Janiece (Jan) Miles

**** ********* ****. ******, ** 75063 469-***-**** ac7gin@r.postjobfree.com

OBJECTIVE

Well-seasoned office assistant seeking a challenging position that will offer continued opportunity to further develop knowledge and skills.

PERSONAL SKILLS AND STRENGTHS

Cold calling

Appointment Setting and calendar maintenance

Comprehensive dispute resolution

Possess a customer-for-life philosophy

Commitment to customer care

Company loyalty and personal integrity

EDUCATION

South Central Career College, North Little Rock, AR COM-CEP Learning Center, Little Rock, AR

Numerous in-house and outside technical training seminars and course on financing, customer service, and sales EMPLOYMENT

OFFICE ASSISTANT AFLAC OCTOBER 2016 – APRIL 2018 Assistant to manager.

Set appointments and maintain manager’s calendar.

Cultivate and maximize customer satisfaction with excellence in customer care.

Complete SIC within CRM to track customer base.

Train new agents using Sales Genie and CRM.

Take calls on behalf of manager.

PRESIDENT CAPE CORAL IDEAL FURNITURE JANUARY 2013-2015 President of furniture business.

Greet customers upon coming in store.

Use Microsoft programs to complete office clerical duties.

Responsible for staff of four conducting hiring, training, and dismissal of personnel.

Resolve customer complaints to satisfaction.

Answer incoming phone calls.

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DISPATCH COORDINATOR LYNN PAPER STOCK JANUARY 2009-JANUARY 2013 Dispatch for 41 accounts and 25 municipalities.

Use Lynn Paper Stock program to arrange pickup of card board bails for major accounts including Wal-Mart, Kroger, Home Depot, Lowes, and others across five states.

Compile time sensitive work requiring the processing of a large packet of documentation from freight lines.

Receive and respond to incoming calls, faxes, and emails in a efficient manner.

Occasionally use excel to log daily activity.

APPOINTMENT SETTER APPOINTMENT SETTING SERVICE JANUARY 2008 – JANUARY 2009 Home-based business cold calling for salesman in Las Vegas.

Provide 100 sales leads per week by cold calling resulting in 20% overall sales increase for client.

Compile reports in Microsoft Excel.

Communicate with client remotely to maintain organized schedule. OFFICE MANAGER VERNON L. SMITH JANUARY 2005-DECEMBER 2007 Manage office consisting of nine leasing agents.

Communicate with main office with regarding disputes, daily reporting, and pending leases.

Set appointments with mineral owners to obtain necessary signatures.

Responsible for the creation of mineral rights leases and bank drafts.

Receive incoming phone calls, fax, and emails.

REFERENCES

Mark Sterne, Former supervisor at Vernon L. Smith 501-***-**** Anita Bobo, Supervisor at Linn Paper Stock 501-***-**** Kathy Pool, Dispatch at Linn Paper Stock 501-***-****

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