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Customer Service Representative

Dallas, TX
October 22, 2018

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Ericka Feagins

**** ******* **

Dallas, TX. *****

*** ***- ****

Objective: To obtain a position as an administrative clerk in a company where advancements and opportunities are based on performance.


Rudy’s Tortillas Carrollton, TX.

Food Production Lead 05/2014 to 9/2017

Lead over a total of sixteen employees

Keep up with the flow of Production through Tracking

Change and make recipes for the next shift

Minor Maintenance on Stacker, and Conveyor Belt

Working with Excel, making Daily Reports of established Product

Working in a timely manner while keeping a clean work area

VSSI-Assurant Lewisville, TX

Material Processor 02/2015 to 10/2015

•Processing Celluar phones

•Refurbishing phones

•Grading and clearing

•Flashing phones for different companies

Rudy Tortillas Dallas, TX

Production Worker 05/2014 to 2/2015

•Packing product, Breaks to employees

•Keeping tracking, and inventory count

•Working in timely order while maintaining clean work area

Denny’s Restaurant Dallas, TX

Server 9/2010 to 11/2013

•Taking orders from the customer, cashier

•Deliver the customers food to them

•While being people oriententive

•Keeping a clean and safe work area

•Executed daily operations of cell phones assembly.

•Assembled, configured, labeled, and package Blackberry Cell Phones.

American Textile Company Dallas, TX

Light Production 11/2007 to 3/2008

•Assembled, sewed, labeled, and packing pillows.

•Positioned parts according to knowledge of unit being assembled and following blueprints.

PLS Check Cashers Dallas, TX

Customer Service Representative 3/2007 to 10/2007

•Approved customer's checks and provided check cashing service according to exchange policy.

•Resolved customer complaints and requests for refunds, exchanges and adjustments.

•Assisted customers to select and purchase specified merchandise.

•Notified customers when service was completed and accepted payments.

•Kept records of services in progress.

•Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.

Foot Locker Dallas, TX

Customer Service Representative 4/2006 to 10/2006

•Asked customer shoe size and measured customer's foot, using measuring device.

•Obtained footwear of specified style, color and size from stock.

•Sold related products, such as handbags, hosiery, shoetrees and shoe polish.

•Greeted customers on sales floor and ascertained make, type and quality of merchandise desired.

•Kept merchandise in order.

•Inventoried stock of athletic shoes and other merchandise in the store.

Planogram Team Member/ Stocker 11/2004 to 4/2006

•Inventoried, stored, priced and restocked merchandise displays in retail store.

•Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, and advertised specials.

•Stamped, attached and changed price tags on merchandise, referring to price list.

•Stocked storage areas and displays with new and transferred merchandise.

•Set up advertising signs and displayed merchandise on shelves, counters, and tables to attract customers and promote sales.

•Cleaned display cases, shelves and aisles.

Education: Sam Houston High School

References: Available upon request

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