Gilbert, AZ *****
firstname.lastname@example.org - 480-***-****
Excellent communication and people skills; problem solving skills.
Performing office support
Strong multitasking, communication, and organizational skills.
Ability to own customer issues
Utilize active listening skills in order to take control and resolve
Adapt quickly to changing customer expectations and needs
Self-starter who is comfortable taking initiative
Strong decision-making abilities
Strong analytical skills
Excellent communication skills
Ability to navigate multiple computer applications and work from a dual monitor setup
Client Service Representative
Computershare- Tempe, AZ -January 2017 to Present
Research account and transaction information and records to resolve issues and discrepancies.
Provides documentation on customer activities and information on products and services.
Uses multiple computer systems to locate, interpret, and communicate information to provide exceptional customer service.
Provide up to date and accurate information by utilizing knowledge of internal systems to source, interpret and communicate information to customers.
Customer Service Representative
Adecco (Shutterfly)-Tempe, AZ-October 2017 to December 2017
Uphold the Shutterfly 100% Happiness Guarantee
Identify and recommend merchandising, site usability and policy improvements, based on customer feedback
Place, track and close orders through the Shutterfly/Tiny Prints order fulfillment system.
Respond and resolve in/outbound customer service inquires and issues via telephone, live chat and email.
Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.
(Randstad)State Farm Insurance- Tempe, AZ- September 2017 to October 2017
Deliver a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas
Receive and process claim information, and communicate with internal and external customers via phone and other communication channels
Work in a team environment to handle and investigate low complexity/high volume work in a call center environment
Capture new loss reports using established processes
Handle claims meeting Express criteria, engage team leads as needed, and route claims to other segments
Utilize the applicable job resources, expertise, and tools to process and document lower-complexity claims
Gather information and explain coverage and claim processes on liability, PIP/MPC, UMPD, physical damage coverages, and initiate auto processing for payments as appropriate
Coordinate with team leads for coaching and other claim handling questions
Customer Account Advisor
Consumer Cellular- Tempe, AZ –May 2015 to July 2015
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Credit Card Fraud Analyst
Macy’s Credit Department-Tempe, AZ- November 2014 to May 2015
Analyze transaction patterns and respond quickly to high-risk situations
Identify changing fraud trends, document and report to appropriate department personnel in a timely manner to assist in the reduction of fraud loss
Verify account activity and take appropriate action to minimize potential fraud loss and customer inconvenience as well as controlling and managing calls
Process Lost/Stolen account calls
Maintain daily and monthly performance standards, including those pertaining to quality and quantity
Perform all other miscellaneous duties as assigned
Line Cook-Phoenix, AZ- July 2014 to November 2014
Set up station quickly and efficiently prep work
Prepare and serve food in compliance with establishment standards
Maintain a prepared and sanitary work area at all times
Warehouse Technician-Mesa, AZ- July 2015-December 2016
Maintain and troubleshoot semiconductor production equipment, including wafer wet cleans
Utilize diagrams for troubleshooting semiconductor equipment
Perform gas cylinder change outs
Follow and improve on maintenance procedures
CJ Security Service - Nanuet, NY - June 2009 to June 2014
Performed routine patrols as required
Security experience with a variety of venues
Utilized computers and monitoring systems to perform duties
Strauss Paper Company - Port Chester, NY - November 2007 to June 2009
Responsible for providing pricing, expediting, and purchasing assistance.
Entered contracts for vendor rebates; processed leases from sales and marketing.
Utilized Trend System for all functions.
Spellman High Voltage Electronics Corp - Valhalla, NY - June 2006 to November 2007
Responsible for providing technical support.
Duties included daily inventory cycle counts, researching and resolving discrepancies.
Utilized the Glovia Systems for all functions.
Shipping and receiving duties
Dealer Tire - Yonkers, NY - November 2004 to March 2006
Duties included shipping and receiving and processing customer orders.
Managing and organizing inventory, cycle counts, and resolving discrepancies.
Preparing daily inventory reports, updating records via computer, and security.
Supervised a staff of 5 warehouse associates and 6 delivery drivers; training staff in all areas of operation,
prepared time sheets; training of new managers.
Utilized JD Edwards System for all functions.
Airframe and Powerplant certificate
Chandler-Gilbert Community College - Mesa, AZ
2014 to 2016
• Computer skills: MS Office .. JD Edwards .. SAP & Clearview .. Glovia