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Customer Service Representative

Location:
Mesa, AZ
Posted:
October 23, 2018

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Resume:

Charlie Rabadi

Gilbert, AZ *****

ac7g9p@r.postjobfree.com - 480-***-****

Qualified by:

Excellent communication and people skills; problem solving skills.

Mechanical Aptitude

Performing office support

Strong multitasking, communication, and organizational skills.

Ability to own customer issues

Utilize active listening skills in order to take control and resolve

Adapt quickly to changing customer expectations and needs

Self-starter who is comfortable taking initiative

Strong decision-making abilities

Strong analytical skills

Excellent communication skills

Ability to navigate multiple computer applications and work from a dual monitor setup

WORK EXPERIENCE

Client Service Representative

Computershare- Tempe, AZ -January 2017 to Present

Research account and transaction information and records to resolve issues and discrepancies.

Provides documentation on customer activities and information on products and services.

Uses multiple computer systems to locate, interpret, and communicate information to provide exceptional customer service.

Provide up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers.

Customer Service Representative

Adecco (Shutterfly)-Tempe, AZ-October 2017 to December 2017

Uphold the Shutterfly 100% Happiness Guarantee

Identify and recommend merchandising, site usability and policy improvements, based on customer feedback

Place, track and close orders through the Shutterfly/Tiny Prints order fulfillment system.

Respond and resolve in/outbound customer service inquires and issues via telephone, live chat and email.

Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.

Claims Representative

(Randstad)State Farm Insurance- Tempe, AZ- September 2017 to October 2017

Deliver a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas

Receive and process claim information, and communicate with internal and external customers via phone and other communication channels

Work in a team environment to handle and investigate low complexity/high volume work in a call center environment

Capture new loss reports using established processes

Handle claims meeting Express criteria, engage team leads as needed, and route claims to other segments

Utilize the applicable job resources, expertise, and tools to process and document lower-complexity claims

Gather information and explain coverage and claim processes on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing for payments as appropriate

Coordinate with team leads for coaching and other claim handling questions

Customer Account Advisor

Consumer Cellular- Tempe, AZ –May 2015 to July 2015

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Open customer accounts by recording account information.

Maintain customer records by updating account information.

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintain financial accounts by processing customer adjustments.

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Credit Card Fraud Analyst

Macy’s Credit Department-Tempe, AZ- November 2014 to May 2015

Analyze transaction patterns and respond quickly to high-risk situations

Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss

Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls

Process Lost/Stolen account calls

Maintain daily and monthly performance standards, including those pertaining to quality and quantity

Perform all other miscellaneous duties as assigned

SSP America

Line Cook-Phoenix, AZ- July 2014 to November 2014

Set up station quickly and efficiently prep work

Prepare and serve food in compliance with establishment standards

Maintain a prepared and sanitary work area at all times

Infineon Technologies

Warehouse Technician-Mesa, AZ- July 2015-December 2016

Maintain and troubleshoot semiconductor production equipment, including wafer wet cleans

Utilize diagrams for troubleshooting semiconductor equipment

Perform gas cylinder change outs

Follow and improve on maintenance procedures

Security Officer

CJ Security Service - Nanuet, NY - June 2009 to June 2014

Responsibilities

Performed routine patrols as required

Security experience with a variety of venues

Utilized computers and monitoring systems to perform duties

Operations Assistant

Strauss Paper Company - Port Chester, NY - November 2007 to June 2009

Responsible for providing pricing, expediting, and purchasing assistance.

Entered contracts for vendor rebates; processed leases from sales and marketing.

Utilized Trend System for all functions.

Inventory management

Warehouse Technician

Spellman High Voltage Electronics Corp - Valhalla, NY - June 2006 to November 2007

Responsible for providing technical support.

Duties included daily inventory cycle counts, researching and resolving discrepancies.

Utilized the Glovia Systems for all functions.

Shipping and receiving duties

Warehouse Supervisor

Dealer Tire - Yonkers, NY - November 2004 to March 2006

Duties included shipping and receiving and processing customer orders.

Managing and organizing inventory, cycle counts, and resolving discrepancies.

Preparing daily inventory reports, updating records via computer, and security.

Supervised a staff of 5 warehouse associates and 6 delivery drivers; training staff in all areas of operation,

prepared time sheets; training of new managers.

Utilized JD Edwards System for all functions.

EDUCATION

Airframe and Powerplant certificate

Chandler-Gilbert Community College - Mesa, AZ

2014 to 2016

ADDITIONAL INFORMATION

• Computer skills: MS Office .. JD Edwards .. SAP & Clearview .. Glovia



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