Robyn S. Castille
Arnold, MD 21012
C – 410-***-****
E- ac7g4w@r.postjobfree.com
Objective
Professional Experience
To obtain a profession position within an organization that will allow me to showcase my exceptional administrative, organizational, and customer focused skills
Receptionist
Therapeutic Health Associates,
Annapolis, Maryland
12/2017 to Present
Greet Patients
Answer phones
Update records; filing and scanning current patient information
Schedule and cancel office appointments
Temporary Office Assistant
Anne Arundel Dermatology,
Annapolis, Maryland
11/2014 – 1/2015
Scheduled appointments and greeted patients
Handled office finances including co-payments and evening deposits
Coordinated business flow, directed patients to proper locations allowing for an efficient and pleasant office visit
Office Assistant
Anne Arundel Medical Center,
Annapolis, Maryland
10/2011 – 04/2013
Greeted patients and scheduled appointments
Managed high volume registrations assisting an average of 50 to 100 patients daily
Processed office payments; handled cash and credit transactions generating patient invoices
Verified patient insurance information, certifying that patient insurance coverage was current and accurate
Data Entry; updated patient profiles after each visit keeping customer files up to date
Internal office administrator; managed office special projects and maintained staff calendars
Receptionist/Operator
Anne Arundel Gastroenterology Associates,
Annapolis, Maryland
01/2008 – 08/2011
Patient services administrator; answered incoming patient calls and emails
Office operations assistant; coordinated office maintenance to ensure workplace ran smoothly and efficiently
Customer correspondence coordinator; composed and mailed detailed instructions to incoming patients outlining upcoming surgical procedures
Customer Relations; offered informative and calming support to all patients helping to remove anxieties usually associated with upcoming medical procedure.
Customer Service Agent
USAirways Express,
Arlington, Virginia
01/1994 – 4/2007
Coordinated passenger check-ins and boarding
Problem solving; effectively provided alternate itineraries and tickets to passengers needing to change flights due to weather or mechanical issues
Customer Relations; calmly handled customer complaints offering creative and sensitive support to distressed passengers
Education
High School Diploma
Bowie High School, Bowie, Maryland
June 1987