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Sales Representative Technical Support

Rochester, NY
20.00 per hour
October 22, 2018

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David J. Alessandra

**** ****** ***.

Rochester, NY 14618


Website portfolio:


IT professional with over 10 years of experience working in various areas information technology. Has the knowledge and background to learn quickly new programs and areas of interests and is able to work in a fast-paced IT environment. Great communication skills, that provides an excellent service for the company and its customers.


Bachelor of Science: Information Technology, network management

South University: April 2015


Proficient in Microsoft Office Suite C, C++ & C# Perl

Adobe Dream Weaver Visual Basic Linux Ubuntu

HTML VB.Net Oracle 11g


Visual Studio RPG II MYSQL

MS active directory, server 2012


ERC voice systems support, Windstream Communications Oct. 24, 2016-present

Accessing voice switches to troubleshoot problems and gather information

Running voice traps to collect data

Setting up call forwarding to help troubleshoot phone number problems

Providing support help with client's PBX equipment, to the extent of analyzing problems with their PBX vendor.

Application Systems support, Unisys Corporation September 19, 2016-Oct 21, 2016

Provided technical support for Capital One's over 4000 applications

Setting up VPN access to users for remote access

Fixing MS outlook problems

Computer clean ups and updates

Premium tech support team, Frontier Communications Inc. 2015-2016

Providing tech support for frontier business and residential clients

Technical support for our internet and fios services

Technical for Microsoft OS's windows XP,Vista,7,8,and 10

Technical support for email services and applications

Technology Sales Development Team, Layer 3 Technologies, Inc. 2010- 2015

Develop new clients and sale leads for the technology department

Initiate online demos to present and sell network appliances such as SAN’s & Firewalls

Coordinate sales for LAN and WAN optimization solutions and disaster recovery

Communicate with clients in higher education, government, engineering professions

Consult with clients on network infrastructure and solutions that will increase network efficiency

Technology Sales Representative, ITX Corporation 2009-2010

Guided sales of mobile applications on major platforms such as I Phone, Blackberry & Android

Developed new clients through sales calls and visiting universities and colleges

Contracted by universities such as University of North Carolina and University of Toronto

Technology inside Sales Representative, Covad Communications 2005-2009

Sold high speed internet, VoIP and wireless services to customers based on needs

Exceeded and met goals every month to improve overall store sales

Secured the and delivery of Wi-Fi services to the NYS Parks Department

Established, maintained and nurtured client relationships and become the liaison for issues


Sales Representative, Vision Ford Automotive Group 2004-2005

Sales Representative, Combined Life Insurance 2003-2004

Sales and Technical support, Stornet Solutions, 1988-2002


Combat Engineer, US Army 1985-1987

Achievements: maintained a 3.94 GPA throughout my collegiate career, I remained on the dean's list in every semester in the four years I was in college. I also built my own website using HTML,CSS, and java script.

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