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Administrative Assistant Customer Service

Oakland, California, United States
January 19, 2019

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***** ******** ****** *****

Castro Valley, CA 94552

Phone: 510-***-****



Professional and knowledgeable Paralegal versed in administrative support and customer service. 24 years' experience managing company reputation wit costumers. Highly efficient, with strong planning, problem solving and communication skills. Hard-working, multi-tasking Paralegal with outstanding telephone, scheduling and documentation skills.



Alan J. Horwitz 510 3rd Street, Oakland, CA June 1996-Mar 1, 2018

Prepared legal documents, IE. Summons and Complaint, Defaults, Memo to Set, and Stipulations

Conducted detailed client intakes and entered information into company database

Managed billable hour tracking, client invoicing and attorney schedules.

Communicated pertinent information to clients via phone, email and mail.

Communicated with Superior Court clerks, and Sheriff's Department to confirm dates and filings

Maintained communication opposing parties from filing to trial phase.

Performed general office duties, including answering multi-line phones, routing telephone calls or message appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling filed documents

Calendared Court dates, Settlement Conferences and Consultations.

Administrative Assistant

UC Berkeley Undergraduate Admissions Office Berkeley, CA

Assisted administrative team members with completing daily tasks in order to maintain a smooth work flow.

Assisted Senior administrative professionals with daily work tasks.

Input all documents into the record management system.

Cataloged and managed department records and files for prompt and efficient retrieval.

Interacted with students families to follow up on missing or deficient information and relayed and discussed the status of applications.

Updated tracking spreadsheet

Reviewed, verified, and assessed applications and supporting documents in accordance with established guidelines to determine financial aid eligibility.

Participated in outreach and other visibility efforts, as requested.


Issuing Institution Location Degree Received Course of Study

UC Berkeley CA Bachelor's Degree English

UC Berkeley Berkeley, CA Associate's Degree Women's Studies

UC Berkeley CA Associate's Degree African American Studies

Detailed References

Alan Horwitz, Attorney

Alan Horwitz

510 3rd Street, Suite 101

Oakland, CA 94607


Business reference known for 3 year(s).

Jane Creason, Attorney

AlanJ Horwitz Law Offices

510 3rd Street, Suite 101

Oakland, CA 94607


Business reference known for 2 year(s).

Cynthia Harris

25683 Holloway Canyon Court

Castro Valley, CA 94552


Personal reference known for 25 year(s).

Chaletha Goree


Personal reference known for 10 year(s).

Contact this candidate