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Office Assistant Customer Service

Arnold, MD
October 23, 2018

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Robyn S. Castille

**** ****** ***** *****

Arnold, MD 21012

H 410-***-****

C – 410-***-****



Professional Experience

To obtain a profession position within an organization that will allow me to showcase my exceptional administrative, organizational, and customer focused skills


Therapeutic Health Associates,

Annapolis, Maryland

12/2017 to Present

Greet Patients

Answer phones

Update records; filing and scanning current patient information

Schedule and cancel office appointments

Temporary Office Assistant

Anne Arundel Dermatology,

Annapolis, Maryland

11/2014 – 1/2015

Scheduled appointments and greeted patients

Handled office finances including co-payments and evening deposits

Coordinated business flow, directed patients to proper locations allowing for an efficient and pleasant office visit

Office Assistant

Anne Arundel Medical Center,

Annapolis, Maryland

10/2011 – 04/2013

Greeted patients and scheduled appointments

Managed high volume registrations assisting an average of 50 to 100 patients daily

Processed office payments; handled cash and credit transactions generating patient invoices

Verified patient insurance information, certifying that patient insurance coverage was current and accurate

Data Entry; updated patient profiles after each visit keeping customer files up to date

Internal office administrator; managed office special projects and maintained staff calendars


Anne Arundel Gastroenterology Associates,

Annapolis, Maryland

01/2008 – 08/2011

Patient services administrator; answered incoming patient calls and emails

Office operations assistant; coordinated office maintenance to ensure workplace ran smoothly and efficiently

Customer correspondence coordinator; composed and mailed detailed instructions to incoming patients outlining upcoming surgical procedures

Customer Relations; offered informative and calming support to all patients helping to remove anxieties usually associated with upcoming medical procedure.

Customer Service Agent

USAirways Express,

Arlington, Virginia

01/1994 – 4/2007

Coordinated passenger check-ins and boarding

Problem solving; effectively provided alternate itineraries and tickets to passengers needing to change flights due to weather or mechanical issues

Customer Relations; calmly handled customer complaints offering creative and sensitive support to distressed passengers


High School Diploma

Bowie High School, Bowie, Maryland

June 1987

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