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**** ******** ** *** ***, Rego Park, New York 11374 347-***-**** ac7g5h@r.postjobfree.com Customer Service Strong communication skills and ability to work with clients. Excellent at handling clients in person and on the telephone. Work very well with company members as a team player. Strong point listening carefully to clients and ability to help them with what they want so customer is satisfied with experience. Straightforwardness, honesty and creating a feeling of confidence is the best way to deal with the client. In my past work, I dealt with many multitasking, deadlines, challenging and demanding personalities but being calm with the client was the best was to handle any situation. Owned Portafiori Floral Design and want to take a hiatus from the flower business. Handled all aspects of the business-supervised staff and handled sales, client contact and all types of events. Attentive Customer Service Representative with 20 years achieving Customer service satisfaction and Customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Negotiation

Interpersonal communication

Exceptional communication skills

Customer service

Telemarketing

Strong client relations

Sales

Prospecting

Mediation capability

Credit card processing

Administrative support

Quality assurance and control

Creative problem solver

Order fulfillment

Floral Designer, 02/2018 to 05/2018

Plantshed – New York, New York

Worked closely with clients on the phone and in person to create the flower arrangement to their specifications.

Very good at working with clients, great communication skills. Sales Associate, Customer Service And Head Designer, 11/2016 to 12/2017 Columbia Florist – New York, New York

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Worked with clients from initial phone call to finish of product. Dealt with all issues that came up with clients.

Created all the designs for the company.

Company Owner, 01/1991 to 10/2016

Portafiori Flowers LLC – New York, New York

Worked with clients, created sales for business and organized and supervised staff. Ran and supervised many successful projects.

Worked with very notable New York City Clientele.

High School Diploma: 1974

Bishop Loughlin - Brooklyn, N.Y.

B.A., 1978

Hunter College Of The City University Of New York - New York, NY References available on request.

Clients included Miss Joan Rivers, Salvatore Ferragamo, Macy's Annual and Special Events, NBC, New York University, Toyota, E TV and TV Guide.

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