. Track and control non-conformance documents, reviews anomalies and contacts medical professionals for clarification with Quality Specialist. Reviews final documentation for accuracy and obtains finalization from medical professionals. Medical Assistant


May 2016 to September 2016

Completed my externship for my Associates of Applied Science in Medical Assisting degree at TexasMedClinic, and was offered a permanent position as a Certified Medical Assistant after completion of my NAHP test . My daily tasks include, but are not limited to triage, injections, laboratory procedures, DOT and Non DOT physicals and drug urinalysis, performing EKG, assisting in gynecology procedures, autoclave, applying orthopedic braces, wraps, slings, temporary casts, providing assistance with crutches and other DME. I assist in wound care and all other clinical duties required. I am able to work with several physician's in a 24 hour a day/7 day a week urgent care clinic, where everyday duties test all your clinical, and administrative knowledge. Claims Examiner

Blue Cross Blue Shield of Texas

August 2013 to April 2015

Responsible for processing claims for Blue Cross Blue Shield members in an accurate manner, with quality and integrity, while holding the member at our highest priority. I have the ability to process over 100 claims a day in a fast paced environment without

error. I assisted on projects to assist other Blue Cross Blue Shield offices with their inventory of claims. Knowledge of Coordination of Benefits, Medicare, Medicaid, and working together with other insurance companies to ensure every member's claim was paid correctly.

PBX Operator/Scheduler

The Hand Center

August 2011 to September 2012

Assisted in answering all patient calls, calls from all offices and Physicians. Scheduling patients for office visits. Advanced use of multiline phone system. Relayed internal and external incoming calls,

provided general information or refer callers to appropriate source for information, and provided patient information as needed. Knowledge of EMR. Maintained physician on call lists for immediate contact.

Knowledge of Advanced MD and Chartlogic. I assist in calling patients to confirm appointments, verifying insurance information, obtaining

referrals and authorizations.

Office Assistant

Shannon Medical Center

August 2007 to March 2009

Office Assistant for Radiology Department which included Diagnostic, MRI, CT, Ultrasound, Mammography, and Nuclear Medicine. Duties included but were not limited to patient relations, front desk check in/check out.

Operator II


August 2006 to May 2007

411 directory assistance and customer service operator for Verizon, T-mobile and Alltel wireless customers. Provided customer service to the fullest of excellence, meanwhile meeting all objectives including but not limited to adherence, quality, CST, and attendance. Received

certificate of excellence for my performance.

Bartender/ Customer Service

American Airlines Admirals Club - Irving, TX

January 2005 to July 2006

Customer service for American Airlines passengers in Admirals Club. Duties included opening/ closing bar, cash handling, working close with international passengers and coworkers. TABC Certified.

Clerk/ Receptionist

Biodynamic Research Corporation

December 1999 to June 2002

Responsible for the tracking and filing of over 1500 cases both legal and medical file material as well as original photographs, negatives and exhibits. Updated the master case file as necessary including correspondence, interoffice communication memos, radiology reports and expert reports. Developed and implemented procedures to increase efficiency and accuracy with file room management. Maintained statical data for use in tracking personnel trends used by management. Capable of monitoring a 100+ extension phone system.


College of Healthcare Professions San Antonio - Houston, TX 2014 to Present

Associate in Medical Assistant

College of Health Care Professions-San Antonio - San Antonio, TX November 2014 to July 2016

Howard College San Angelo - San Angelo, TX


Microsoft Office, Electronic Medical Records, Venipuncture, EKG, Claims Processing, Insurance Verification, Medical Terminology, Medical Records, Healthcare, Anatomy And Physiology, Pharmacology, PBX, Fax, Clerical, Management, Urinalysis, Triage, Wound Care, Phlebotomy, Customer Service, Urinalysis, Data Entry, Excel, EKG, Filing, Medical Terminology, Operations Management, Quality Control, Receptionist, Typing, Team Building, Windows, Quality Assurance Certifications/Licenses

National Certified Medical Assistant


February 2016 to February 2018

Additional Information

I have an Associates of Applied Science as a Certified Medical Assistant. I have over 15 years' experience in customer relations, and 8 years of file management experience. Bilingual individual with outstanding communication skills, and the ability to understand and assist individuals productively. Strengths include problem solving skills, listening skills and the ability to motivate individuals and creatively present ideas, characterized by the capacity to take on multiple tasks. Well organized and extremely hardworking. I am highly educated and trained to perform any administrative, or all medical administrative duties, and clinical duties necessary to be a highly productive part of any team.

Contact this candidate