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Customer Service Manager

Location:
San Francisco, California, United States
Salary:
26 a hour
Posted:
October 22, 2018

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Resume:

Michael Birchett

Oakland, CA

ac7gjt@r.postjobfree.com

510-***-****

Authorized to work in the US for any employer

Work Experience

Site Supervisor

PRO TECH SECURITY - San Francisco, CA

December 2017 to Present

Supervising Staff of 5, Secured Building, Providing Safety for Patrons and Employees that work for the club,Payroll Budgeting, satisfying client,Microsoft Word and Excel Computer Skill, CCVT Cameras Monitoring,Excellent Customer Service

Lead Security Guard

Sutter Health - Vallejo, CA

February 2017 to Present

Supervising Staff of 20, Enforcement of rules, policies and procedures, Training on Daily Operations, Motivated Staff on being a professional guard, Payroll budgeting. Event Security

AEG Entertainment - Oakland, CA

January 2017 to Present

Event Security for professional teams, concerts or any event happening at Coliseum, Enforcement of Policy and Procedures of the building, Customer Service Recruiting Manager

Staff Pro Inc - Oakland, CA

July 2010 to February 2017

Supervising Staff of 400, Patrolling & Training Daily Operations, Event Management, Report Overlooked

& Writing,

Payroll Budgeting, Windows Excel and PowerPoint Presentations, Client Building, Customer Service Loss Prevention Manager/Sales Manager

Sports Authority - Daly City, CA

July 2011 to February 2014

Responsibilities

Concentrated on Daily Operations, Supervised Staff of 30, Training Daily Safe Operations, Monitoring CCVT Cameras, Scheduling, DAR REPORTING, Assisting Police Department on Theft & Fraud Issues, Safety Fire Code Operations, Excellent Customer, Secured Building, Payroll Budgeting, Shipping

& Receiving, Ordering for different Departments, Human Resources, Increased Revenue up 15%, Excellent Customer Service

Accomplishments

Top Trainer of the Year 2013

Increase in Shoe Sales, Decreased Loss, Promotion for Employees Motivated Team to be team players

Skills Used

Leadership skills, Security Leadership

Leader by Example, Security Planning

Excellent Customer Service

Retail Store Manager

Shiekh Shoes - San Francisco, CA

April 1999 to March 2012

Responsibilities

Personel, Scheduling & Training staff on Increase Revenue, Supervising staff of 20,Creative Merchandising, Banking Services, Presenting & Training Excellent Customer Service, Shipping

& Receiving, Purchasing Orders for the Store and Customers, Payroll Budgeting, Microsoft Communications,

Accomplishments

Increase Revenue up 14%

Team Play Inforcement

Excellent Customer Service Award

Manager of the Month

Skills Used

Cash Handling

Customer Service

Training Staff

Merchandising

Assistant Manager

Shoe Pavilion - San Francisco, CA

April 1996 to March 1999

Responsibilities

Assist the Manager by all means

Supervise staff of 25

Lead Merchandise Team on Agenda

Cash Handling, Shipping & Receiving, Purchasing Orders For Store/Customers Customer Service, Loss Prevention

Accomplishments

Increase Revenue up 10%

Employee of the Quarter

Lead by Example

Skills Used

Presented & Train Excellent Customer Service

Rapid Cash Handling

Team Play Inforcement

Problem Solver

Facility Manager

Halima House Inc - San Francisco, CA

April 1996 to February 1998

Responsibilities

Supervising staff of 15

Administrative IE: Banking Services

Programmed Daily Agenda into computer data

Personel

House Keeping Duties

Accomplishments

Promotion to Area Manager

Skills Used

Supervision

House Keeping Duties

Education

High School Diploma in Requirements

Reno Adult Day - Reno, NV

1989 to 1992

Skills

First Aid, Cpr Certification

Certifications/Licenses

Guard Card

February 2015 to February 2019

From BSIS Services

Security Guard



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