Mark S. Wilson
York, South Carolina 29745
Summary of Qualification
Highly qualified sales professional with over 15 years of experience in merchandising, training, account management, customer service and store management.
Focusing on the goals of the territory, organization and management team. Proven success in driving sales and meeting all goals as presented.
Inside/Outside Sales Representative
Inside Sales Support
Training and Development Staff
Troubleshooting, Problem Solving
New Store Sets & Resets
Planograms and Account Maintenance
JCPenney, Pineville, NC 07/2016 - Present
Supervisor/Manager selling LG, GE, Samsung, Frigidaire Appliances ensuring products are displayed properly to core standards.
Consistently prospecting B2B, providing customer service, achieving sales and service objectives to drive profitable sales growth.
Proactively answering phones, assist/support store personnel, interact with customers in a friendly manner, determines customer needs, provides recommendations and assists customers in making decisions about desired products and services.
Informs customers of key product attributes to build interest in the merchandise/brand and to build clientele.
Actively listens to customer requests and issues to find solutions and deliver a positive customer experience that results in a sale.
Responsible for training, coaching and developing associates on the company’s core standards to ensure customers receive exceptional service.
Drive sales and profit by creating an outstanding customer experience through a combination of in–depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.
Cross training in other departments to consistently meeting established performance standards; including not limited to: product and service sales, customer service, profit, productivity and attendance.
In charge of the completion of order binning, jcp.com return shipment processes and ensures that all items are returned directly to Direct Logistic Centers in a timely manner in accordance with documented policies.
Accountable for stockroom standards, review reports/metrics to identify opportunity items and reduce shrink.
Creative Channel Retail/Omnicom Marketing, Ogden, UT 12/2012 – 03/2016
Market Sell-Through Manager
Market Sell Through Manager for the DIY & Regional Accounts calling on Lowe’s Hardware, Home Depot, HH Gregg, Conn’s Home Plus, Best Buy and Costco.
Accountable for achieving LG Home Appliance sales targets in the state of South Carolina and Greater Charlotte, NC territories with a total of 75 stores.
Train in store sales associates and managers in both formal and informal settings on the features and benefits of LG Home Appliances.
Collect and report visit data as well as competitive data in electronic call reports.
Coordinate all aspects of LG in-store presence, sales calls, training, assisted-selling hours and special schedule planning; resolve in-store issues; manage relationships with in-store management and staff, as well as consumers to ensure LG goals are met.
Coordinate demo days, specialized training, assisted-selling hours and special event schedule planning; facilitate in-store activities to optimize sales.
Maintain and repair LG Home Appliances displays, ensure LG products are set to plan-o-grams and gain commitments for increased self share-floor space.
Increase Store Count by 30%.
Home Depot and Success Stories Awards for South Region in 2015.
#1 LG Home Appliance Sales Representative for Mid-Atlantic Region in 2014.
#1 LG Home Appliance Sales Representative National Quarter 1 in 2014.
Lowe’s Hardware, Charlotte, NC 5/2012 – 11/2012
Sales Specialist (temporary position)
Responsible for the overall sales and merchandise maintenance of the Millworks Department.
Maintain the department according to company merchandising standards and store operations policies.
Provide and ensure quick, responsive, friendly customer service.
Ability to operate copiers, fax machines, computers (Genesis System) and panel saws.
SOMMER USA, Charlotte, NC 8/2011 – 3/2012
Sales Manager for the DIY & Professional Markets calling on Lowe’s Hardware, Home Depot, Independent Hardware, Lumber and Specialty Stores. Also, called on Contractors, Dealers and Distributors.
Increase sales by 37% in 2011-2012 with Lowe’s Hardware.
Training of contractor, lumber, millwork and install sales department associates/managers at Lowe’s Hardware.
Added new dealers, distributors and contractors. SOMMER is the largest garage door opener manufacturer in Europe.
Windows XP, Word, Excel, Power Point, Data Entry and Tablet
California State University, Hayward
B.S.: Business Administration/Marketing Management
Certificates of Recognition for ranking in the Top 10%-1st & 2nd Quarters Find More Orders 2018, JCPenney
8.6% Increase in Appliance Sales 2017, JCPenney
Certificates of Recognition for achieving Sales Goals 2016-2017, JCPenney
Home Depot and Success Stories Awards South Region 2015, Creative Channel Retail
#1 LG Home Appliance Sales Representative Mid-Atlantic Region 2014, Creative Channel Retail
# 1 LG Home Appliance Sales Representative National Quarter 1 2014, Creative Channel Retail
Increase Sales by 37% in 2011-2012 with Lowe’s Hardware Stores, SOMMER USA