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Customer Service Sales Representative

San Antonio, TX
October 23, 2018

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Igor Gryb


Work Experience:

UVM Medical Center, Burlington, VT 03/2017 - 06/2018

Position: Registration Representative

Responsibilities: admitting patients, acquiring signatures for billing, verifying insurance information, faxing notifications to insurance companies, mailing forms and letters

Achievements: average rating of 95% on accuracy audits, restructured scripting on two important forms to favor ease of comprehension and conciseness

Maplefields at the Airport, Burlington, VT 05/2016 - 03/2017

Position: Assistant Manager

Responsibilities: recording inventory, maintaining displays, providing customer service, cash-handling, training new hires

Achievements: increased daily sales by over 25% ($600+), slashed product waste after monitoring evening and night shift sales

YMCA, Downtown Montreal, QC 08/2012 - 08/2015

Position: Customer Service/Sales Representative

Responsibilities: selling memberships (P.O.S) and building customer loyalty

Achievements: trained two new hires in 75% of the typical training time


Dawson College, Montreal, QC 09/2012 - 05/2014

Associates Degree in Communications

Focus: Linguistics

Graduated with Honors in Spring 2014


Soft Skills: organization, team work, leadership, attention to detail

Computer literacy: HTML/CSS/JavaScript, SQL

Software: Prism/EPIC (EMR/EHR data entry systems), Excel, Word, Outlook, all internet browsers

Hardware: printers, scanners, fax machines, office phones, 10-key calculators, certified mailing


English (speaking/writing: fluent), French (speaking/writing: fluent), Russian (speaking: fluent/ writing: basic)

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