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Customer Service Manager

Location:
Marikina, NCR, Philippines
Posted:
October 22, 2018

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Resume:

Current Address: ** **** **. *** ******** City

Permanent Address: Panaon, Misamis Occidental

Mobile: 099*-***-**** /090*-***-****

Email: ac7gj8@r.postjobfree.com

SERGIO DESPO EMPLEO III

CAREER OBJECTIVE:

To secure a position with a stable and profitable organization where I can utilize my finance skill and business experience to the fullest.

Skills and Qualifications:

Accounting skills

Good analytical and problem solving

Possess solid computer and internet skills

Proficient in computer applications (Microsoft Office, Excel, PowerPoint)

Can handle clerical processes

Responsible

Excellent multitasking and organizational skills

Can speak and write both English and Filipino

Work Experiences

Coolway Multipurpose Cooperative

April 5, 2017 – April 5, 2018 Branch Cashier (Admin Supervisor)

Bohol Branch

Custodian of cash and non- accountable forms

Issues official receipts for all loan payments and prepare cashier’s blotter at the end of the day

Check and monitors cash balances funding releases and serving cash withdrawals

Monitors and checks cash remittances from Product Assistant‘s collections

Receive and count collection from Product Assistant

Check collection reports and schedule cash releases

Deposit and withdraw cash to depository banks

Vault custodian

Act as Officer-in-Charge when the area manager is out of the office or on leave

Implements management initiatives and processes and observes rules, regulation and procedures of the cooperative

November 12, 2014 – April 5, 2017 Accounting Clerk

Bogo City Branch, Cebu

Encode loan releases in the computer and post payments, savings of the individual borrower.

Conduct briefing of borrower subject for release of the day

Print collection sheets for center scheduled for collection during the day

Balances subsidiary ledgers daily

Facilitate claim of insurance of the borrower and prepare voucher for encashment

Monitors maturity date of borrowers and their outstanding balances.

Answer queries on loan balance inquiries, computations of interest and other chargers loan status

Prepares and submit data for financial reports and documents to the branch bookkeeper

Roman Catholic Archbishop of Cebu of Relief and Rehabilitation Unit

May 29, 2014 – October 6, 2014 Procurement and Logistics Unit Head

Bogo City, Cebu

Coordinate with program staff to determine types and quantities of operations support, relief supplies and equipment that will be required immediately and over the longer term to meet program objectives

Set up a viable filing system for all Logistics Office documents

Determine local logistics service requirements, ensure procurement procedures are followed to select service providers, negotiate prices and terms, select service providers, and prepare contracts

Establish and oversee the application of warehouse and commodity systems and procedures

Ensure the efficient reception and inventory of relief supplies and equipment, and the loading and departure of delivery trucks according to dispatch plans

Supervise the scheduling of the movement of commodities; certify that the deliveries are completed according to the regulations of NASSA

Conduct monthly physical inventories of all warehouses. Prepare and submit warehouse inventory reports

Armando’s Grill

August 11,2011 – May 29,2014 Supervisor

Bogo City, Cebu

Conducting monthly inventory

Assisting customers with inquiries and complaints

Supervised staff members engaged in daily operations

Assigned posts and designated duties

Supervised food and beverage service staff

Supervised the preventative maintenance and upkeep of equipment, and facility.

Educational Background

Tertiary : Bachelor of Business Administration major in Financial Management [Graduate]

: Saint Louse De Marillac College of Bogo

: Bogo City, Cebu

: March 2014

: Diploma in Information Technology [Graduate]

: Mindanao University of Science and Technology

: Punta, Panaon, Misamis Occidental

: March 2009

Secondary : Panaon Community High School

: Poblacion, Panaon, Misamis Occidental

: March 2007

Trainings/Seminar/Award

1.Basic Orientation Seminar on Social Action Work

Roman Catholic Archbishop of Cebu Relief and Rehabilitation Unit

July 14-15, 2018

2.Customer Service Training and Professionalism in the Workplace Seminar

AXl Trainings

February 11, 2017

3.Leadership Award

St. Luise de Marillac College of Bogo

March 27, 2014

Personal Information

Age : 27

Date of birth : May 29, 1990

Place of birth : Marikina City

Gender : Male

Civil Status : Single

Citizenship : Filipino

Height : 5’7”

Language/Dialect : English, Tagalog, Visayan

Character References:

Mr. Jasper Diaz Brady

HRD MANAGER

Coolway Multipurpose Cooperative

Contact No.: 092*-***-****

Tel. 434-8771

Mrs. Fatima Aranas

AUDIT MANAGER

Coolway Multipurpose Cooperative

Contact No.: 091*-***-****

Tel. 434-8771

MR. Jerry Aragon

FINANCE MANAGER

Coolway Multipurpose Cooperative

Contact No.: 091*-***-****

Tel. 434-8771

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

SERGIO D. EMPLEO III Applicant



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