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Customer Service Employee Relations

Houston, TX
October 22, 2018

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Michele R. Hampton


SUMMARY: The ideal position will utilize my domestic and international payroll/human resource experience, ability to make decisions, work independently, and interact with all levels of management and staff. Special strengths include high performance standards, detailed and organized work ethic and a positive, outgoing personality.


November 2017- Present IMPELLAM NORTH AMERICA, N.A. – Houston, Texas

Payroll & Billing Specialist

Manage and process all payroll and billing functions related to employees while remaining consistent with Federal, State and Local requirements. Specifically provides guidance and counsel for the Special Services Department for branches in the U.S. which perform the following functions:

Void/credit memos, ACH rejects, manual check requests which include funding and end of day procedures.

Process payments for all per diem, discretionary and non-discretionary bonus payments including OT calculations if necessary, billable expenses, mileage and reimbursements through a portal process.

Weekly reconciliation of VMS accounts for billing. This will ensure all discrepancies are identified and resolved before invoicing the client.

March 2015- March 2016 LIVE NATION ENTERTAINMENT – Houston, Texas

Payroll Specialist

Process biweekly payrolls for all Ticketmaster Companies within the U.S. along with Ampitheater Venues in Connecticut and Illinois.

Administer Kronos Timekeeping system to ensure accurate recordkeeping and labor distributions are correct. Process payroll in ADP Payforce System.

Input maintenance paperwork including new hires, terminations, rate changes, address changes, tax changes, commissions, moving & relocation expenses, etc. Ensure all updates to union contracts were upheld.

Prepare all preview reports and balance sheets for review within payroll deadlines, accept payrolls for each company code and run post payroll reports.

Work closely with ADP regarding any ACH rejection notices, Worker’s Compensation and Unemployment claims. Reconcile tax issues throughout the year as necessary.

Aug 2011-Dec 2011 PRIMARY SERVICES – Houston, Texas

Payroll Processor

Contract work with Kelsey Seybold Clinic as Payroll Processor in Lawson payroll system and garnishment administrator. Tracked FMLA payments to employees while they were on leave and adjusted the Kronos time and attendance system as necessary.

Aug 2006 –June 2010 ENI US OPERATING COMPANY INC. – Houston, Texas.

Payroll & Expatriate Administrator

To perform complex administrative/payroll, human resources and expatriate duties including semi-monthly, offshore hourly and multi-state payroll with a third party payroll provider for domestic and international employees. Provide payroll audit function reporting, quarterly and annual reporting of 940 and 941 taxes and expatriate tax gross-up reporting and am the key intercompany contact for payroll inquiries. Administer HR functions as scheduling, reserving and organizing functions and travel plans, organizational charges, monthly headcount reports to accounting, HSE, and compensation surveys. Additionally, to administer expatriate relocation administrative issues as follows: initial contact with prospective expatriate and family to retrieve necessary documents to have a visa issued for working in U.S., relocation services provided along with company car and accommodations while the visa is being processed. Assists with all services after visa has been obtained including housing, per diem, settlement, auto loans, schooling, bank accounts, application for social security and driver’s license.

Keep current with payroll related company policies, benefit plans, expatriate and third party national special circumstances and changes in state and federal rules and regulations.

Administer Expatriate employees travel, temporary living, long-term living and work arrangements. Initial contact for Expatriate employee relations.

Work closely with immigration attorneys on the VISA process for new expatriates. Coordinates and assists in obtaining U.S. documents:

Liaise with CPA firm and expatriates on US Income Tax Returns and prepare and maintain expatriate budget.

Aug 2000 – Aug 2006 LOOMIS FARGO & CO. – Corporate Office, Houston, Texas

Sr. Payroll Coordinator

Processes semi-monthly payroll for a multi-state company with approximately 8,000 employees. Proficient with Ceridian 7.0 Payroll/HR system and NovaTime Time & Attendance system. Maintains rigid time schedules to meet deadlines. Handles highly confidential information.

Works closely with human resource, payroll and upper management personnel at the branch level. Responsible for entering all new hire information into the payroll system. Knowledgeable of the I9 process and documentation.

Accountable for monthly bank reconciliation, annual reporting of unclaimed property and W2 corrections. Supports payroll staff with various other tasks such as rate changes, garnishments, terminations, tax changes, leave of absence, distribution of checks, etc.

Provides customer service and problem resolution to 175 jobsites within our network.

Jan 1999 – Aug 2000 JACOBS ENGINEERING GROUP – Houston, Texas

Payroll Specialist

Processes multi-state payroll for approximately 2,500 employees and serves as backup for staff payroll which includes another 2,500 employees.

Ensure that all guidelines in regard to procedures for manual checks, garnishments, credit union deductions, uniform deductions and direct deposit are followed properly.

Responsible for labor corrections and redistribution of hours per client contracts.

Support the field and clients with payroll and billing related functions.

1995 – Jan 1999 TIME WARNER CABLE – Houston, Texas

Payroll and Accounts Payable Clerk

Worked directly with payroll supervisor on computerized payroll for over 500 employees. Responsible for various department’s accounts which exceeded a multi-million dollar budget annually. Handled various tasks which required flexibility with last minute schedule changes, meeting deadlines, and worked with confidential information.

Calculated timesheets, input information into payroll computer system and assisted with balancing procedures.

Maintained detailed records for direct sales team including commissions and status reports.

Processed accounts payable for various departments within the organization.

Accountable for major vendors involved with upgrade project.

Acts as liaison between direct sales representatives and department supervisor including monthly maintenance of a payroll commission program specifically designed for Time Warner.

Proficient in the use of Corporate D&B Payroll Systems (MSA), Advanced Excel, Navision Financial Program, Microsoft Word, and Lotus Notes.

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