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Customer Service Human Resources

Columbia, SC
October 23, 2018

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Jessica Dianna Neal

**** **** ***** ***** **. Apt# 103 Charlotte, NC 28216 803-***-****

Summary: recruiting experience, willingness to accept the most effective role. Provides job candidates by screening, interviewing, and testing applicants; maintaining personnel records. High energy and outgoing with a dedication to positive customer relations. Employee relations, performance management, coordinating and communicating with internal staff and external customers. High motivated excellent work ethics skills. skilled at multi-tasking and strong attention to details. Impeccable phone manners.


Superior communication skills; comfortable interacting with professionals at all levels

Successfully completed courses in: Principles of Human Resources, HR Training & Development, and Principles of Management

Experience in using SharePoint system

Banking experience

High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service

Highly responsible and reliable, upbeat, friendly and positive


Johnson & Wales University, Charlotte, NC

Bachelor of Science, Business Management,

Concentration: Human Resource Management GPA: 3.3/4.0

Graduated 5/20/2015

Gardner-Webb University, Charlotte NC

MBA, Business Administration/Online

August 10, 2015/Now


I verify Security Charlotte. NC. HR Talent Acquisition Administrator. August 21, 2017-Present

Onboarding all new hires to company with complete confidence

Generates offer letters, continued employment letters and salary adjustments as directed by management

Responsible for creating IT tickets for new hires

Complete all verifications for every employee

Weekly reports pulled from ADP and

Advanced in survey monkey for Clear Rewards nominations for employees monthly as needed

Obtain employee file maintenance/key Fob deductions as needed with accuracy

Conduct termination and exit interviews with courtesy and respect

Conduct all new employee orientation

Approve requisitions, schedule interviews, I-recruit, phone screening with great pleasure

Form weekly recruiting summary report along with retaining a great relationship with hiring manager.

Managing Weekly reports for the Chief People Officer

Company recruiter for all 19 departments in the organization

Flexogenix Medical Group- Charlotte, NC. Front office coordinator/Financial Consultant, April 15, 2016- August 20, 2017

Schedules appointments timely and accurately on a daily basis

Skillfully anticipates and addresses patients’ needs

Communicate with insurance concerning billing questions for patients

Assist and support team members with the resolution of problems

Responds to emails and correspondences, answers phone lines promptly and effectively

Locate and attach appropriate files to incoming correspondence requiring replies

Verifies patient eligibility and benefits for accuracy with confidentiality and careful handling

Monitor status for physical therapy appointments and assist patients as requires

Reviews accuracy of all data and deliver exceptional, friendly, and fast service

Ensure that the necessary data for submitting an accurate claim has been obtained

Wells Fargo Bank Charlotte, NC- Teller, March 20, 2014-April 15, 2016

Provide excellent customer service and connect with our valued and diverse customers

Sell bank promotions, ranked #2 in the top 10

Balance cash drawer daily with no error of over or short

Assisted customers with advice on opening checking and savings account

Educate and train customers on transactions and made recommendations when needed

Renaissance Charlotte Suites Hotel, Charlotte, NC: Intern Human Resources, March 2015- August 2015

Answer telephones and schedule team members, orientation

Assist director in processing payroll and conducting weekly inventories

Greet and assist guests/ employees and respond to requests in a timely, friendly and efficient manner, development training, recruiting

Coordinate department projects as requested by director, conducted job fair

Maintain new hire files

Coordinate and conduct background checks, reference checks


UTC Aerospace Systems, Charlotte, NC: Intern Human Resources, June 2014-August 2014

Oversaw HR records for 8,000 Engineers

Reviewed and updated data and assisted with departmental initiatives

Compiled, analyze and report Human Resources metrics

Ensured compliance with applicable employment laws

TGI Fridays Host, Charlotte, NC, April 2014-May 2015

Assist customers to the best of my ability on a daily basis

Ensure great guest service and team member satisfaction

Offer innovative ideas and focus on results

Communicate clearly and effectively in situations

awards & Activities:

Minorities about Business Club Member September 2013-2015

SHRM Society November 2013-2015

INROADS Internship Candidate July 2012-2015, brace, discount)

Scanning in documents, multi - tasking

Register patients for payments plans and care credit

awards & Activities:

Minorities about Business Club Member September 2013-2015

SHRM Society November 2013-Present

INROADS Internship Candidate July 2012-2015

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