KW

Kaitlyn Wallace

Professional Summary

Experienced customer service professional with strong leadership and relationship-building skills. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Law Enforcement, and Retail. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking employee considered highly ambitious and capable of maximizing brand awareness. Fast learner with incredible attention to detail. Work History

Journeys - Retail Sales Associate

Cary, NC

11/2007 - 02/2008

Athlete's Foot - Retail Sales Associate

Fuquay-Varina, NC

02/2008 - 04/2008

Harris Teeter Supermarkets Inc. - Retail Sales Associate Fuquay-Varina, NC

04/2008 - 06/2010

ac7g5y@r.postjobfree.com

919-***-****

317 Landover Ln Four Oaks, NC 27524

Skills

Education

2009

Fuquay-Varina High School

Fuquay-varina, NC

High School Diploma

2012

Central Carolina Community College

Sanford, NC

Basic Law Enforcement Training

2011

Lenoir Community College

Kinston, NC

Provided excellent customer service to cultivate loyalty and satisfaction.

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Answered customer telephone calls promptly and in an appropriate manner.

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Provided excellent customer service to cultivate loyalty and satisfaction.

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● Welcomed customers into the store and helped them locate items. Answered customer telephone calls promptly and in an appropriate manner.

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Provided excellent customer service to cultivate loyalty and satisfaction.

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● Verified that all customers received receipts for their purchases. Prioritized helping customers over completing other routine tasks in the store.

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● Alerted customers to upcoming sales events and promotions.

● Built relationships with customers to increase likelihood of repeat

● Public speaking

● Project management

● Extremely organized

● Strong verbal communication

● Self-motivated

● Clerical support

● Conflict resolution

● Client assessment and analysis

Interpersonal and written

communication

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● Team leadership

● Report writing

● Document scanning

● Data entry

● Team liaison

Lowes Foods LLC - Customer Service Associate

Raleigh, NC

06/2010 - 03/2011

Lowes Foods LLC - Customer Service Associate

Raleigh, NC

06/2010 - 03/2011

CenterPeace Home HealthCare & Companion Services LLC - Patient Care Technician

Fuquay-Varina, NC

03/2011 - 01/2012

Harnett Health - Patient Service Representative

Lillington, NC

06/2011 - 08/2012

business. Emergency Medical Technician- Basic

Recommended merchandise to customers based on their needs and preferences.

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Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.

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Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

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● Adhered to all company policies procedures and safety standards.

● Responded to all customer inquiries thoroughly and professionally. Performed front-end operations, including cashier supervision, counting and organizing money, and employee scheduling.

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Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.

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Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

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● Adhered to all company policies procedures and safety standards.

● Responded to all customer inquiries thoroughly and professionally. Performed front-end operations, including cashier supervision, counting and organizing money, and employee scheduling.

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Documented observations and baseline measurements in medical records.

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Cared for patients by providing in home assistance, personal care and ambulation.

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Interacted effectively with patients, families, and staff to deliver a high level of customer service and teamwork.

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● Assisted patients in filling out check-in and payment paperwork. Evaluated patient care needs, prioritized treatment, and maintained patient flow.

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Managed various general office duties such as answering multiple telephone lines, completing treatment forms and assisting the triage nurse.

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Langdon Farms - Customer Service Manager

Dunn, NC

01/2013 - 09/2013

Town of Coats - Customer Service Representative/Police Officer Coats, NC

06/2013 - 12/2013

Town of Benson - Police Officer

Benson, NC

12/2013 - 12/2014

Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.

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Verified important patient information such as identity, insurance and reason to be seen for entry into the patient management system.

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Responded to customer requests with friendly, knowledgeable service and support.

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Head of marketing for this small business. Created and oversaw marketing products such as t-shirts, signs, social media posts, etc.

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Updated customer orders from start to finish in an accurate and timely manner.

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● Scheduled staff shifts to cover peaks and lulls in customer inquiries.

● Trained staff on operating procedures and company services. Completed documentation and accounting responsibilities each day and generated weekly reports detailing activities.

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● Direct assistant to the Town Clerk on a part time basis. Processed water bill payments, addressed customer concerns, answered telephone calls, directed messages to proper town departments, assisted with Parks and Rec department sign ups, etc.

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● Was also a Police Officer on a part time basis.

Duties as a police officer included: ensuring safety of town residents by patrolling all areas of town, responding to calls for service, routinely checking in with town businesses, filing reports and following up on same, etc.

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Responded immediately to calls involving automobile accidents and criminal activity.

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● Checked all vehicle equipment for proper functioning prior to use.

● Apprehended offenders and conducted interviews and interrogations.

● Conducted preliminary investigations at the scenes of major crimes. Investigated and reported crimes, accidents, offenses and damage to property.

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Issued traffic citations and electronic tickets for violations of traffic laws.

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● Secured crime scenes, gathered evidence and questioned witnesses. Apprehended suspects, read Miranda Rights and transported offenders to jail.

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Town of Benson - Police Officer (C.O.P.S Officer)

Benson, NC

12/2014 - 05/2016

C.O.P.S. Stands for Community Oriented Policing Services Town of Benson - Police Sergeant

Benson, NC

05/2016 - Current

Ran personnel recruitment background investigations and interviewed potential job candidates.

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● Assisted in special investigations and crime prevention programs. Held monthly Community Watch Program meetings in different parts of town.

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Was directly in charge of Community Day planning, scheduling, and operations.

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Was directly in charge of a youth program titled “Friday Night Hoops” which involved marketing in order to gain attendance and awareness of event. Event was held weekly during the summer season.

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Held quarterly Business Watch Meetings which included marketing to every business in the Town of Benson, scheduling guest speakers, setting up for the events, etc.

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● Responded to calls in both routine and emergency situations.

● Noted and followed up on any unusual behavior.

● Processed and logged accurate and detailed incident reports. Prevented crimes through careful observation and investigation of suspicious and unusual behavior.

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● Directly supervised approximately 4 employees.

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