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Manager Customer Service

Location:
Humble, TX
Posted:
October 22, 2018

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Resume:

EDUCATION

Creighton University- Omaha, NE

Master of Arts Theology & Cultural Relations

Grace University- Omaha, NE

Bachelor of Science Business Management

Solid history of success in team development with the ability to identify and implement change management and organizational development needs. Strong training, project planning, project management, and project integration skills with a proven record of accomplishment in relationship management. Accomplished, exceptional communicator and facilitator.

Team Development

Public Speaking

Strategic Planning

Operations & Facilitating

Staff Training & Development

Project Management

Team Building & Leadership

SKILLS & EXPERTISE

Team Development

Public Speaking

Strategic Planning

Operations & Facilitating

Staff Training & Development

Project Management

Team Building & Leadership

WORK EXPERIENCE

TX Fountain of Life Church

Senior Pastor/Teacher (2001 > Present)

Perform oversight of the day-to-day functions of Teaching, Counseling and providing Leadership for a burgeoning fellowship in the City.

Founded and cultivated an aspirant Multi-Cultural non-profit organization formed to serve the Spiritual needs of the diverse Houston community.

Innovative Teaching strategies, engaging public speaking ability resulting in greater Understanding, Inspiration and Spiritual Direction.

Robbins Nissan

Owner Loyalty Manager (2016 > 2017)

Provide cross-functional and interdepartmental management ensuring the delivery of superior customer service at every encounter.

Created and launched advertising campaigns resulting in a 10-15% increase in revenue from Service clients.

Facilitated the implementation of Virtual Training across departments promoting compliance with manufacturer requirements resulting in increased knowledge for Sales representatives.

Enterprise Rent-A-Car

Branch Rental Manager (2013 > 2016)

Directed daily operations driving efforts to maximize rental contracts, optimize sales, and elevate profitability.

Developed and executed targeted marketing campaigns, expanding company presence within assigned territory.

Quarterbacked training focused on Risk Management promoting consistency in application ensuring compliance, effectively reducing costs by proactively mitigating complication in operational activities.

Union Pacific Distribution Services

Senior Account Manager (2006 > 2012)

Strategically coordinated account activities to expedite the shipment of freight while reducing costs.

Managed and supported eight key accounts ensuring client access to data and analytics supporting key business decision including forecasting reports and shipping cost analysis.

Supervised the transfer of critical freight loads between numerous railroads; effectively coordinating logistics, troubleshooting delays, and ensuring timely delivery.

SUMMARY

ac7gjd@r.postjobfree.com 402-***-**** Humble, TX 77338

DWAYNE MURPHY



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