No* lawanson crescent off kayode street onipanu ilupeju, lagos, Off David mark road behind hilltop model school maitumbi minna, Niger state,
To always contribute my quota in any organization I find myself. To constantly & consistently exceed the needs of my customers & employers. To meet organizational goals while improving myself using my experience & skill. To be able to have a firm of my own in the next 5 years. Learning, Challenges and achieving Results. EXPERIENCE IsonBpo Mtn Process Abeokuta Process
Customer care Executive
Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying and assessing customers’ needs to achieve satisfaction Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies Take the extra mile to engage customers
EDUCATION Ibrahim Badamasi Babangida University Lapai, Niger State Bsc Business administrationwith 2.76
Team management Good communication skill Effective listening skill Problem solving skill A good and dynamic team player Good Team player ACHIEVEMENTS
"Mtn How may I help you certification" National conference certification on
"contemporary issues in management science"
Clerical officer Niger state ministry of science and technology (2007-2011). Senior SYED ABDULLAHI
clerical officer Niger state hospital management board (2011-2014). Special Assistant, Office of the H.O.D English Department, C.O.E Minna, Niger state (2014-2015). Ministry Of Youths Development And Sports Abeokuta, Ogun State(2017-2018). Served as a Poll Assistant in the general election of 2007. Top20 inbound Customer care executive at IsonBpo Mtn Process Abeokuta(2017 till date). Mtn Lumos Customer care Agent at IsonBpo Mtn Process Abeokuta(2018 till date).
Fluent In English,Yoruba and Hausa
Analytical, Problem Solving, Interpersonal and Effective communication Skills. Ability to learn fast with a strong passion for excellence. Good computer appreciation.
An articulate graduate with experience in office work, customer service and teaching. Job Enthusiasm.
Excellent customer service delivery.
Date of Birth : 24/04/1990
Marital Status : Single
Nationality : Nigerian
Known Languages : English, Hausa and yoruba
Hobby : Palting or watching football, cooking, making friends, travelling and reading
REFERENCE Mrs Constance Ogunsanya - "IsonBpo Mtn Process Abeokuta " Assistant Manager Operations
DECLARATION I, Syed Abdullahi hereby declare that all the information contained in this resume is valid & true and can be called upon at any time if found wanting.