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Customer Service Representative

Location:
Brooklyn, NY
Posted:
October 23, 2018

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Resume:

AnnMarie Rattigan

*** ******* ******

Brooklyn, NY 11207

Home: 718-***-**** Cell: 917-***-**** Email: ac7g82@r.postjobfree.com

Operations/Compliance Specialist

With ability to successfully achieve organizational goals

Experienced professional with strong processing, reporting and computer skills. Background of applying knowledge of policies, procedures, and government regulations to successfully ensure compliance. Degree in Paralegal Studies.

Operations

Compliance

Research

Computer Skills

Transaction Processing

Problem Identification and Resolution

Credit /Risk

Report Preparation

Tracking

Database Management

Invoice Processing/Billing

COMPUTER SKILLS: Microsoft Word, Microsoft Excel, Microsoft Access, Outlook

JPMorgan Chase Systems: Credit Risk Infrastructure Systems, ARC, CRRT, Exposure Now, Client Central; Core Custody System Titan & Cosmic, Global Funds Control, Implementation Manager and Account Product & Setup account systems

PROFESSIONAL EXPERIENCE

JPMORGAN CHASE BANK, New York, NY 1998 – 2015

Treasury & Securities Services

Sr. Operations/Compliance Coordinator

Process and review requests to open new Custody and Trust agreement accounts to ensure compliance with internal policy and procedures as well as government regulations

Manage and administer invoice billing payments for legalization of markets documentation

Maintain accurate record ledger on invoices on a weekly basis to identify clients

Create and maintain complete database of waive and missing documents

Generate monthly reports for all account openings, closings and name changes to track all new activity

Update Annual Review and Account (ARC) Linkages to Exposure Now system with current information

Maintain Credit Review files to ensure up-to-date information

Serve as a Liaison with the Relationship Management and Client Service teams to ensure the deadlines are met with complete information

KAYE, SCHOLER, FIERMAN, HAYS, & HANDLER, LLP. New York, NY

Law Office Clerk 1997

Conferred with attorney on court decisions and documents to determine support information needed

Obtained required critical court documents and information on clients

Conducted extensive research on previous court cases to support attorney

MITZI INTERNATIONAL, New York, NY

Customer Service Representative 1994-1996

Accurately processed client billing and quickly resolved issues with clients

Processed large volume purchase orders for twenty-five sales representatives

EDUCATION:

Associate Degree in Paralegal Studies, Stenotype Academy



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