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Customer Service Sales

Location:
Clayton, NC
Posted:
October 23, 2018

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Resume:

KW

Kaitlyn Wallace

Professional Summary

Experienced customer service professional with strong leadership and relationship-building skills. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Law Enforcement, and Retail. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking employee considered highly ambitious and capable of maximizing brand awareness. Fast learner with incredible attention to detail. Work History

Journeys - Retail Sales Associate

Cary, NC

11/2007 - 02/2008

Athlete's Foot - Retail Sales Associate

Fuquay-Varina, NC

02/2008 - 04/2008

Harris Teeter Supermarkets Inc. - Retail Sales Associate Fuquay-Varina, NC

04/2008 - 06/2010

ac7g5y@r.postjobfree.com

919-***-****

317 Landover Ln Four Oaks, NC 27524

Skills

Education

2009

Fuquay-Varina High School

Fuquay-varina, NC

High School Diploma

2012

Central Carolina Community College

Sanford, NC

Basic Law Enforcement Training

2011

Lenoir Community College

Kinston, NC

Provided excellent customer service to cultivate loyalty and satisfaction.

Answered customer telephone calls promptly and in an appropriate manner.

Provided excellent customer service to cultivate loyalty and satisfaction.

● Welcomed customers into the store and helped them locate items. Answered customer telephone calls promptly and in an appropriate manner.

Provided excellent customer service to cultivate loyalty and satisfaction.

● Verified that all customers received receipts for their purchases. Prioritized helping customers over completing other routine tasks in the store.

● Alerted customers to upcoming sales events and promotions.

● Built relationships with customers to increase likelihood of repeat

● Public speaking

● Project management

● Extremely organized

● Strong verbal communication

● Self-motivated

● Clerical support

● Conflict resolution

● Client assessment and analysis

Interpersonal and written

communication

● Team leadership

● Report writing

● Document scanning

● Data entry

● Team liaison

Lowes Foods LLC - Customer Service Associate

Raleigh, NC

06/2010 - 03/2011

Lowes Foods LLC - Customer Service Associate

Raleigh, NC

06/2010 - 03/2011

CenterPeace Home HealthCare & Companion Services LLC - Patient Care Technician

Fuquay-Varina, NC

03/2011 - 01/2012

Harnett Health - Patient Service Representative

Lillington, NC

06/2011 - 08/2012

business. Emergency Medical Technician- Basic

Recommended merchandise to customers based on their needs and preferences.

Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.

Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

● Adhered to all company policies procedures and safety standards.

● Responded to all customer inquiries thoroughly and professionally. Performed front-end operations, including cashier supervision, counting and organizing money, and employee scheduling.

Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.

Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

● Adhered to all company policies procedures and safety standards.

● Responded to all customer inquiries thoroughly and professionally. Performed front-end operations, including cashier supervision, counting and organizing money, and employee scheduling.

Documented observations and baseline measurements in medical records.

Cared for patients by providing in home assistance, personal care and ambulation.

Interacted effectively with patients, families, and staff to deliver a high level of customer service and teamwork.

● Assisted patients in filling out check-in and payment paperwork. Evaluated patient care needs, prioritized treatment, and maintained patient flow.

Managed various general office duties such as answering multiple telephone lines, completing treatment forms and assisting the triage nurse.

Langdon Farms - Customer Service Manager

Dunn, NC

01/2013 - 09/2013

Town of Coats - Customer Service Representative/Police Officer Coats, NC

06/2013 - 12/2013

Town of Benson - Police Officer

Benson, NC

12/2013 - 12/2014

Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.

Verified important patient information such as identity, insurance and reason to be seen for entry into the patient management system.

Responded to customer requests with friendly, knowledgeable service and support.

Head of marketing for this small business. Created and oversaw marketing products such as t-shirts, signs, social media posts, etc.

Updated customer orders from start to finish in an accurate and timely manner.

● Scheduled staff shifts to cover peaks and lulls in customer inquiries.

● Trained staff on operating procedures and company services. Completed documentation and accounting responsibilities each day and generated weekly reports detailing activities.

● Direct assistant to the Town Clerk on a part time basis. Processed water bill payments, addressed customer concerns, answered telephone calls, directed messages to proper town departments, assisted with Parks and Rec department sign ups, etc.

● Was also a Police Officer on a part time basis.

Duties as a police officer included: ensuring safety of town residents by patrolling all areas of town, responding to calls for service, routinely checking in with town businesses, filing reports and following up on same, etc.

Responded immediately to calls involving automobile accidents and criminal activity.

● Checked all vehicle equipment for proper functioning prior to use.

● Apprehended offenders and conducted interviews and interrogations.

● Conducted preliminary investigations at the scenes of major crimes. Investigated and reported crimes, accidents, offenses and damage to property.

Issued traffic citations and electronic tickets for violations of traffic laws.

● Secured crime scenes, gathered evidence and questioned witnesses. Apprehended suspects, read Miranda Rights and transported offenders to jail.

Town of Benson - Police Officer (C.O.P.S Officer)

Benson, NC

12/2014 - 05/2016

C.O.P.S. Stands for Community Oriented Policing Services Town of Benson - Police Sergeant

Benson, NC

05/2016 - Current

Ran personnel recruitment background investigations and interviewed potential job candidates.

● Assisted in special investigations and crime prevention programs. Held monthly Community Watch Program meetings in different parts of town.

Was directly in charge of Community Day planning, scheduling, and operations.

Was directly in charge of a youth program titled “Friday Night Hoops” which involved marketing in order to gain attendance and awareness of event. Event was held weekly during the summer season.

Held quarterly Business Watch Meetings which included marketing to every business in the Town of Benson, scheduling guest speakers, setting up for the events, etc.

● Responded to calls in both routine and emergency situations.

● Noted and followed up on any unusual behavior.

● Processed and logged accurate and detailed incident reports. Prevented crimes through careful observation and investigation of suspicious and unusual behavior.

● Directly supervised approximately 4 employees.



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