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Customer Service Manager

San Leandro, CA
October 21, 2018

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Angelica J. Tesorero

*** ********* *** *******, ** 94544 510-***-****

Professional Experience

International Beverage Burlingame, CA Aug 2008- Present

Office Manger/ Export Specialist

•Manages all import and export responsibilities for a liquor bonded warehouse.

•Maintains office business flow by performing basic office duties such as answering phone calls, sending and receiving faxes, scanning and filing paperwork, and reordering office supplies.

•Compiles detailed lists of product available and inventory storage locations for internal warehouse purposes.

•Creates order confirmations for all new customer orders and follows through with invoicing and receiving payments.

•Responds to all customer emails and inquiries.

•Updates and maintains customer files and records.

•Orders product from suppliers and keeps pricing and sales sheets up to date.

•Executes an average of 15 major ocean cargo shipments per month to buyers internationally ensuring that they are in compliance with government laws and regulations.

•Files various types of government paperwork.

•Communicates with major steamship line companies to ensure that product is delivered to customers in the expected timeframe.

•Coordinates daily and weekly agenda calendars for export department.

•Assist the CFO with travel arrangements.

Sizzlers Hayward, CA Mar 2005 - May 2009

Lead Server

•Enriched customer's dining experience by providing excellent customer service.

•Ensured staff was fully utilized by strategically assigning sections to staff depending on skill set and customer focus.

•Organized server prep area to maximize productivity and allow servers to quickly assist customers.

Additional Skills and Languages

•Fluent in both Spanish and English.

•10+ years experience working customers service and office management skills.

•Knowledge of export laws and regulations.

•Ability to meet deadlines in a fast paced working environment.

•Proficient in Microsoft Word, Excel, and PowerPoint.

•Comfortable with using Macs, PCs, and iOS devices.

•Knowledgable in FileMaker Pro.

•Excellent customer service skills.

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