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Customer Service Security

Fayetteville, NC, 28314
Open for negotiation
October 23, 2018

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**** ****** *****, ************, **, 28314

910-***-**** -


Security Management Professional with over 15 years of combined experience in Cyber Security Management, Network Administration, Systems Analyst, and Information Technology Systems with a track record of performance excellence. Experienced in program, policy, and support plan development and implementation, as well as acting in an advisory capacity to senior personnel for expertise and recommendations on assignments. Expertly perform in-depth project analysis, identify deficiencies, and develop favorable solutions for all involved, resulting in an overall increase in project success.

Possess a Top Secret DOD Security Clearance issued 02/04/2013

Cyber Security Management

Program Management

Systems Analyst

Information Assurance

Logistics Management

World Class Customer Service

Network Administration

Physical Environmental Security

Access Control


DoD Regulations/Guidelines

Impeccable Time Management

Operations Security

Risk Management

Network Security Architecture

Adobe, Microsoft, Mac & iOS Software Proficiency

Focused Solutions & Service


Campbell University, Buies Creek, North Carolina 08/2008

Bachelor of Liberal Arts and Sciences (120 Credit Hours, 3.40 GPA)

Capella University, 225 South 6th St, Minneapolis, MN 55402

Masters on Information Assurance/Cyber Security (148 Credit Hours, 3.0 GPA)

Military Training

Key Management Infrastructure Course, 2012

Information Technology Specialist, 2011

Information Technology Specialist Senior Leader, 2009

Basic Noncommissioned Officer Course, 2008

Ethics Training for Acquisition Technology and Logistics Course, 2007

Communications Custodian Security Course, 2006

COMSEC Workstation Operator Course, 2006

Tactical Local Area Network (TACLAN) Course, 2005

Introduction to Routers Course, 2002

System Administration and Network Manager Course, 2001

Information Systems Operator Analyst, 2001

Information Management Sciences and Systems Course, 2000Medical Specialist Course, 1999

Basic Noncommissioned Officer Course Phase I, II, IV, 1998

Deployable Medical System Course I, II, 1993, 1991

Medical Laboratory Specialist, 1994

Proficiency Training Course, 1992

Primary Leadership Development Course, 1988

Medical Laboratory Course, 1985


United States Army, Reserve Command, Fort Bragg, NC 08/2010 – 11/2013

Information Systems Staff and Communication Security (COMSEC) Noncommissioned Officer in Charge

Hours per week:


Provide technical expertise and advice to Commanders in regard to technical issues with critical suspense directly related to operations, maintenance, policies, and security of Command, Control, Communication, and Computer Systems (C4) in support of all Continental United States (CONUS) and Outside Continental United States (OCONUS) based USAR commands.

Coordinated, scheduled and performed Site Assisted Visits (SAVs) throughout the Reserve Command’s COMSEC community to track unit’s compliance with INFOSEC Army operations.

Coordinated and supervised the manpower to sufficiently provide Information Technology Teams in direct support of Command directed missions and training.

Successfully resolved over 200 requests for remediation without loss of integrity or mission success.

Maintained flawless accountability of IT equipment and supplies valued in excess of $1.5 million without discrepancies or losses.

Constantly relied upon for technical advice and expertise for COMSEC account holders, subordinate, and higher command alike.

Orchestrated and completed and IT Infrastructure Library (ITIL) Training and Certification that complied with Enterprise Customer Service Center policies geared towards customer service support.

United States Army, 422nd Civil Affairs Battalion, Tikrit, Iraq 07/2009 – 04/2010

S6 Automation Non-Commission Officer in Charge (Automation Manager)

Hours per week:


Provided Battalion and Subordinate Unit Commanders with technical expertise regarding critical suspense issues directly related to operations, maintenance, policies, and security of Command, Control, Communication, and Computer Systems (C4) in support to Outside Continental United States (OCONUS) based USAR Command in the Northern Iraq Area of Responsibility (AOR).

Coordinated and supervised the manpower to sufficiently provide Information Technology Teams in direct support of Command directed missions and training.

Maintained strict supervision of the Battalion computer lifecycle replacement for new machines valued in excess of $125,000, and signed as receipt holder for all HHD automation equipment valued in excess of $500,000. Initialized and led an IT systems replacement operation for a Civil Affairs Team at a remote site in order to upgrade service and reassign old equipment for redeployment which resulted in 100% mission success.

Analyzed, resourced, and implemented new security measures for all digital senders and ensures all Company End Users were equipped with the latest upgrades and security patches greatly enhancing security and eliminating user outages.

Trained all Information Management Officers to ensure a smooth transition of staff in regard to proper installation, maintenance, and security procedures for all automated systems.

United States Army, USASOC/USACAPOC, Fort Bragg, NC 08/2005 – 06/2009

Information Management Non-Commission Officer in Charge

Hours per week:


Coordinated and supervised the manpower to sufficiently provide Information Technology Teams in direct support of USACAPOC Command directed missions and training.

Served as the Assistant Automation Officer for a Civil Affairs and Psychological Operations Command (USACAPOC) that managed and integrated IT systems in direct support of six subordinate units.

Planned and implemented installation and construction of services for secured areas throughout the command. Orchestrated and conducted Information Technology training for G6 personnel with higher than average

qualification rates. Consistently safeguarded COMSEC materials and equipment through strategic management of physical security measures.

Maintained complete accountability of equipment and supplies valued in excess of $3 million without loss or incident, as well as a GPC account valued in excess $500,000.

United States Army, 90th Regional Readiness Command, Little Rock, AR 09/1999 – 09/2004

Information System Operator

Hours per week:


Provided technical support to the ADP (Automation Data Processing) Helpdesk for the USARC 90th RRC which encompasses a five state radius comprised of over 200 units.

Successfully processed and resolved over 1250 trouble tickets. Provided hands on analysis and restructuring for the work environment which enhanced efficiency and improved overall production. Strict adherence to composite risk management techniques led to a 100% safety record without incidents. Played an instrumental role in the 100% operational readiness of the ADP helpdesk.

Assisted the Team Chief during the reutilization of over 3,300 computers located at 120 facilities throughout five states.


Bronze Star Medal (2nd Award) … Army Commendation Medal …Army Achievement Medal … Army Reserve Components Achievement Medal (3rd Award) … Iraq Campaign Medal with Campaign Star (2nd Award) …National Defense Service Medal (2nd Award) … Global War on Terrorism …Service Medal Armed Forces Reserve

Medal with M Device … Noncommissioned Officer Professional Development Ribbon (3rd Award) … Overseas Service Ribbon …Army Good Conduct Medal (5th Award)… Armed Forces Ribbon … Army Service Medal

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