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Administrative Assistant Customer Care

Knightdale, NC
October 23, 2018

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Highly ambitious Administrative Assistant with a high level of integrity with a background in Marketing Public Relations, and Community Action. Expertise in Customer Relations and client’s needs assessment


Word Perfect, Excel, M.I.S, Office Management, Customer Care, Client Services, telephone etiquette, and filing.

I worked daily in a Customer care role, answering the phone, and solving problems or referring clients to the right organization. Worked in Excel making schedules, appointment logs, and spend down logs. Worked with the M.I.S. system looking up clients and putting their information into the system. Also ran reports in the M.I.S. system to make it the names and amounts spent on each client was correct.


Conduent Humana Call Center August 2018 - Current

Working with Humana Members to refill prescriptions on a daily basis. Referring members to other departments as needed for other assistance that may be needed.

Pemiscot County Outreach Coordinator Mar 2015 - Jun 2018

Delta Area Economic Opportunity Corporation Portageville, Missouri

Managed an office of three employees. Worked directly with clients to help assist them with their situations. Worked with the homeless by placing them in shelters or providing hotel stays.

Community Resource Developer Oct 2013 - Mar 2015

Delta Area Economic Opportunity Corporation Portageville, Missouri

Worked with Community Partners such as Salvation Army, Pemiscot Initiative Network (P.I.N), Division of Senior Services, and Division of Youth Services. Together we worked hand in hand with many community partners.

Public Relations Specialist Jun 2011 - Sep 2013

White & Associates Home Assistance Caruthersville, MO

Met with potential clients to help them sign up for in home services. Initiated contact with the State, petitioned on behalf of the clients. Handed out information about the in- home service and met with public figures to discuss the importance of Medicaid, SNAP benefits, and other low- income services for those who were in need.

Community Service Representative May 2010 - Oct 2013

Delta Area Economic Opportunity Corporation Portageville, Missouri

Answered the phone and forwarded calls to the right representatives, filed client files, worked on client applications for Energy Assistance, and performed basic office duties.

Marketing Representative Jan 1999 - Jan 2008

Casino Aztar Caruthersville, MO

Worked on spread sheet's in Excel, typed up and sent out different promotions using Microsoft word, filed different forms for the department, and worked hand and hand with different groups to set up and promote different bands, and organizations that the casino would be hosting.


Associate of Applied Science: Business Administration/Entrepreneurship 2017

Kaplan University Chicago, Illinois


Was a member of the Salvation Army Board, Worked hand in hand with Catholic Charities, Pemiscot Initiative Network (P.I.N.), Division of Youth Services, and Division of Senior Services. Was a member of MoCan which is a Community Action Network.

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