Cynthia Taylor

**** ******** ***

Zephyrhills, FL 33542

Cell Phone: 813-***-****

ac7g63@r.postjobfree.com

OBJECTIVE:

To obtain a leading position with opportunities for advancement and make a significant contribution to a team-oriented department, which will enable me to fully utilize my education, work experience, and professional skills.

QUALIFICATIONS:

General accounting and auditing as well as customer relations experience for over 25 years. Experience with SAP & Infinium programs. Proficient in Microsoft Word, Power Point, Excel and Outlook. Experience in Microsoft Project and Access. Strong leadership skills. 30 years of customer relation’s experience. My current role is responsible for making sure all pricing is correct for products at locations in the Great Lakes Area. This includes but not limited to Auditing, verifying pricing on Trade Letters and making sure all contracts are attached.

WORK HISTORY:

Coca-Cola Refreshments Inc.

Total time back at Coca Cola April 2017 – August 2018

Pricing Coordinator October 2017 – August 15, 2018

The Pricing Coordinator is responsible for, but not limited to the following responsibilities:

Reviews, inputs, and monitors all Trade Letters, Protected Pricing, and competitive pricing

activity against approved pricing

Reviews and researches all pricing overrides

Performs analysis and prepares reports on Promotional exceptions to include Sarbanes Oxley

requirements.

Maintains article grouping lists.

Set up new articles and maintain wholesales.

Reviews all pricing requests for appropriate approvals and supporting documentation in

accordance with NABU Pricing Policy.

Maintains pricing deadlines and calendar created and maintained grouping lists.

Coca-Cola Refreshments

Deduction Rep April 2017 – October 2017

Review all applicable deductions in portfolio; primarily local and branch customers.

Analyze cause of deduction and determine if deduction is legitimate or should be contested and presented again for collection.

Identify trends which would relate to the deduction.

Determines/identifies solutions to deduction causes.

Recommend plan of action to minimize/eliminate reoccurrence to appropriate team members.

Create documentation to write-off or re-bill as needed.

Provide semi and monthly reporting of deduction portfolio as required by management teams.

Maintain electronic storage files which contain various support documents or templates needed to process deductions.

Develop electronic customer profiles which include deduction history, contacts, re-bill requirements, and other information which might unique to that customer.

Utilize multiple databases and applications to investigate relevant pricing profiles. These would include Access, Excel, Margin Minder, BASIS, PAT, CMA agreements, Internet Web-sites

Bristol Myers Squibb July 2015 – March 2017

Clinical Services Grant Administrator

Responsible for the receipt and tracking of invoices from vendors and/or investigative sites

Resolves complex invoice issues with internal and external clients

Works with team members to confirm the appropriateness of invoices by confirming underlying contract/statement of work

Ensure team members complete timely approval of payments from individuals within operations with the appropriate Grant of Approval

Ensure team members determine appropriate payment terms for payment

Provides guidance and training on how to process invoices using appropriate Bristol-Myers Squibb (BMS) systems and/or coordination with outsourced/offshore service function for appropriate payment

Interact with sites and vendors on payment inquiries and their resolution

Analyze invoices and match up against contracts to make sure pricing matches

Create and monitor funds for clinical trials

Follow several email boxes for new invoices and new contracts to create or modify funds for new or increase of funds

Coca-Cola Refreshments Inc.

Total time February 2004 – July 2015

Pricing Coordinator June 2015 – July 2015

Created and maintained grouping list.

Set up new articles and maintain wholesales.

Analyzed and maintained price list

Provide both email and phone support to DSM’s

Process Article Integrity Reports

Set up new articles and maintain wholesales.

Reviews and researches all pricing overrides.

Performs analysis and prepares reports on Promotional exceptions to include Sarbanes Oxley requirements.

Reviews all pricing requests for appropriate approvals and supporting documentation in accordance with NABU Pricing Policy.

Maintains pricing deadlines and calendar.

Full Service Analyst January 2014 – June 2015

Reconcile data, complete period end processes and analyze month end balances to ensure appropriate allocation

Research all commission and vend rate related inquiries and take appropriate actions

Provide reporting to contracted customers for commission payments

Maintain full service outlets for specific fields, name, address, price list, credit frequency and credit to numbers

Verify that all non-matrix vend rates and commission have an approved RFA or the approval of the Director of initiatives

Create invoices for debit card customers monthly

Provide sales center with monthly/quarterly drafts for review and approval before commission payments processed.

Pricing Coordinator July 2007 – January 2014

Lead Pricing Coordinator for Odwalla transition - responsible for training others on the process

Assisted in developing BASIS in the creation of ODWALLA.

Created and maintained grouping list.

Set up new articles and maintain wholesales.

Analyzed and maintained price list

Track (via Excel) Price changes

Handle mailbox for all requests (new pricing and price changes)

Process PCR (PAT equivalent) using discounts

Provide both email and phone support to DSM’s

Process Article Integrity Reports

Monitor deposit/excise/CRV tax on outlets

Set up new articles and maintain wholesales.

Prepare weekly Pending Approver Report for all Senior Management via PAT Reporting.

Reviews, inputs, and monitors all Trade Letters, Protected Pricing, and competitive pricing activity against approved pricing

Reviews and researches all pricing overrides.

Performs analysis and prepares reports on Promotional exceptions to include Sarbanes Oxley requirements.

Reviews all pricing requests for appropriate approvals and supporting documentation in accordance with NABU Pricing Policy.

Maintains pricing deadlines and calendar.

Supervise and implement the CCNA program which has daily contact with CCNA employees as well as making sure PAT are created correctly and then entered correctly with correct pricing.

Senior Credit Rep – November 2005 – July 2007

Responsible for the maintenance of the A/R portfolio with credit lines ranging from $1 million and above via CARMS, BASIS, and SAP/R3 systems.

Analyze payment trends for risk exposure.

Research, reconciliation and collections of discrepant and delinquent balances attributed to pricing, CMA, shortage, or unidentified deductions.

Prepare debit/credit offsets, process journal entries, research misapplied or unidentified payments, verify and approve customer pricing (PAT) for re-bills. Respond to internal/external customer inquiries.

Work with KAM and CMA Analyst for prompt resolutions of customer issues.

Accounting Assistant – November 01, 2004 – October 31, 2005

Monitoring and analyze activity on Procurement Cards.

Analyze procurement statements to ensure cardholders are in compliance with the CCE policies and procedures.

Maintain, monitor usage and complete statistical audits for P-Cards for 7 different divisions.

Send audit finds to the appropriate divisions and the managers.

Verify and processed SAP for payments for CitiBank P-Cards.

Daily contact with employees and CitiBank regarding various issues with cardholders. Run various reports off Citibank’s’ Reporting system for our cardholders.

Assist with cash management completing various bank reconciliations. Positive Pay transmissions.

Canada- verified validity of checks that could be fraud. Verify amounts sent are correct.

USA - verify validity of checks that could be fraud. Verify amounts sent are correct.

Validation of Unmatched items - Completed Stop Pays – EFT.

Analyze payment records, adhere to due date requirements, communicate tax law changes to systems administrators and timely respond to notices.

Payroll Garnishment Admin – Febuary 23, 2004 – October 31, 2004

Processed all employee (20,000) child support garnishments.

Entered new garnishments into Infinium payroll system on daily basis.

Create uploads and complete adjustments as necessary.

Verified with A/P system to make sure payments being processed and sent to correct vendors on all employees.

Completed A/P process in a new system (07/04) SAP.

Complete audits and calculations to determine correct amount of money due to vendor/EE.

Cardinal Pharmaceutical Distribution March 2002 – February 2004

Contracts Administrator/Customer Service Representative

Review accounts to assure that the contracts are attached to the account properly.

Maintain all of our retail accounts and answer all customers quote questions in regards to contract pricing and issues.

Audit accounts and prepare credit & rebills as necessary.

Help with the creating our new credit & rebill system by being a beta site.

Maintained all of our Florida Hospital accounts for the State of Florida.

Answer and assist 100+ calls daily calls are regarding the following issues, reporting shorts, damaged goods, returns, delivery issues and order pharmaceuticals.

Keep daily stats of incoming calls.

Utilize 2 different computer programs for order and checking stock.

AT&T Broadband Services, Tampa, Florida July 2000 - October 2001

Executive Assistant:

Assist and support the Executive Director of Sales for the Eastern United States region.

Supervised other Administrative Assistants in other states to their time off and training and submission of reports.

Assist the project management team in preparing and maintaining Excel spreadsheets to keep track of statuses.

Prepare, manage and maintain the weekly and monthly sales forecast, sales completed report and prospect reports for the region.

Manage correspondence for Executive Director.

Maintain personnel records including the tracking of vacations and absences.

Coordinate travel arrangements for Eastern Region Directors and other employees.

Supervised and conducted training for new Administrative Assistants nationally. Prepare, review and process expense vouchers for payment.

Reconcile and track Procurement Card purchases.

Nextlink Communications April 2000 – July 2000

Order Fulfillment Coordinator

Compile and process work orders into SIMS (Service Installation Management System).

Complied and built accurate billing profiles and account setup.

Maintained telephone number reservation database.

Oversaw activation of 411 listings, 911 listings, operator services, Toll-free CARE, and calling cards. Achieved timely resolution of trouble or installation problems by interfacing with switch technicians and outside vendors.

Confirmed accuracy and completeness of information provided by sales and the site engineers.

Maintain technically accurate, organized and complete work orders on a timely basis.

Kept an accurate schedule used by operations to complete installations.

AT&T Local Services March 1999 – December 1999

Administrative Assistant

Assisted and supported the Sales Manager and his Sales Team of 12 Account Executives.

Supervised other Administrative Assistants in other states to their time off and training and submission of reports.

Prepared sales reports on a weekly and monthly basis. Maintained personnel reports and employee evaluation files.

Prepared payroll and travel expense reports.

Revenue Specialist II

State of Florida Division of Revenue August 1998 – March 1999

Investigated and evaluated cases involving the non-payment of child support to determine what action should be taken. Negotiated lump-sum child support payments with delinquent non-custodial parent.

Total Time at State of Delaware Employment February 1990 – June 1998

Account Technician, Child Support Enforcement Specialist and Third Party Analyst (Medicaid)

State of Delaware, Dover Delaware September 1991 – June 1998

Prepared petitions for submission to court concerning support and enforcement.

Counseled clients on the processes of obtaining and enforcing child support orders.

Scheduled daily appointments with and assisted clients in filling out paperwork to be sent to other states to aid in processing new child support claims and paternity establishment.

Represented the State of Delaware and the client during mediation.

Completed audits on accounts to determine correct amount owing.

Trained new employees on methods used for case processing and accounting.

Contacted insurance companies to verify insurance coverage.

Pursued insurance companies to get reimbursed for claims paid out because Medicaid is considered the last resource insurance.

Family Court

State of Delaware, Dover, Delaware February 1990 – September 1991

Managed and maintained records department.

Greeted customers and pulled their records for their review.

Dealt with private investigators, mediators, lawyers and judges on a daily basis.

Business Development

Understanding Telecommunications Technology

Computer Telephony Integration

Data Communications Services

Financial Code Consultant Training

Project Management Tools & Techniques

COMPUTER SKILLS:

Microsoft PowerPoint Microsoft Excel Lotus Notes

Microsoft Word Microsoft Access Windows 2010

Microsoft Outlook 98 Microsoft Works Microsoft Project

SAP Infinium ONYX

CRM

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